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Subaru of Utica - Service Center

Utica, NY

4.7
412 Reviews
Call Service Center (315) 624-7774

412 Reviews of Subaru of Utica - Service Center

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January 18, 2024

there was great communication and timely completion of work. checkout was also prompt. a very good experience. More

by DOCDBK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
vince
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Jan 18, 2024 -

Subaru of Utica responded

We sincerely appreciate you working with us to care for your vehicle here at Subaru of Utica. Hearing our guests enjoyed great communication and timely service from the team always brightens the day. Safe travels and we'll see you again next visit.

January 18, 2024

I was very pleased with the service. I needed my tires checked and an inspection. More

by CHARLINETOPOR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I didn’t deal with sales
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Jan 18, 2024 -

Subaru of Utica responded

Charline, we're happy to have been able to help with your tire and vehicle inspection. Thank you for trusting us with your vehicle service needs and leaving the kind feedback. Safe travels and we'll see you again next time at Subaru of Utica.

January 18, 2024

The customer service advisers are excellent. Overall, this dealership provides a great waiting experience, they check on you, they provide a comfortable waiting area. The techs keep you apprise More

by SUNADCOR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Davis and Joanne Palmer
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Jan 19, 2024 -

Subaru of Utica responded

Feedback like this is always wonderful to receive, and we sincerely appreciate you taking the time to share your thoughts. It's our pleasure to provide you an enjoyable experience while waiting for your vehicle service to be completed. Thank you for trusting us with your car's care at Subaru of Utica. Come back and see us again whenever we can next be of help.

January 17, 2024

Took their time. Polite, went the extra step and made a video of them working on the car. More

by IAND112987
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Allen Hutchings
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Christopher Cardello
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Jan 17, 2024 -

Subaru of Utica responded

Thank you for working with us to care for your vehicle. It's great to hear when our guests enjoyed polite assistance, and we're always glad to receive positive feedback regarding amenities like our video service. Travel safe and we'll see you again next visit here at Subaru of Utica.

January 16, 2024

Excellent service . . two excellent service desk folks/nice waiting room/ disappointed internet wasn’t working so couldn’t do update but not their fault. More

by TERRY.R.TANNER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard (?)
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Jan 16, 2024 -

Subaru of Utica responded

Terry, we appreciate your understanding of the internet issues and thank you for leaving us the positive feedback. We're happy to hear your experience overall was excellent, and we look forward to helping with your vehicle's care through the future here at Subaru of Utica.

January 16, 2024

I had an appointment to get my car inspected at 11:00, finally after 1 hour I went to check on what was taking so long. Richard kept saying it’s being worked on. My Husband had a Dr appointment at 1. F More

by DRAYANN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard
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Jan 17, 2024 -

Subaru of Utica responded

Hello, Thank you for your business and feedback. We strive for efficiency and clear communication of any possible delays while tending to a customer's vehicle, because we understand your time is valuable. While happy to hear you were still able to make your husband's appointment following your vehicle inspection, it's unfortunate that you experienced some worry it would not be completed in time. Feedback like this helps us improve the guest experience and will be discussed with our team. Additionally, we appreciate you as our customer, and if you'd like to speak with me further, please reach out to me at danielperkins@carbonecars.com. Dan Perkins Service Manager danielperkins@carbonecars.com

January 15, 2024

Great service, easy to deal with for the most part. Everyone is good at communicating what’s going on More

by ZOEPBROWN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Unsure
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Jan 15, 2024 -

Subaru of Utica responded

Keeping our guests well informed while we tend to their vehicle is a high priority here at Subaru of Utica, and we're happy to hear our communication efforts are valued. Thank you for the kind feedback and trust in us with your maintenance needs. Drive safe and we'll see you again next service visit.

January 15, 2024

Great service. Pleasant and clean waiting area and reasonable wait time.Excellent customer service..Thank you More

by JVABOO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Allen Hutchings
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Christopher Cardello
Report | Print
Jan 17, 2024 -

Subaru of Utica responded

Thank you for working with us to care for your vehicle here at Subaru of Utica. We love hearing our guests enjoyed excellent customer service, timely assistance and a pleasant wait. Safe travels and we'll be ready with the same level of care whenever you next visit.

January 14, 2024

We have been so impressed with the customer service here! The best car repair service we have ever experienced by far! More

by AKREID3087
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan in service
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Jan 15, 2024 -

Subaru of Utica responded

We're proud to hear our team's efforts have led to your best service experiences ever. Thank you very much for trusting us with your vehicle's care and complimenting the assistance you receive here at Subaru of Utica. Safe travels and we'll see you again next visit.

January 13, 2024

Great service. Pleasant waiting area and reasonable wait time. Surroundings very clean. Excellent customer service. More

by HSBLUETOPAZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joanne
Report | Print
Jan 15, 2024 -

Subaru of Utica responded

Thank you very much for the kind praise. We're proud to be your trusted vehicle service provider and are happy to hear you enjoyed our clean grounds, a pleasant wait and timely service. Safe travels and we'll see you again next visit here at Subaru of Utica.

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