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Subaru of Utica - Service Center

Utica, NY

4.7
438 Reviews
Call Service Center (315) 624-7774

438 Reviews of Subaru of Utica - Service Center

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December 02, 2023

Subaru of Utica exemplifies superior service and the best made car for upstate New York. More

by DTSCHMITZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Green
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Dec 03, 2023 -

Subaru of Utica responded

Wow, thank you so much for the very kind feedback! We're thrilled to hear you enjoyed superior service here at Subaru of Utica while working with Mike, and that your vehicle is well suited to meet your needs. Enjoy the road, travel safe and come back to see us again whenever we can next be of assistance.

December 02, 2023

We have been a Honda family for over 25 years and I have to say you guys are absolutely great. We recently bought a Subaru and it’s been a really good vehicle. I may always own one. The service center reps More

by CMBLMB22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vincent Gonzalez and Tyler
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Dec 03, 2023 -

Subaru of Utica responded

Hello, We're thrilled to hear you're enjoying your Subaru after giving us a try. Thank you very much for the awesome feedback for Vinny and the team here at Subaru of Utica. Your satisfaction as our service guest is of the utmost importance to us, and we'll make sure you continue to enjoy a friendly atmosphere at every opportunity. Travel safe and we'll see you again next visit!

December 02, 2023

Tyler Davis helped in the service department. He explained everything to me and was very pleasant. Thank you Tyler. I spoke with Michael Green about the new 2024 Crosstrek. I bought my last C More

by RECURVE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Green
Report | Print
Dec 04, 2023 -

Subaru of Utica responded

Hello, Thank you for working with us to care for your Crosstrek. Tyler will be proud to hear the informative and pleasant assistance you received while we tended to its needs earned your compliments. Michael and the team will be ready when its time for your next new vehicle and we look forward to the opportunity to assist. Safe travels and we'll see you again next visit here at Subaru of Utica.

December 01, 2023

Everyone at Commercial Drive Subaru was very friendly and helpful. Service was quick and everything was explained clearly. More

by GGOGEL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vincent, Kevin
Report | Print
Dec 01, 2023 -

Subaru of Utica responded

Keeping our Subaru of Utica service guests comfortable and getting them back on the road in the timeliest manner possible are high priorities, and we're proud that showed during your recent visit. Thank you very much for complimenting the friendly and informative assistance you received from the team. Drive safe and please consider us again for any future automotive needs.

November 30, 2023

I have always had a great experience at Subaru of Utica from sales to service they always go above and beyond! More

by EHADITY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Allen Hutchings
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Paul Snyder, Christopher Cardello
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Dec 01, 2023 -

Subaru of Utica responded

It's feedback like this from a familiar face that truly brightens the day here at Subaru of Utica. Thank you very much for the kind words and continued trust in our sales and service teams with your time and business. We're always here and ready to help with whatever you next may need, and we'll see you again next visit.

November 30, 2023

Everyone at the Commercial Drive Subaru dealership is friendly and very helpful. I always feel welcome when I visit and get my Forester serviced. Keep up the great work! More

by NIKO.AD.1991
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Allen Hutchings
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Trevor- service, Christopher Cardello
Report | Print
Dec 01, 2023 -

Subaru of Utica responded

We know it can be stressful needing vehicle maintenance and repairs, and our team strives to help guests remain comfortable throughout every visit. Thank you very much for trusting us with your automotive needs here at Subaru of Utica and leaving the kind review. Travel safe and we'll see you again next visit.

November 26, 2023

I've been a loyal customer for nearly thirty years. The team here is the very bet! More

by KIMBERLYFLINT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brad Glerup, Christopher Cardello
Report | Print
Nov 26, 2023 -

Subaru of Utica responded

Hello Kimberly, It means the world to us to have maintained your trust for nearly three decades now. Thank you very much for your longtime support and kind feedback. We'll make sure to continue providing you the very best assistance possible through many years to come here at Subaru of Utica.

November 25, 2023

Excellent service dep. They listen and help as needed. They show you the problem and help More

by NUTTYSAIL
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Vincent
Report | Print
Nov 26, 2023 -

Subaru of Utica responded

It is stressful sometimes when vehicle maintenance and repairs are necessary, and our team is dedicated to helping clients enjoy the smoothest experience possible while we tend to their needs. We're delighted to hear you received attentive and informative care and the team is proud to have earned your commendations. Travel safe and please consider us again here at Subaru of Utica for any future automotive needs.

November 25, 2023

My service person was awesome and happy. I found the service mgr to be very awesome with a woman sitting next to me. He was so kind and thoughtful that it made me definitely want to always c More

by CCONKLIN62
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t know his name
Report | Print
Nov 26, 2023 -

Subaru of Utica responded

Thank you very much for taking the time to leave our service team this kind feedback. It truly brightens the day to hear we not only delivered you a great experience but that you overheard an example of our commitment to customer care when working with another guest as well. We're always here and happy to help at Subaru of Utica, so travel safe and we'll see you again next visit!

November 23, 2023

Service center needs to get a more reliable phone connection . Phone tree is useless. No one calls back bec of too many calls and not enough resources to take calls More

by DDBEARTOWN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vincent Gonzalez utica
Report | Print
Nov 26, 2023 -

Subaru of Utica responded

Hello, Thank you for providing this feedback. Communication plays a large role in the positive experience we strive to deliver our guests, and we will work to improve in this area moving forward. If you have additional concerns that need addressed or would like to speak about this issue personally, please email your preferred contact information and availability to me at danielperkins@carbonecars.com and I will reach out to you at the earliest opportunity. Your satisfaction is important to us and we hope you'll continue to trust us as your vehicle service partner. Thank you, Dan Perkins Service Manager danielperkins@carbonecars.com

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