Subaru of Utica - Service Center

Subaru of Utica makes it so easy to get my car serviced. I love the drive-in and park option so you can stay out of the weather. Fast, accurate and pleasant service. I love the drive-in and park option so you can stay out of the weather. Fast, accurate and pleasant service. More

I would expect someone who works as a service advisor to know the basics about vehicles including federal regulations. Trying to gaslight me into believing that a CEL will come on and cause the vehicle not know the basics about vehicles including federal regulations. Trying to gaslight me into believing that a CEL will come on and cause the vehicle not to work if you cover up sensors to make the vehicle think it’s dark and put the backlighting into night mode is as strange as it is ridiculous. Immediately starting out the conversation with we probably can’t fix it because our staff leave at 5PM when it’s 8 in the morning and before anyone gets a look at it, is asinine. I showed video proof of it happening, explained the conditions under which the issue occurs and they didn’t even put a single mile on the vehicle, so there was no way they even drove it to verify. And the service manager is no better for standing there and letting it continue. Then I get a print out that says that they did a complimentary video multi point inspection that I never saw. At under 2000 miles. Absolute nonsense. I’ve already reached out to Subaru of America and will be finding another dealer. More

Great service, great employees! All questions answered., very professional. Loved the waiting room., and comlplamentry coffee. , All questions answered., very professional. Loved the waiting room., and comlplamentry coffee. , More

I don’t know who Nick Orbinati is. Vincent Gonzalez arranged a loaner car for me and kept me appraised of the status of my car being worked on. Vincent Gonzalez arranged a loaner car for me and kept me appraised of the status of my car being worked on. More

I feel comfortable asking questions about my car’s service. They are very professional and informative. service. They are very professional and informative. More

Utica Subaru provides great communication to its customers when my car was in for service. Enjoyable experience. customers when my car was in for service. Enjoyable experience. More

Very kind and listened to my concerns. Knowledgeable about the part that my car needs. Knowledgeable about the part that my car needs. More

Service was good. I have great confidence in Vincent and his guidance. The only issue in scheduling service for my Outback was the inability to schedule on line. Th I have great confidence in Vincent and his guidance. The only issue in scheduling service for my Outback was the inability to schedule on line. Thank you to Joanne for calling back when I left a message in order to schedule the service. More

I love that this dealership actually does a video of your inspection and sends it to you while you wait. inspection and sends it to you while you wait. More

The service area is very clean and very nicely laid out. The process of dropping off my car was easy and very professional thank you. Joan at service was easy to work with checking in and especially at chec The process of dropping off my car was easy and very professional thank you. Joan at service was easy to work with checking in and especially at checking out. More