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Subaru of Utica - Service Center

Utica, NY

4.7
412 Reviews

412 Reviews of Subaru of Utica - Service Center

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February 20, 2024

Quick & easy service. Had my car cleaned and serviced. Car came out spotless. Friendly customer service. More

by DSIRIANO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vincent Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 20, 2024 -

Subaru of Utica responded

We love hearing our Subaru of Utica service guests enjoyed an easy, fast and friendly visit, and it was our pleasure to give your car a spotless cleaning. Thank you for working with us to care for your vehicle and taking the time to leave the kind feedback. Safe travels and we'll be ready with a repeat performance whenever you next visit.

February 20, 2024

Appreciated the video. And the communication with service desk (Vince). Repairs were done in a timely manner. Great job! More

by KHAHN0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vincent Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 20, 2024 -

Subaru of Utica responded

It's wonderful to hear you appreciated our video service along with the communication you received from Vince while we tended to your vehicle. Thank you for commending the speed with which your repairs were completed as well. Your business and kind feedback mean a lot to all of us at Subaru of Utica, and we look forward to working with you again next visit.

February 20, 2024

My experience was fine, except that I had to wait an extra two days because the service advisor used text messaging instead of just calling. I am still not sure the repair (replacing the actuator for th More

by NREDLINE55
Recommend Dealer
Yes
Employees Worked With
Vincent Gonzalez
4.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 21, 2024 -

Subaru of Utica responded

Thank you for your positive and constructive feedback. We'll make note of your contact preferences and work to improve our communication efforts in the future. Though we stand behind our work, please do not hesitate to immediately reach out if you suspect any additional issues with your vehicle.

February 20, 2024

Customer service was great, it always is. Prices for some of the services are pretty expensive. More

by VLUCIANATELLI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vincent Gonzalez
4.0
This rating includes all reviews, with more weight given to recent reviews.
Joanne Palmer
4.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 20, 2024 -

Subaru of Utica responded

We sincerely appreciate your business and constructive feedback. Knowing you always enjoy great customer service when visiting means a lot to our Subaru of Utica team. Regarding the cost of service, we're always trying to provide our customers the fairest price possible and your thoughts will be discussed internally. Additionally, we like to suggest checking our dealership website for current service specials, which can help lower costs while still receiving car care from certified experts. Your business is truly valued here and we hope you'll continue considering us for your automotive needs.

February 16, 2024

Put my car in the best of shape. Was able to take care of every problem. Thankcare More

by RAINBOWWIZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Vincent Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tyler Basset
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matthew Dombrowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 19, 2024 -

Subaru of Utica responded

It was our pleasure to get your car back to performing its best. Thank you for trusting us with your repair and maintenance needs here at Subaru of Utica. Your kind feedback means a lot to us and we hope that you'll consider working with us again in the future.

February 16, 2024

Joanne was very pleasant and friendly. She kept me updated on wait time and explained a concern I had. More

by TWINWOOD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joanne Palmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Orbinati
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 19, 2024 -

Subaru of Utica responded

It's important to us that our service guests stay informed and comfortable while we tend to their vehicle, and Joanne will be proud to hear her assistance allowed us to reach that objective while working with you. Thank you for your kind feedback and trust in the Subaru of Utica team with your service needs. Drive safe an come back to see us again whenever we can next be of help.

February 14, 2024

Tyler was very responsive and respectful. Explained all findings clearly and showed the details on the invoice. More

by HOPE1012
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Orbinati
3.0
This rating includes all reviews, with more weight given to recent reviews.
Tyler Basset
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 14, 2024 -

Subaru of Utica responded

Thank you, Hope, for your business and positive feedback. Tyler will be proud to hear his responsive, respectful and informative assistance earned your commendations. We're grateful for the opportunity to be of service here at Subaru of Utica and hope to work with you again down the road.

February 13, 2024

A very friendly, welcoming experience. The video of my car was a nice touch and a surprise. More

by LEMCCURDY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Basset
1.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 14, 2024 -

Subaru of Utica responded

As technology allows us ways to better serve our Subaru of Utica guests, we always welcome feedback regarding the value of amenities like our video service. Thank you very much for your kind words regarding the friendly, welcoming atmosphere you enjoyed while visiting as well. Safe travels and we'll be ready with a repeat performance when you next return.

February 13, 2024

quick service, friendly customer service very responsive to any questions i needed to ask and offered advice More

by JOEYANGELO2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vincent Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 14, 2024 -

Subaru of Utica responded

Joey, we're glad to hear you found our service at Subaru of Utica quick and responsive. We always aim to provide friendly customer service and informative assistance, and your kind feedback is appreciated by the team. Travel safe and we'll see you again next visit.

February 11, 2024

Vincent was very personable, professional, and communicative. he has a wonderful energy about him. Excellent experience!!!! More

by RJWITTMAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vincent Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 12, 2024 -

Subaru of Utica responded

We're delighted to know that Vincent provided you with a top-notch experience at Subaru of Utica. Vincent will greatly appreciate your kind words. Thanks for sharing your positive feedback and come back to see us again soon!

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