Back

Subaru of Utica - Service Center

Utica, NY

4.7
410 Reviews

410 Reviews of Subaru of Utica - Service Center

Sort by
September 25, 2024

Great service, staff and waiting area. However, appointments seem to take entirely too long/don't start on time. Not sure what the point of making an appt is if they aren't going to servic More

by CHICKY0116
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vincent Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Orbinati
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 26, 2024 -

Subaru of Utica responded

Hello, Thank you for your feedback. I'm glad to hear you enjoyed our service and facilities, but I apologize for the delays with appointments. I understand how frustrating this can be. If you'd like to discuss further or have any other concerns, please reach out anytime. Thank you, Billy Melendez Service Manager bmelendez@carbonecars.com

September 17, 2024

Great people to do business with. They fully explain the issues and are considerate of our needs. More

by PDWAGS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 18, 2024 -

Subaru of Utica responded

Thank you so much for the five stars! Your team at Subaru of Utica warmly welcomes you to visit again anytime!

September 16, 2024

EXCELLENT DEALERSHIP WOULD RECOMMEND IT TO FAMILY AND FRIENDS FOR SERVICE AS WELL AS PURCHASING A VEHICLE More

by NCONLEY1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vincent Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 18, 2024 -

Subaru of Utica responded

Thank you for the high praise! We're delighted to hear you'd recommend Subaru of Utica to your family and friends. We appreciate your support!

September 15, 2024

Excellent service Vincent was exceptional he told me what I needed how much it would cost and time to do it he made the whole experience exceptional More

by MPYTKO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vincent Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Orbinati
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 16, 2024 -

Subaru of Utica responded

MPYTKO, we're delighted to hear that Vincent provided you with exceptional service at Subaru of Utica. Thanks for sharing your positive experience!

September 14, 2024

Great service and very friendly. Explained everything to me with concern that I was ok with everything More

by M.BELFIELD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joanne Palmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tyler Basset
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lee Gold
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carlos Bello
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kenneth Anna
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Stockbridge
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matthew Dombrowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Troy Chamberlain, Kasey Eakins
Sep 16, 2024 -

Subaru of Utica responded

M.BELFIELD, we're delighted to hear you had a great experience with our team at Subaru of Utica. Thanks for the kind words. Come see us again soon!

September 12, 2024

They are always helpful and only do,what is needed. I like the,video and use of text messages More

by MARBAI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joanne Palmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 13, 2024 -

Subaru of Utica responded

Thank you for your business and for leaving us a review. We're glad to hear you appreciated the video and text updates. If you need anything else in the future, feel free to reach out to us. The Subaru of Utica team is here to assist you!

September 11, 2024

Staff were very helpful and thorough in diagnosing my problem. It was a pleasure to deal with them. More

by DBDB31
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vincent Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 12, 2024 -

Subaru of Utica responded

Thanks a million, from all of us at Subaru of Utica! If you need anything else, please feel free to reach out!

September 01, 2024

Serviced as expected. Dealer is very slow in scheduling appointments couldn't get an oil change appointment only for 6 days out More

by PARDEEMAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joanne Palmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 03, 2024 -

Subaru of Utica responded

Pardeeman, Thank you for your feedback. I apologize for the delay in scheduling and will work on improving our appointment availability. If there's anything else we can assist with, please reach out to me directly. Thank you, Billy Melendez Service Manager bmelendez@carbonecars.com

August 31, 2024

too many steps to get a service accomplished. Had go in 3 times for same problem before the problem identify More

by ELAINE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 03, 2024 -

Subaru of Utica responded

We apologize for the inconvenience you experienced with our service department, Elaine. Your feedback is valuable to us, and we'll work on improving our service process. Thank you for bringing this to our attention, and we hope to earn that fifth star from you next time!

August 29, 2024

I was very impressed with the video and detailed report I received with my 12,000 mile maintenance. I felt like my vehicle was a priority, not just another number in the queue! More

by FRESCIGNO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 30, 2024 -

Subaru of Utica responded

Thank you for your wonderful feedback! We're thrilled to hear that you were impressed with the video and detailed report provided during your 12,000-mile maintenance. We strive to make each vehicle and customer feel valued and prioritized. If you have any further questions or need additional assistance, please don't hesitate to reach out. We look forward to serving you again at Subaru of Utica in the future!