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Subaru of Utica - Service Center

Utica, NY

4.7
412 Reviews

412 Reviews of Subaru of Utica - Service Center

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March 25, 2024

Vincent was very friendly and informative about the 60k service on my Subaru. He made sure that I was aware of what the service entailed. He answered all of my questions and was able to answer them quickl More

by TUCKERPM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vincent Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 26, 2024 -

Subaru of Utica responded

We're glad to know that Vincent was able to provide you with the necessary information and help guide your service decisions. We understand concerns about cost, but we always strive for top-quality work on every vehicle. Thanks so much for sharing your experience!

March 25, 2024

They are alot of help service was good I can always count on to get the job done More

by SERGIOCOLLADO718
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Allen Hutchings
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Ortizo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Green
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brand Glerup
5.0
This rating includes all reviews, with more weight given to recent reviews.
Vincent Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carlos Bello
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Christopher Cardello, Justin Malagese, Jarred Kraszewski, Jonson Moreland
Mar 25, 2024 -

Subaru of Utica responded

Thank you for your business and feedback! We are always happy to see you, Sergio. Stay safe on the road and we hope to see you again.

March 24, 2024

Vincent did a great job checking me in and following the progress of the work.on my vehicle. More

by JG.MACGREGOR8
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vincent Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 25, 2024 -

Subaru of Utica responded

We aim for clear communication and are so glad this was your experience. We are grateful for your feedback and we hope to see you again.

March 24, 2024

Subaru of Utica was attentive to the matters I needed looked at. I look forward to future service there. More

by DANIEL.GOEWEY.60
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vincent Gonzalez
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bradley McPhearson, Sean in Finance, Dan Perkins
Mar 25, 2024 -

Subaru of Utica responded

Daniel, we're glad to know that our team at Subaru of Utica was able to assist you effectively. We look forward to seeing you for your future service needs!

March 24, 2024

Good and fast service. Helpful and made sure to explain everything that was done to my vehicle. More

by CHEESIENASCARCHICK8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Basset
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 25, 2024 -

Subaru of Utica responded

Wonderful review! We hope you will considering coming to see us again. Drive safe.

March 24, 2024

Vincent was welcoming and explained the recommended repairs clearly and without any pressure to be completed. More

by HOPE1012
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vincent Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 25, 2024 -

Subaru of Utica responded

We're glad to know that Vincent was able to provide clear explanations and a pressure-free experience at Subaru of Utica. Thanks for sharing your feedback!

March 24, 2024

I have always had good experiences at the Subaru dealership. Very good and helpful service people also. More

by CCLARK1947287
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vincent Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 26, 2024 -

Subaru of Utica responded

We're glad to know you've consistently had good experiences with us at Subaru of Utica. Our team is always here and ready to help! Thanks for the review!

March 23, 2024

They were very friendly and welcoming. We were taken very good care of and even spent time visiting with our salesman from September. He took the time to spend time with us. We think S More

by VNHENNIS
Recommend Dealer
Yes
Employees Worked With
Joanne Palmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Orbinati
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kli
Mar 25, 2024 -

Subaru of Utica responded

W glad to know you felt welcomed and well taken care of at Subaru of Utica. We appreciate your suggestion about the "Dog tested. Dog approved" products - that's a fun idea! Thanks for sharing your experience with us.

March 23, 2024

Brad G my salesman who is always available to answer and help me with questions. More

by SLILLI334
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brand Glerup
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 25, 2024 -

Subaru of Utica responded

Brad will be glad to hear that he helped make your experience easy and well explained. We hope to see you again. Enjoy your new vehicle!

March 23, 2024

Thank you Nick! Informative polite knowledgeable! Worked with me to get on line and couponed in! More

by JANHINMAN1
Recommend Dealer
Yes
Employees Worked With
Nick Orbinati
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 25, 2024 -

Subaru of Utica responded

We will be sure to pass on your compliments to Nick. It will make his day! Drive safe and we hope to see you again.

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