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Subaru of Utica - Service Center

Utica, NY

4.7
465 Reviews
Call Service Center (315) 624-7774

465 Reviews of Subaru of Utica - Service Center

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January 27, 2024

Tyler Davis was great! ! Very personable and got my questions answered and my car in and out in a timely manner! Service was great as well. More

by BARBMGEORGE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 29, 2024 -

Subaru of Utica responded

Barb, it's great to know that Tyler was able to provide you with such a positive experience at Subaru of Utica. We're always here for your automotive needs. Thanks for the review!

January 26, 2024

good service , but I really don't like filling out these questioners. They have treated me well at this place from sales to service. More

by ETTEDDY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Allen Hutchings
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Green, Christopher Cardello
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Jan 26, 2024 -

Subaru of Utica responded

Thank you for your feedback, Teddy! We're glad you've received good service at Subaru of Utica and appreciate your loyalty. We understand filling out questionnaires may not be enjoyable, but your input helps us improve. If you have any further comments, feel free to let us know. We're here to assist you.

January 26, 2024

Outstanding, professional, caring service. Great communication. Comfortable waiting area. Shout out to Tyler in the service department. More

by LLDESANT3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler in service
Report | Print
Jan 26, 2024 -

Subaru of Utica responded

Thank you for your feedback! We're thrilled to hear about your positive experience with us here at Subaru of Utica. We'll be sure to pass along your shout-out to Tyler in the service department. It will make his day! If you need anything else, feel free to reach out. We appreciate your support and look forward to serving you again soon.

January 26, 2024

The staff was helpful, attentive and dedicated to ensuring that my car was properly serviced - especially Joanne. I would recommend Subaru Utica highly. More

by KPROCOPIO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joanne Palmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Orbinati
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 29, 2024 -

Subaru of Utica responded

We're so glad to know our team, especially Joanne, provided you with excellent service at Subaru of Utica. Thanks for recommending us and we look forward to serving you again in the future!

January 25, 2024

Everyone there is awesome. The salesman was great! Very friendly and personable. Sten was great! More

by HEANEY.EILEEN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sten Joseph
Report | Print
Jan 25, 2024 -

Subaru of Utica responded

Hello, Eileen! Thank you for taking the time to share your experience here at Subaru of Utica. We are glad to hear that our team was friendly and helpful. Come back and see us should you need anything in the future. Safe Travels!

January 24, 2024

The service man and salesman were very helpful. I am happy with the service. Thank you More

by PANDAGROUCH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Did not get young man's name
Report | Print
Jan 24, 2024 -

Subaru of Utica responded

We're very happy to have been of help! Thank you for your kind feedback and trust in us with your vehicle service needs. Travel safe and we'll see you again next time here at Subaru of Utica.

January 23, 2024

Excellent service department visit today! Everything as very well explained and done in a timely manner. Thank you ! More

by TMCGIBBON0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Davis
Report | Print
Jan 23, 2024 -

Subaru of Utica responded

Providing Subaru of Utica guests informative, timely service is always the goal, and it's great to hear we met it working with you recently. Thank you very much for the kind feedback and trust in us with caring for your vehicle. Stay safe and we'll see you again next service visit.

January 22, 2024

I appreciate the friendly service and comfortable waiting room. In my experience, the work always takes longer than predicted. The videos are a nice touch. One snag is that I left two messages with the servi More

by KERRYLINDEN68
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler
Report | Print
Jan 23, 2024 -

Subaru of Utica responded

Kerry, we're happy to hear that our friendly service and comfortable waiting room helped to create an enjoyable experience. The communication breakdown you described is regrettable, and we want to thank you for bringing this to light. We are always looking for ways to improve here at Subaru of Utica, and your feedback on this is valuable. The team looks forward to seeing you again for future service needs.

January 21, 2024

Subaru of Utica has the best staff. They are helpful and courtesy. I've never had a better experience from any other dealership. More

by SHERRY010769
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Davis
Report | Print
Jan 22, 2024 -

Subaru of Utica responded

Sherry, it makes us proud to hear your experiences at Subaru of Utica are unmatched anywhere else. Thank you so much for your very kind feedback and trust in us with your automotive needs. Travel safe and we'll be ready with the same kind and helpful assistance whenever you next visit.

January 21, 2024

Great people! They know how to treat their customers. I will continue to have my car serviced there. More

by WDMURPHY88
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vinny in the service center
Report | Print
Jan 22, 2024 -

Subaru of Utica responded

That's great to hear! We're grateful for the opportunity to help care for your vehicle, and it means a lot to us to know you enjoy excellent service every visit. Travel safe and we'll see you next time at Subaru of Utica!

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