Subaru of Utica - Service Center

My service person was awesome and happy. I found the service mgr to be very awesome with a woman sitting next to me. He was so kind and thoughtful that it made me definitely want to always c I found the service mgr to be very awesome with a woman sitting next to me. He was so kind and thoughtful that it made me definitely want to always come back. More

Service center needs to get a more reliable phone connection . Phone tree is useless. No one calls back bec of too many calls and not enough resources to take calls connection . Phone tree is useless. No one calls back bec of too many calls and not enough resources to take calls More

Great dealership. Always treated very well there and all issues were taken care of in a professional way. Always treated very well there and all issues were taken care of in a professional way. More

Tyler is an amazing Subaru rep to work with. He takes the time to explain in detail any issues with my vehicle and every option available. Also answers any questions I may have. All the reps He takes the time to explain in detail any issues with my vehicle and every option available. Also answers any questions I may have. All the reps & mechanics at Subaru are amazing. More

Richard in service, welcomed me with a smile and professionalism and made sure everything was in order with my service appointment and that I was comfortable in the waiting room. Enjoyed my video of professionalism and made sure everything was in order with my service appointment and that I was comfortable in the waiting room. Enjoyed my video of the service that was sent to my phone. More

Needed routine check done efficiently and throughly including oil change and tire rotation and multipoint inspection including oil change and tire rotation and multipoint inspection More

Your courtesy was admirable! with this diagnostic your service provided I am not wondering anymore what was the problem.God Blessing!Forester&Jasmine with this diagnostic your service provided I am not wondering anymore what was the problem.God Blessing!Forester&Jasmine More

WORST SERVICE EXPERIENCE OF MY LIFE. I've had fair / not unpleasant experience with Carbone Subaru since 2015. Have been able to work with sales & service personnel in the past. THIS E I've had fair / not unpleasant experience with Carbone Subaru since 2015. Have been able to work with sales & service personnel in the past. THIS EXPERIENCE TAKES THE CAKE. Made appointment to have recall service for my vehicle. I was told this would take 4 hours to complete. Since my car would be tied up most of the day, I also requested oil change and removal of my snow tires to summer tires. Car appointment was for 9:15. I arrived by 8:45, gave them my car and had to have a rental vehicle so I could go to work. They have my car for 6 hours AND NEVER TOUCHED IT. Their excuse was short handed due to COVID virus restrictions. THERE IS NO EXCUSE FOR NOT SERVICING MY VEHICLE WHEN AN APPOINTMENT IS MADE!! THAT'S WHY WE MAKE APPOINTMENTS!!! SERVICE TECHS. SHOULD HAVE BEEN ASSIGNED TO THE CAR THAT HAD AN APPOINTMENT!!!!!!! ADDITIONALLY I HAD TO PAY FOR RENTAL @ $ 25.00 FOR THE FREAKING DAY - WHICH I PUT ON APPROX. 25 MILES TOTAL. SINCE CARBONE SOLD TO ANOTHER LARGER DEALER, THEIR SERVICE AND HAVING THE CUSTOMER BE FIRST IS A THING OF THE PAST. WILL CONTACT SUBARU HEADQUARTERS TO AIR MY COMPLAINT AND HOPEFULLY THEY WILL GIVE ANOTHER COMPANY THE SUBARU BRAND TO SELL LOCALLY. More

Very friendly and efficient...as usual. My car was diagnosed and serviced in a very friendly and efficient manner. Ike explained the problem with the car's rotors to me and summoned the shu My car was diagnosed and serviced in a very friendly and efficient manner. Ike explained the problem with the car's rotors to me and summoned the shuttle so that I would not have to wait another 2 hours. More