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Subaru of Utica - Service Center

Utica, NY

4.7
460 Reviews
Call Service Center (315) 624-7774

460 Reviews of Subaru of Utica - Service Center

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December 21, 2023

From the gentleman on the phone that promptly, efficiently, and professionally scheduled my appointment; to Vincent checking me in the day of, providing kindness, authenticity, and humor; to the l More

by JADE.KOOL32
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vincent and I’m unsure of the names of the other two individuals.
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Dec 21, 2023 -

Subaru of Utica responded

Nothing beats the feeling of hearing a valued customer of ours enjoyed a great experience through teamwork. Thank you very much for the many commendations. Vincent and our team will sincerely appreciate your compliments and they will be smiling with warm hearts as well. Travel safe and please reach out to us again whenever we can be of service here at Subaru of Utica.

December 21, 2023

Brought my car in for the second time to have recall work done and for the second time dealership made me an appointment and didn’t have the part. Nobody called me to tell me they didn’t have the part. So tw More

by GPARADIS77
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service manager
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Dec 22, 2023 -

Subaru of Utica responded

Hello, Your unhappiness with having visited us a second time to address a recall and experiencing the same frustration due to parts unavailability is understandable. I can assure you this is not the level of service we expect to provide our valued guests and we sincerely regret the inconvenience you have been caused. Please email me at danielperkins@carbonecars.com and I will work to ensure this matter is resolved for you to the best of my abilities. Thank you, Dan Perkins Service Manager danielperkins@carbonecars.com

December 20, 2023

If I got to pay 125 for and oil change. I will start doing my own. Have a good day More

by CANDACEREEL1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tyler
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Dec 22, 2023 -

Subaru of Utica responded

Hello, Thank you for your business and critical feedback. We understand the cost of maintenance can be frustrating, especially if your vehicle requires synthetic oil. It's important to remember our maintenance is being performed by certified technicians using OEM parts. Additionally, our service specials are a great way to save money on vehicle maintenance and can be found on our dealership website. Your business is important to us, and I'd be more than happy to speak about your concerns with you personally. Please email your availability and contact information to me at danielperkins@carbonecars.com and I will reach out to you at the earliest opportunity. Dan Perkins Service Manager danielperkins@carbonecars.com

December 20, 2023

Everyone is always pleasant from first phone call till we drive away. We are kept informed of what is going on with our car and then we can watch the video of checking out our problem. More

by LInda
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephanie
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Dec 20, 2023 -

Subaru of Utica responded

We're proud to be your trusted vehicle service provider here at Subaru of Utica, Linda. Thank you very much for working with us to care for your vehicle and leaving the thoughtful review. It's our sincerest pleasure to provide you informative assistance and pleasant service. Travel safe and come see us again whenever we can next be of help.

December 20, 2023

Polite and friendly greeter and staff. Good service and accommodations for waiting including coffee and snacks. More

by JEFDEB2003
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vincent
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Dec 21, 2023 -

Subaru of Utica responded

We're delighted to know you enjoyed the friendly service and amenities here at Subaru of Utica. Thank you for the kind feedback. It is our pleasure to help with your vehicle's care and we look forward to working with you again next visit.

December 19, 2023

Always very prompt and friendly. Very knowledgeable. I feel safe as a women that I am not being taken advantage of at the car dealership! More

by HJM714
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
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Dec 19, 2023 -

Subaru of Utica responded

It means a lot to us knowing we've earned and maintained your trust here at Subaru of Utica. Thank you very much for the kind feedback. We appreciate you choosing to work with our team and it is our pleasure to always provide you fast, friendly and knowledgeable assistance. Travel safe and we'll see you again next visit.

December 17, 2023

Very efficient, polite, courteous Attentive. Checked in with me several times. Quick response and professional More

by JHF001230
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike greene
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Dec 18, 2023 -

Subaru of Utica responded

We're always striving to help our Subaru of Utica service guests enjoy a stress-free visit by providing them the level of service you describe receiving. Thank you for complimenting the team's polite, courteous, professional, responsive and efficient assistance. It means a lot to us to hear it and we look forward to your next visit.

December 17, 2023

The service department was excellent. The work was done in a timely fashion. I was very pleased with the experience which is always the case. More

by DFPOHORECKI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Allen Hutchings
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 18, 2023 -

Subaru of Utica responded

We're always happy to have you here at Subaru of Utica and it means a lot to be trusted with your vehicle's care. Thank you for the excellent compliment. It was our pleasure to provide you another timely and enjoyable experience and we look forward to your next return.

December 16, 2023

Muy rápido el servicio y a pesar que están ocupados con muchos clientes siempre tienen citas disponibles!! Muy amables todos los de servicio al cliente!! Son un equipo muy bonito !!! Un 10 para ellos 🩷� More

by ADRELISR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vicente González
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Dec 18, 2023 -

Subaru of Utica responded

¡Gracias por su amable reseña! Nos alegra saber que tuvo una experiencia positiva con nuestro equipo de servicio al cliente en Subaru of Utica. ¡Esperamos verle pronto para su próxima cita!

December 14, 2023

When waiting for car the room is clean and welcoming! The Wait is too long! More

by CGEHRIG_1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christopher Cardello
Report | Print
Dec 15, 2023 -

Subaru of Utica responded

Thank you for your patience, compliments for our waiting area and critical feedback. While we strive to get guests back on the road quickly and safely, wait times can unfortunately be longer than expected on occasion due to unforeseeable delays. Particularly on certain days at peak times. We'll work hard to improve in this area and hope that you'll consider us again in the future.

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