Subaru of Utica - Service Center

Friendly service, flexible, and got me home and back when my car was done. Extensive maintenance, which is an investment, but they've kept my car running and repaired for six years now. my car was done. Extensive maintenance, which is an investment, but they've kept my car running and repaired for six years now. More

Vincent was courteous and explained the situation thoroughly. The dealership has left me confused on more than one occasion about what was being repaired. I brought it in in January because there was thoroughly. The dealership has left me confused on more than one occasion about what was being repaired. I brought it in in January because there was a lot of engine noise and the check engine and traction lights were one, and cruise control, traction control and brake lights were all flashing. This tells you little about what the problem is. In January, I thought the noise would be alleviated, but they replaced an oil regulator and indicated that there were loose components in the exhaust system and they tightened up a plate. However the noise persisted. When I brought it back this time, I once again asked about the noise. there had been a check engine light the day before, but not on the day of the repair. I was told that the knock sensor needed to be replaced, and that there were either one or two repairs to the exhaust system that could cost $900 or $1400 for the entire repair. On both occasions, I was confused about what the order of operations was and what was the more serious repair. The noise seems to be coming from the exhaust system for what the service department said on both occasions. However, another problem was repaired each time. I understand that it was the problem indicated by the check engine log, and apparently these problems were more serious than the exhaust noise. However, I don't want the muffler or any part of the exhaust system to fall off the car! ALL IN ALL, GOOD WORK! However, I would like to feel more informed about the seriousness of all repairs and the total cost, before the estimate comes back with the cost of only part of the repair. I would have liked to be presented with the entire cost of the knock sensor AND the exhaust with the estimate. More

The staff at Subaru of Utica was very from the and they kept me up to date on my repairs kept me up to date on my repairs More

did not have appointment,was concerned because tire pressure light remained on after checking that all tires at proper inflation. offered could wait,20-30 min to have checked or make appointment for ne pressure light remained on after checking that all tires at proper inflation. offered could wait,20-30 min to have checked or make appointment for next day. opted to wait,problem found,leaking valve stem. problem fixed,system check done. More

She’s and finance were great to deal with, service department very slow to deal with to get any information. They seem to treat customers that are actual Subaru customers better than customers that a department very slow to deal with to get any information. They seem to treat customers that are actual Subaru customers better than customers that are not Subaru owners. More

Satisfied except for underestimate of time the job would take. Also was not told this would happen. take. Also was not told this would happen. More

Very courteous and my car was done in a timely manner! ! Everyone is very friendly. Even get to see my salesman!! ! Everyone is very friendly. Even get to see my salesman!! More

The service department runs like a well-oiled machine - efficient and smooth. The reps and technicians are professional, knowledgeable, and courteous. The waiting area is top notch! I appreciate being abl efficient and smooth. The reps and technicians are professional, knowledgeable, and courteous. The waiting area is top notch! I appreciate being able to look out onto the service floor to watch the work being done on my car. More

Everything is always top notch! !!! Won't take my car anywhere else. Amazing service!!! Can wait for a new suburu next year !!! Won't take my car anywhere else. Amazing service!!! Can wait for a new suburu next year More

Vincent not only answered all of my questions but he added even more information which was helpful as well. Very happy with his service! added even more information which was helpful as well. Very happy with his service! More