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Subaru of Utica - Service Center

Utica, NY

4.7
412 Reviews

412 Reviews of Subaru of Utica - Service Center

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January 26, 2024

good service , but I really don't like filling out these questioners. They have treated me well at this place from sales to service. More

by ETTEDDY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Allen Hutchings
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Green, Christopher Cardello
Jan 26, 2024 -

Subaru of Utica responded

Thank you for your feedback, Teddy! We're glad you've received good service at Subaru of Utica and appreciate your loyalty. We understand filling out questionnaires may not be enjoyable, but your input helps us improve. If you have any further comments, feel free to let us know. We're here to assist you.

January 25, 2024

Everyone there is awesome. The salesman was great! Very friendly and personable. Sten was great! More

by HEANEY.EILEEN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sten Joseph
Jan 25, 2024 -

Subaru of Utica responded

Hello, Eileen! Thank you for taking the time to share your experience here at Subaru of Utica. We are glad to hear that our team was friendly and helpful. Come back and see us should you need anything in the future. Safe Travels!

January 24, 2024

The service man and salesman were very helpful. I am happy with the service. Thank you More

by PANDAGROUCH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Did not get young man's name
Jan 24, 2024 -

Subaru of Utica responded

We're very happy to have been of help! Thank you for your kind feedback and trust in us with your vehicle service needs. Travel safe and we'll see you again next time here at Subaru of Utica.

January 23, 2024

Excellent service department visit today! Everything as very well explained and done in a timely manner. Thank you ! More

by TMCGIBBON0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Davis
Jan 23, 2024 -

Subaru of Utica responded

Providing Subaru of Utica guests informative, timely service is always the goal, and it's great to hear we met it working with you recently. Thank you very much for the kind feedback and trust in us with caring for your vehicle. Stay safe and we'll see you again next service visit.

January 22, 2024

I appreciate the friendly service and comfortable waiting room. In my experience, the work always takes longer than predicted. The videos are a nice touch. One snag is that I left two messages with the servi More

by KERRYLINDEN68
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler
Jan 23, 2024 -

Subaru of Utica responded

Kerry, we're happy to hear that our friendly service and comfortable waiting room helped to create an enjoyable experience. The communication breakdown you described is regrettable, and we want to thank you for bringing this to light. We are always looking for ways to improve here at Subaru of Utica, and your feedback on this is valuable. The team looks forward to seeing you again for future service needs.

January 21, 2024

Subaru of Utica has the best staff. They are helpful and courtesy. I've never had a better experience from any other dealership. More

by SHERRY010769
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Davis
Jan 22, 2024 -

Subaru of Utica responded

Sherry, it makes us proud to hear your experiences at Subaru of Utica are unmatched anywhere else. Thank you so much for your very kind feedback and trust in us with your automotive needs. Travel safe and we'll be ready with the same kind and helpful assistance whenever you next visit.

January 21, 2024

Great people! They know how to treat their customers. I will continue to have my car serviced there. More

by WDMURPHY88
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vinny in the service center
Jan 22, 2024 -

Subaru of Utica responded

That's great to hear! We're grateful for the opportunity to help care for your vehicle, and it means a lot to us to know you enjoy excellent service every visit. Travel safe and we'll see you next time at Subaru of Utica!

January 20, 2024

The service was excellent and the wait time very reasonable. The video clip was extremely helpful for making a decision on what needs immediate repair. The customer service rep (Tyler) was very kno More

by DENISE.LONGO33
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler
Jan 22, 2024 -

Subaru of Utica responded

We're so glad to know you had a positive experience with Tyler and the rest of our team at Subaru of Utica! It's great that you found the video clip helpful. We strive for excellent service, and your feedback confirms we are on track. Thank you again for choosing us!

January 20, 2024

this service department went over and beyond what i ever exepected and more i would recomend them to every one thank you so much More

by SOUTHERNAUTOCOLLISION
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Allen Hutchings
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Christopher Cardello
Jan 22, 2024 -

Subaru of Utica responded

Going above and beyond our customers expectations is precisely what our team hopes to accomplish with each visit, and we are so pleased to learn we accomplished this for you. Thank you for trusting our team at Subaru of Utica with your service needs. Until nest time, safe travels!

January 19, 2024

Oil change was fast, staff were courteous and helpful. Appreciate the coffee, snacks, and dog friendly waiting area More

by KATHERINEVALLES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
vincent gonzalez
Jan 19, 2024 -

Subaru of Utica responded

We love hearing our Subaru of Utica guests enjoyed fast and friendly service, Katherine. Thank you for working with us to maintain your vehicle and complimenting our waiting area amenities as well. Safe travels and we'll see you again next visit.

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