Subaru of Utica - Service Center

The service was excellent and the wait time very reasonable. The video clip was extremely helpful for making a decision on what needs immediate repair. The customer service rep (Tyler) was very kno reasonable. The video clip was extremely helpful for making a decision on what needs immediate repair. The customer service rep (Tyler) was very knowledgeable and a pleasure to deal with. He answered all my concerns promptly and efficiently. This was a very positive experience in every way! More

this service department went over and beyond what i ever exepected and more i would recomend them to every one thank you so much exepected and more i would recomend them to every one thank you so much More

Oil change was fast, staff were courteous and helpful. Appreciate the coffee, snacks, and dog friendly waiting area Appreciate the coffee, snacks, and dog friendly waiting area More

there was great communication and timely completion of work. checkout was also prompt. a very good experience. work. checkout was also prompt. a very good experience. More

I was very pleased with the service. I needed my tires checked and an inspection. I needed my tires checked and an inspection. More

The customer service advisers are excellent. Overall, this dealership provides a great waiting experience, they check on you, they provide a comfortable waiting area. The techs keep you apprise Overall, this dealership provides a great waiting experience, they check on you, they provide a comfortable waiting area. The techs keep you apprised of whats happening via videos. More

Took their time. Polite, went the extra step and made a video of them working on the car. Polite, went the extra step and made a video of them working on the car. More

Excellent service . . two excellent service desk folks/nice waiting room/ disappointed internet wasn’t working so couldn’t do update but not their fault. . two excellent service desk folks/nice waiting room/ disappointed internet wasn’t working so couldn’t do update but not their fault. More

I had an appointment to get my car inspected at 11:00, finally after 1 hour I went to check on what was taking so long. Richard kept saying it’s being worked on. My Husband had a Dr appointment at 1. F finally after 1 hour I went to check on what was taking so long. Richard kept saying it’s being worked on. My Husband had a Dr appointment at 1. Finally I went back out and Richard went to check with the Service Manager. Then the car was actually getting inspected. It was enough time to make the appointment More

Great service, easy to deal with for the most part. Everyone is good at communicating what’s going on Everyone is good at communicating what’s going on More