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Subaru of Utica - Service Center

Utica, NY

4.7
447 Reviews
Call Service Center (315) 624-7774

447 Reviews of Subaru of Utica - Service Center

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December 27, 2023

Excellent car buying experience, super friendly staff helped me buy a car quickly. Will be back! More

by KLOCKRS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Green
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Dec 28, 2023 -

Subaru of Utica responded

We wouldn't be here without our valued customers! We’re excited to see you had a 5-star visit at Southwest Infiniti and we're happy to have provided a satisfactory car buying experience! We look forward to having you back again soon!

December 27, 2023

The service was great. The technician was knowledgeable, polite and made me feel comfortable about taking my car there . More

by FELIX.ODUWA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard
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Dec 28, 2023 -

Subaru of Utica responded

Thanks for trusting the team at Subaru of Utica! We're glad to know you had a great experience with our technician. We strive to make every visit comfortable and informative for our customers. Til' next time!

December 25, 2023

Rich did a great job helping us. Tyler worked with us as well. His customer service is phenomenal! More

by LALERDIN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Davis, Christopher Cardello
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Dec 26, 2023 -

Subaru of Utica responded

We appreciate the positive feedback! It's great to know that Rich provided a 5-star experience for you. Thanks for choosing Subaru of Utica. Be sure to visit us again for any future automotive needs you may have!

December 25, 2023

Excellent check in process. The CS rep had a great attitude… very welcoming and kind. The waiting room is top notch with good coffee. Oil change done in 30 minutes. More

by zerkski
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vincent Gonzalez
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Dec 26, 2023 -

Subaru of Utica responded

Thanks for trusting the team at Subaru of Utica with your vehicle service! It's great that our team was able to provide efficient service and make your wait comfortable. We appreciate the feedback. Safe travels!

December 23, 2023

Chris & Mike have dine everything & more to satisfy me & my wife in the purchase of our new 2024 Outback Touring More

by DJAPPLEGATE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christopher Cardello
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Dec 26, 2023 -

Subaru of Utica responded

We're delighted to know that Chris and Mike went above and beyond during your car-buying journey at Subaru of Utica! Thanks for taking the time to leave your feedback about your experience. We hope you enjoy every mile in your new 2024 Outback Touring!

December 23, 2023

Vincent my service advisor was fantastic. Very knowledgeable and informative. He's very friendly and always willing to go the extra mile. More

by Cedrych
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vincent
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Dec 26, 2023 -

Subaru of Utica responded

It's great to know that Vincent provided you with excellent service at Subaru of Utica, Cedrych. He will be thrilled to know that his knowledgeable and informative approach led you to a satisfying service experience. We're proud that he is always willing to go the extra mile! We appreciate your kind words and look forward to serving you again in the future!

December 22, 2023

Richard was terrific at organizing and managing my car details. Thanks for your prompt response! More

by DANB9668
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard
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Dec 22, 2023 -

Subaru of Utica responded

Thank you, Dan, for taking the time to leave Richard and our Subaru of Utica team the thoughtful feedback. Hearing your compliments will make Richard's day, and we all wish you safe travels ahead. Please consider us again for your future automotive needs.

December 21, 2023

From the gentleman on the phone that promptly, efficiently, and professionally scheduled my appointment; to Vincent checking me in the day of, providing kindness, authenticity, and humor; to the l More

by JADE.KOOL32
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vincent and I’m unsure of the names of the other two individuals.
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Dec 21, 2023 -

Subaru of Utica responded

Nothing beats the feeling of hearing a valued customer of ours enjoyed a great experience through teamwork. Thank you very much for the many commendations. Vincent and our team will sincerely appreciate your compliments and they will be smiling with warm hearts as well. Travel safe and please reach out to us again whenever we can be of service here at Subaru of Utica.

December 21, 2023

Brought my car in for the second time to have recall work done and for the second time dealership made me an appointment and didn’t have the part. Nobody called me to tell me they didn’t have the part. So tw More

by GPARADIS77
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service manager
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Dec 22, 2023 -

Subaru of Utica responded

Hello, Your unhappiness with having visited us a second time to address a recall and experiencing the same frustration due to parts unavailability is understandable. I can assure you this is not the level of service we expect to provide our valued guests and we sincerely regret the inconvenience you have been caused. Please email me at danielperkins@carbonecars.com and I will work to ensure this matter is resolved for you to the best of my abilities. Thank you, Dan Perkins Service Manager danielperkins@carbonecars.com

December 20, 2023

Everyone is always pleasant from first phone call till we drive away. We are kept informed of what is going on with our car and then we can watch the video of checking out our problem. More

by LInda
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephanie
Report | Print
Dec 20, 2023 -

Subaru of Utica responded

We're proud to be your trusted vehicle service provider here at Subaru of Utica, Linda. Thank you very much for working with us to care for your vehicle and leaving the thoughtful review. It's our sincerest pleasure to provide you informative assistance and pleasant service. Travel safe and come see us again whenever we can next be of help.

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