Subaru of Utica - Service Center

Tyler was very responsive and respectful. Explained all findings clearly and showed the details on the invoice. Explained all findings clearly and showed the details on the invoice. More

A very friendly, welcoming experience. The video of my car was a nice touch and a surprise. The video of my car was a nice touch and a surprise. More

quick service, friendly customer service very responsive to any questions i needed to ask and offered advice to any questions i needed to ask and offered advice More

Vincent was very personable, professional, and communicative. he has a wonderful energy about him. Excellent experience!!!! communicative. he has a wonderful energy about him. Excellent experience!!!! More

Upsell unnecessary repairs as evidenced by the video provided.. Friends have also witnessed the same provided.. Friends have also witnessed the same More

Great communication and price, really love the videos the techs produce. Utica customer for life! techs produce. Utica customer for life! More

Great trust them completely do a good job pickup time is great no delays and that are great people great no delays and that are great people More

Did my 55KK oil change whileI waited on my 2020 Ascent. . Large, clean reception are for waiting with beverages and snacks. I was on the road in no time . Large, clean reception are for waiting with beverages and snacks. I was on the road in no time More

On Saturday, February 3rd, I dropped my vehicle off for an annual inspection along with an oil change. During the inspection, it was found that my brakes were badly in need of replacing. Joanne called to b an annual inspection along with an oil change. During the inspection, it was found that my brakes were badly in need of replacing. Joanne called to break the unexpected news and also gave me an estimate for the services. She also informed me that they close at 3pm on Saturdays and they would not be able to get to the breaks that day. I volunteered to leave my vehicle there until Monday.. She was very kind and courteous and that couldn’t be an easy call to make no matter how long you work the job. As I was preparing for the financial hit, Dan, the service manager, calls me the following Monday to let me know that the brakes will be covered under “Good Will” which gave me a HUGE break in the cost. He saved me a lot of money without me even asking. Throughout the entire process Joanne and Dan were both very kind and great with communicating any status updates with me. I’m sure I left the dealership that day with a huge smile on my face. Thank you again to Dan and Joanne for making what could have been an extremely stressful and costly experience into a pleasant relatively painless one. I felt like they took care of me when they didn’t have to. I've enjoyed doing business there. I will go back there again because of the excellent customer service. Thank you again and the brakes feel great! More

The people are always friendly and professional. The waiting area is always clean and beverages are offered. The waiting area is always clean and beverages are offered. More