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Subaru of Utica - Service Center

Utica, NY

4.7
444 Reviews
Call Service Center (315) 624-7774

444 Reviews of Subaru of Utica - Service Center

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March 04, 2024

Everything is always top notch! !!! Won't take my car anywhere else. Amazing service!!! Can wait for a new suburu next year More

by HERKTOWN87
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vincent Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 05, 2024 -

Subaru of Utica responded

Thank you so much for continuing to work with our Subaru of Utica service team. We're delighted to be your trusted vehicle service provider, and it means a lot to us knowing the top-notch care you have received keeps you coming back. We'll be ready to help when it's time for that next new Subaru and are here for anything else you need along the way.

March 03, 2024

Vincent not only answered all of my questions but he added even more information which was helpful as well. Very happy with his service! More

by TEJENNY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vincent Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 04, 2024 -

Subaru of Utica responded

It's important to us, Jenny, that our Subaru of Utica guests receive all the information they need to be confident in their choice to have us tend to their automotive needs. Vincent will love hearing his assistance allowed us to reach that objective working with you, and your feedback is very appreciated. Drive safe and reach out again whenever we can next be of help!

March 03, 2024

Was great experience very well handled! Very fast and efficient, clean facilities pleasant employees thank you for thanking good care of our Subaru More

by THEMACRINAS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Vincent Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 05, 2024 -

Subaru of Utica responded

It means a lot to us to be your trusted vehicle service provider at Subaru of Utica, and we truly appreciate receiving feedback like yours. Thank you very much for allowing us the opportunity to care for your Subaru. We're happy to have delivered you a fast and friendly visit, and it's great to know your enjoyed the cleanliness of our grounds. Safe travels and we'll see you again whenever we can next be of service.

March 02, 2024

Very professional, courteous and helpful. Even with a crush of extra service due to a storm they made the visit a good one. More

by KB2VLP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vincent Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joanne Palmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Justinj Sturtevant
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Mar 05, 2024 -

Subaru of Utica responded

We appreciate your patience and understanding, and thank you very much for leaving us such thoughtful feedback. It's always nice to hear our Subaru of Utica service guests enjoyed their visit, and that the team's professional and courteous help shined. Please travel safe and consider us again for any future automotive needs.

March 02, 2024

Great working people and great costumer service. they were really fast and helpful. My car is now in good working order. More

by tjgood1863
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marcann
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Mar 05, 2024 -

Subaru of Utica responded

Thank you, TJ, for your positive feedback and trust in us with getting your car safely back on the road. It's awesome to hear you enjoyed fast, helpful and great customer service while we tended to your vehicle and we're happy to have been of help. Come back and see us at Subaru of Utica whenever we can next assist and we'll work even harder to earn that fifth star.

March 02, 2024

Very personable, vibrant, as well as efficient. Everything was done very professionally and pleasantly~ Keep up the good work! More

by JDBCHR3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Rosato
5.0
This rating includes all reviews, with more weight given to recent reviews.
Vincent Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dan Perkins
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Mar 05, 2024 -

Subaru of Utica responded

We take pride in being trusted with your automotive needs here at Subaru of Utica, and it's our pleasure to deliver you personable, vibrant and efficient assistance. Thank you very much for the wonderful feedback. Our team will be ready with the same professional, pleasant care when it's time for your next return.

February 29, 2024

Quick and efficient. Tyler @ the service desk was very easy to deal with, very pleasant and knowledgeable. More

by LISAPETRONIO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 01, 2024 -

Subaru of Utica responded

Tyler will be proud to hear your compliments, Lisa, and it was our pleasure to deliver you a fast and efficient service visit. Thank you for working with us to care for your vehicle and leaving the kind review. Safe travels and we'll see you again down the road here at Subaru of Utica.

February 29, 2024

Quick and responsive, friendly and informative. Very nice waiting area. It was a pleasant experience. More

by GARYCANTER25
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Green
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tyler Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bradley McPherson
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Mar 01, 2024 -

Subaru of Utica responded

We appreciate the compliments, Gary, and your trust in the Subaru of Utica team with your vehicle's care. It was our pleasure to deliver you fast, friendly, responsive and informative service. Travel safe and come back to see us again whenever we can next assist.

February 29, 2024

Pleased but wait time was double the time I was told it would be when I got there More

by CVEHOSKI
Recommend Dealer
Yes
Employees Worked With
Joanne Palmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Orbinati
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 01, 2024 -

Subaru of Utica responded

Thank you for your positive feedback and patience while we tended to your vehicle. Regrettably unforeseeable delays can occur on occasion, and we apologize for any inconvenience you were caused. We're happy to hear you remain pleased with our efforts and will work to do better when you next visit.

February 28, 2024

Very fast and professional staff . The waiting area was clean and comfortable and I received a nice video of my car. More

by LILICARP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vincent Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 29, 2024 -

Subaru of Utica responded

We're glad to know you had a positive experience at Subaru of Utica! Our team works hard to provide professional service and maintain a comfortable waiting area. Thanks for your feedback regarding our video service as well. It's our pleasure to help care for your vehicle, Lili, and we look forward to seeing you again in the future.

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