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Subaru of Utica - Service Center

Utica, NY

4.7
412 Reviews
Call Service Center (315) 624-7774

412 Reviews of Subaru of Utica - Service Center

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March 13, 2024

The work was done as promised, on time, at the cost that they said that it would be More

by MARKUCP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Green
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tyler Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 13, 2024 -

Subaru of Utica responded

Thank you, Mark, for choosing us for your automotive needs. It's important our Subaru of Utica customers are confident they are receiving honest and timely work at the proper price. We appreciate your feedback and hope you'll consider us again for any future needs.

March 12, 2024

Service department completed all requested services, found additional problems with the brakes and fixed them with explaining, sending videos, and keeping me up to date during service. More

by RRJOHNS60
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vincent Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Orbinati
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 12, 2024 -

Subaru of Utica responded

Your safety is our highest priority at Subaru of Utica, and we're happy to have been able to help with everything. Thank you for trusting the team with your vehicle's care. The compliments regarding the informative communication you received along with our video service are appreciated, and we hope you'll consider working with us again down the road.

March 12, 2024

Excellent and professional staff, they were courteous, informed and my car was completed ahead of what I expected. Thank you! More

by WCPOPE1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Green
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Orbinati
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 12, 2024 -

Subaru of Utica responded

We're proud to be your trusted vehicle service provider at Subaru of Utica and receiving your commendations brightens the day. It's our pleasure to have delivered you informative, timely service along with professional and courteous assistance. Safe travels and we'll see you again next visit.

March 10, 2024

Check-in was very smooth, the wait time was minimal, and I was kept in the loop at all times regarding progress on my car. The waiting room is very comfortable, too - a big plus for me. More

by KLAMBERT3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joanne Palmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 11, 2024 -

Subaru of Utica responded

We love hearing from Subaru of Utica service guests following a comfortable, five-star experience. Thank you very much for working with us to care for your vehicle and leaving the great feedback. It was our pleasure to help you enjoy a smooth check-in, informative assistance and a minimal wait, and we'll work to repeat the performance when it's time for your next visit.

March 09, 2024

Great dealership and people just sucks they are an hour away. but i still will buy from them again More

by EIREOG68
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vincent Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Orbinati
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 11, 2024 -

Subaru of Utica responded

We understand your frustration with our distance from you, but it truly means a lot to our Subaru of Utica team that you are willing to travel so far to work with us. Thank you very much for your time, business and thoughtful praise. Though not right next door, we're always here to help with anything else you may need, so please do not hesitate to reach out for support. Adventure safe and enjoy the road.

March 09, 2024

Excellent and professional staff. Charging for a tire rotation is a bit… lol. Greed at best by the dealership. Especially when other dealerships do it for FREE. This is why I cannot g More

by Jim
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not sure but was super nice and professional
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Mar 11, 2024 -

Subaru of Utica responded

Thank you, Jim, for your constructive and positive feedback. We understand your concern with paying for a tire rotation and will discuss your thoughts internally. It's great to hear your overall opinion of our team is high, and we're proud to provide you excellent, professional service at every opportunity. Travel safe and we'll see you again next time at Subaru of Utica.

March 08, 2024

Friendly and fast service! Nice waiting area to sit and wait too! Thank you much! More

by MISSYJW71
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Orbinati
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 09, 2024 -

Subaru of Utica responded

Fast and friendly service is always the goal at Subaru of Utica, and we're happy to met it while tending to your vehicle. It was our pleasure to help you remain comfortable while you waited as well, and we sincerely appreciate the kind feedback. Travel safe and come back to see us again whenever we can next assist.

March 08, 2024

Very good Vincent did all the things I needed and requested. I am a satisfied customer. I.am impressed by the care that was given to my vehicle inside and out. And the video was awesome. More

by ROBERTSCORPIO13
Recommend Dealer
Yes
Employees Worked With
Vincent Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 09, 2024 -

Subaru of Utica responded

Thank you, Robert, for taking the time to leave Vincent and our Subaru of Utica team the thoughtful feedback. He'll be very appreciative of your compliments and proud to know the assistance you received led to a satisfying experience. It's also great to hear you find our video service valuable. Stay safe and we'll see you again next visit.

March 08, 2024

Was courteous and my car was completed sooner than expected. Really appreciated that and not having to wait very long. More

by AMY58
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vincent Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 09, 2024 -

Subaru of Utica responded

Thank you very much, Amy, for working with us to maintain your vehicle here at Subaru of Utica. We know your time is valuable, and we're happy to have been able to get you back on the road even faster than anticipated. Travel safe and we'll be ready with the same courteous service you enjoyed recently when you next visit.

Mar 09, 2024 -

Subaru of Utica responded

Thank you very much, Amy, for working with us to maintain your vehicle here at Subaru of Utica. We know your time is valuable, and we're happy to have been able to get you back on the road even faster than anticipated. Travel safe and we'll be ready with the same courteous service you enjoyed recently when you next visit.

March 07, 2024

Very professional and pleasant to deal with. The wait was minimal and had a very comfortable area for waiting in. More

by DWB443
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brand Glerup
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joanne Palmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Orbinati
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bailee Haddad
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Mar 08, 2024 -

Subaru of Utica responded

We strive to help our Subaru of Utica service guests get safely and quickly back on the road, and to allow them to relax while we are tending to their vehicle. It's always great to hear when that goal is accomplished, and your commendations for the team's professionalism and pleasantness are sincerely appreciated. Stay safe and come back to see us again down the road.

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