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Subaru of Utica - Service Center

Utica, NY

4.7
438 Reviews
Call Service Center (315) 624-7774

438 Reviews of Subaru of Utica - Service Center

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January 06, 2024

Nothing but admiration for I believe for Vincent Gonzalez your service advisor. Everything was done in a timely fashion just as he said. Very polite employee. More

by CLIFFNEALE.53@HOTMAIL.COM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vincent Gonzalez
Report | Print
Jan 08, 2024 -

Subaru of Utica responded

Cliff, it will make Vincent proud to have earned such high praise. Thank you for working with us to care for your vehicle at Subaru of Utica. It was our pleasure to get you safely back on the road in a timely manner. Safe travels and we'll see you again next time.

January 03, 2024

I was overcharged for services. I came in for an inspection, brake pads, and a hood switch, that I previously paid for. The inspection was free, and I was charged for brake pads, ro More

by SHEANNALEENYNC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Joanne
Report | Print
Jan 05, 2024 -

Subaru of Utica responded

Hello, We value the trust customers place in us to be accurate and fair regarding service charges, and we want to ensure every issue is properly addressed to their satisfaction. Receiving this feedback is regrettable, and we'd like to work with you to resolve your concerns. Please email your preferred contact information and availability to me at danielperkins@carbonecars.com and I will reach out to you at the earliest opportunity. Thank you. I hope to hear from you soon. Dan Perkins Service Manager danielperkins@carbonecars.com

January 03, 2024

Great employees. .knowable…professional…very friendly. Clean dealership sales snd service areas I hope to continue only leasing/ buying Subaru right here at this dea More

by DHFS3263
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brad and Chris.
Report | Print
Jan 04, 2024 -

Subaru of Utica responded

Earning customers for life is a core objective here at Subaru of Utica, and we as well hope that you'll continue allowing us the opportunity to earn your business. Thank you very much for trusting us with your service needs. It's great to hear you enjoyed knowledgeable, friendly and professional assistance during your recent visit and that our clean facility was valued as well. Safe travels and we'll see you again down the road.

January 01, 2024

The gentleman there were so friendly and helped me with all of my needs! Thank you again! More

by DREAOLNEY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christopher Cardello
Report | Print
Jan 02, 2024 -

Subaru of Utica responded

Thank you for taking the time to review our dealership. We are happy to have earned your recommendation. Come visit us again soon!

December 31, 2023

It’s been over 2 months and they still have not fixed the issues they said they were going to. I keep bring it back for them to tell me why have to wrong parts. More

by JACKIELYNN1987
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Daniel Perkins
Report | Print
Jan 02, 2024 -

Subaru of Utica responded

Jackielynn, We are so sorry to hear you had such a frustrating experience with our service department. We only hope your review will help us to improve, please contact me at your earliest convenience so we can work together on earning back your business. Dan Perkins - Service Manager - danielperkins@carbonecars.com

December 30, 2023

Really appreciated receiving the text with the link to a video showing the part of my car (the rear brakes) on which I wanted them to examine. More

by AVERSAMJ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vincent Gonzalez and RIcard
Report | Print
Jan 02, 2024 -

Subaru of Utica responded

We're glad to know you found the video link helpful! Our team at Subaru of Utica always aims to keep our customers informed. Thanks for your feedback! We will see you again next time.

December 30, 2023

Everything with the service department has been a pain-free experience. The two issues I had were addressed on warranty on a used car. More

by WFONDANO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kline La
Report | Print
Jan 02, 2024 -

Subaru of Utica responded

We're glad to know that our service department at Subaru of Utica was able to address your issues smoothly and efficiently. Thanks for sharing this positive experience!

December 28, 2023

I'm just beginning to know the Service Department at Subaru of Utica and have been pleased thus far. One always needs to develop a level of trust with a Service Department (and dealer). More

by RKENTIANA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vincent Gonalez
Report | Print
Dec 29, 2023 -

Subaru of Utica responded

We're glad to know you've had a positive start with our Service Department at Subaru of Utica. Building trust is indeed crucial and we look forward to continuing this journey together. We look forward to serving you again one day!

December 28, 2023

Didn’t fix the problem Showed Richard my problem Car was returned to me stating it was all set. It was never tested until I got in and showed them it wasn’t fixed More

by DOUG.MEISS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Richard.
Report | Print
Jan 02, 2024 -

Subaru of Utica responded

Hello Doug, I'm sorry to learn about your experience and that the issue with your car wasn't resolved on the first visit. This is not typical of our service, as we aim for thoroughness in all repairs. I'd like to personally look into this matter and ensure it's properly addressed. Please reach out at your earliest convenience so we can rectify this situation together. Dan Perkins - Service Manager - danielperkins@carbonecars.com

December 27, 2023

Staff are courteous ,dealership is clean, amenities are nice. I always receive car back in good order. I have no complaints. More

by STHART87
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Davis
Report | Print
Dec 27, 2023 -

Subaru of Utica responded

We're delighted to know you've had a positive experience at Subaru of Utica. We aim for top-notch service, and it's great to see that reflected in your visit. Thanks for the review! Safe travels until next time!

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