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Subaru of Utica - Service Center

Utica, NY

4.7
465 Reviews
Call Service Center (315) 624-7774

465 Reviews of Subaru of Utica - Service Center

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January 11, 2024

Vincent provided superb customer service support! He was knowledgeable, informed, and answered all of my questions to my satisfaction. I have been dealing with the Carbone Subaru dealership for ove More

by BILLH6369
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vincent Gonzales
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Jan 12, 2024 -

Subaru of Utica responded

Bill, to know that we've maintained the trust of you and your wife through eight vehicle purchases and more than three decades means the world to us here at Subaru of Utica. Thank you so much for complimenting the assistance you have received from our team over that time, including your recent visit working with Vincent. He'll be proud to know his knowledgeable and informative service led to a superb experience. Safe travels to you both and we'll be ready with the same level of care you've come to expect when it is time for your next visit.

January 10, 2024

From start to finish, the process is fast and easy. Extremely thorough, reliable and very detailed. More

by MLAMANNA1227
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
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Jan 10, 2024 -

Subaru of Utica responded

Thank you so much for your generous compliments. It's our pleasure to have delivered you a thoroughly reliable and detailed service experience here at Subaru of Utica. We always strive to provide our guests fast and easy visits while working to get them safely back on the road. Safe travels and we'll see you again next visit.

January 10, 2024

It took a long time to get a part, but installing it was just fine. More

by DRACHONOUTDOORS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I forgot the names
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Jan 10, 2024 -

Subaru of Utica responded

Thank you very much for your patience as we waited for your necessary part to be delivered. We're happy to have provided a five-star install and we hope that you'll consider working with us again here at Subaru of Utica.

January 10, 2024

Needed new tires I was in same day and taken care of. Wipers were covered under the 3/36. More

by CHRISTOPHERDEBY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vinny
Report | Print
Jan 10, 2024 -

Subaru of Utica responded

Thank you, Christopher, for trusting us with your tire and wiper replacement needs. We appreciate the positive feedback and will work to earn that final star when you next visit us here at Subaru of Utica.

January 10, 2024

Step up from first experience . People very informative .have a nice day……..much better this time More

by CHAMBERSCONNIE139
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
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Jan 10, 2024 -

Subaru of Utica responded

We're always happy to hear the team's efforts improved, Connie, and appreciate the feedback. Thank you for letting us know you enjoyed informative service while visiting. Our goal is to earn that fifth star when you next return to see us here at Subaru of Utica.

January 07, 2024

The service today was very quick. They had a promotional 40$ off, I like the video provided and the comfortable waiting room with popcorn! More

by CHICKADEEKAG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t know who did the service.
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Jan 08, 2024 -

Subaru of Utica responded

It's always great to hear when amenities like our video service are valued, and we're happy to have been able to get you back on the road quickly after tending to your maintenance needs. Thank you very much for your business and kind feedback. Safe travels and we'll be ready with fresh popcorn when you next return.

January 07, 2024

Great job. Sent me a video of the inspection. Good price. Friendly service employes. Clean shop. More

by PAMMY0625
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christopher Cardello
Report | Print
Jan 08, 2024 -

Subaru of Utica responded

Pammy, thank you so much for the kind feedback! We love to hear when amenities like our video service are valued, and it's our pleasure to provide you friendly service, fair pricing and clean facilities here at Subaru of Utica. Travel safe and we'll see you again next visit.

January 06, 2024

Nothing but admiration for I believe for Vincent Gonzalez your service advisor. Everything was done in a timely fashion just as he said. Very polite employee. More

by CLIFFNEALE.53@HOTMAIL.COM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vincent Gonzalez
Report | Print
Jan 08, 2024 -

Subaru of Utica responded

Cliff, it will make Vincent proud to have earned such high praise. Thank you for working with us to care for your vehicle at Subaru of Utica. It was our pleasure to get you safely back on the road in a timely manner. Safe travels and we'll see you again next time.

January 03, 2024

I was overcharged for services. I came in for an inspection, brake pads, and a hood switch, that I previously paid for. The inspection was free, and I was charged for brake pads, ro More

by SHEANNALEENYNC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Joanne
Report | Print
Jan 05, 2024 -

Subaru of Utica responded

Hello, We value the trust customers place in us to be accurate and fair regarding service charges, and we want to ensure every issue is properly addressed to their satisfaction. Receiving this feedback is regrettable, and we'd like to work with you to resolve your concerns. Please email your preferred contact information and availability to me at danielperkins@carbonecars.com and I will reach out to you at the earliest opportunity. Thank you. I hope to hear from you soon. Dan Perkins Service Manager danielperkins@carbonecars.com

January 03, 2024

Great employees. .knowable…professional…very friendly. Clean dealership sales snd service areas I hope to continue only leasing/ buying Subaru right here at this dea More

by DHFS3263
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brad and Chris.
Report | Print
Jan 04, 2024 -

Subaru of Utica responded

Earning customers for life is a core objective here at Subaru of Utica, and we as well hope that you'll continue allowing us the opportunity to earn your business. Thank you very much for trusting us with your service needs. It's great to hear you enjoyed knowledgeable, friendly and professional assistance during your recent visit and that our clean facility was valued as well. Safe travels and we'll see you again down the road.

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