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Subaru of Utica - Service Center

Utica, NY

4.7
412 Reviews
Call Service Center (315) 624-7774

412 Reviews of Subaru of Utica - Service Center

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February 24, 2024

Service was great and attention to detail was also, Very courteous and professional. Would recommend! More

by AMY58
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Orbinati
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tyler Basset
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : I'm not sure which Tyler it was
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Feb 26, 2024 -

Subaru of Utica responded

We're so glad to know you had a great experience with us at Subaru of Utica! Thanks for recommending our service and professionalism. We appreciate your support! Let us know if we can assist with anything else in the future.

February 23, 2024

I went in for clanging noises underneath my car. They fixed that. Plus they found a dangerous gash in one of my tires that would have been a huge problem if not fixed. I got a new tire to replace th More

by mfioreflower
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joanne Palmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Orbinati
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 23, 2024 -

Subaru of Utica responded

Thank you for your thoughtful feedback. Keeping our Subaru of Utica guests safely on the road is our highest priority, and we're happy to have been able to help with your repair and tire replacement needs. Drive safe and reach out to us again anytime we can be of service down the road.

February 23, 2024

Like the way customers are handled from check-in to check-out. Person to person dialog and video explaining what is planned and what is being. And everything was explained thoroughly, even where the c More

by HWOOD03
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Joanne Palmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 23, 2024 -

Subaru of Utica responded

We're glad to know you had a great experience with us at Subaru of Utica! Our team strives for clear communication and top-notch service from start to finish, and your compliments are appreciated. Thank you for the two thumbs up, and your trust in us with your automotive needs. Travel safe and come see us again whenever we can be of service.

February 23, 2024

The service was professional and courteous. The video of the service was greatly appreciated, all the service people are knowledgeable and friendly. More

by SCIALDONE4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joanne Palmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tyler Basset
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 23, 2024 -

Subaru of Utica responded

Thank you very much for sharing your positive feedback with our team. It's always great to hear from Subaru of Utica guests who found value in our video service, and it was our pleasure to provide you knowledgeable, friendly and professional assistance. Safe travels and we'll see you again next time.

February 23, 2024

It was my first time getting serviced here and I was not sure what to expect but Joanne was wonderful and walked me through everything. Service was quick. I was told 1 hour and it was under that. I never go More

by TERRIMAC11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vincent Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joanne Palmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jonson Moreland
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Feb 26, 2024 -

Subaru of Utica responded

We're glad to know your first service experience at Subaru of Utica went smoothly and quickly, Terri! We appreciate the feedback about Joanne's helpfulness, and we'll make sure you receive that video next time. Let us know if there is anything else we can do differently to earn your five stars next time!

February 22, 2024

I am always treated extremely well. The staff is very friendly and helpful.I have never had a bad experience there and will continue to give them my business More

by BELWOOD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vincent Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joanne Palmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 23, 2024 -

Subaru of Utica responded

We're always delighted to have you here at Subaru of Utica, and it's our pleasure to provide you friendly and helpful service at every opportunity. Thank you very much for your thoughtful feedback and continued trust in the team with your time and business. Stay safe and we'll see you again next time.

February 22, 2024

Vincent Gonzales was very cordial and easy to talk with. He kept me updated throughout. Service technician sent me a video to my device. Very friendly as well More

by KIRKCNY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vincent Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 23, 2024 -

Subaru of Utica responded

It's important to us that guests feel informed and comfortable as we tend to their vehicle, Kirk, and we're happy to hear Vincent's assistance and our video update service helped us reach that goal with you. Thank you for working with our team and leaving the kind feedback. Travel safe and come see us again whenever we can next be of service at Subaru of Utica.

February 22, 2024

They did a tier rotation but didn't check the tire pressure Didn't check first my oil change if I had life time warranty More

by BARBIEBAKER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dan Perkins
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Feb 23, 2024 -

Subaru of Utica responded

Hello Barbie, We strive to provide thorough service to our customers, and it is disappointing to learn the team may have missed checking your tire pressure and verifying your warranty coverage when you last visited. Your feedback will be discussed internally so we can work to ensure instances like this do not occur moving forward. As a valued guest of ours, your satisfaction is important and I'd be happy to address your concerns with you directly if you would like. Please email your preferred contact method and availability to me at danielperkins@carbonecars.com and I will reach out to you at the first opportunity. Thank you, Dan Perkins Service Manager danielperkins@carbonecars.com

February 22, 2024

Great dealership and the staff is very professional. We're looking forward to a 2025 Forester upgrade. More

by RASMITH3121
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Rosato
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tyler Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Vincent Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Orbinati
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lee Gold
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carlos Bello
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joe Batista, Kasey Eakins, Jonson Moreland
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Feb 23, 2024 -

Subaru of Utica responded

Receiving compliments regarding out team's professionalism always makes us proud, and we sincerely appreciate your kind feedback. Thank you for continuing to trust us with your time and business. Travel safe and we'll be ready here at Subaru of Utica when it's time to help you consider the new Forester.

February 22, 2024

Love love the Service Team at Subaru of Utica! ! I always feel welcomed & appreciated & comfortable!! More

by KACHINASUE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joanne Palmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Green, Dan Perkins
Report | Print
Feb 22, 2024 -

Subaru of Utica responded

We love having you here at Subaru of Utica! Thank you very much for your kind and thoughtful feedback. It's our pleasure to help keep you comfortable as we tend to your vehicle, and we very much appreciate you trusting us with its care. Safe travels and we'll see you again next time.

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