Subaru of Utica - Service Center

My potential work is always explained in detail with upfront pricing. Subaru America and the local branch is easy to work with and guarantee their work! upfront pricing. Subaru America and the local branch is easy to work with and guarantee their work! More

Another great service appointment at Subi Utica! Checked vehicle in w Vince Gonzalez whom I have frequently worked with previously. Always spot on with what needs to be done, got my Outback into the Checked vehicle in w Vince Gonzalez whom I have frequently worked with previously. Always spot on with what needs to be done, got my Outback into the service queue quickly and repairs done earlier than expected. Tech doing the work was Paw Htoo. Paw took care of needed repairs plus provided a video displaying relevant review of important components. Great job on the service. Further, had one issue that was resolved w acting Service Manager Billy Melendez fully to my satisfaction. “Hats Off” and a “Well Done” to the entire team! More

I own my fourth Subaru. Not only is it the finest car on the road, but the customer service that goes with the Subaru is exemplary. You know your vehicle will be well taken Not only is it the finest car on the road, but the customer service that goes with the Subaru is exemplary. You know your vehicle will be well taken care of and any problem will be solved in a timely manner. The entire staff at Utica Subaru is friendly and you are treated politely and during your visit they inform you along the way of the progress being made. Thank you for all your fine work and expertise and the great care you give to my vehicle and to me. More

The service was very quick and thorough. The staff were all professional and helpful. The video message after my car was inspected was great. The cost was also very reasonable. The staff were all professional and helpful. The video message after my car was inspected was great. The cost was also very reasonable. More

I have been nothing but thoroughly pleased with this dealership! From my purchase to service - it has been wonderful dealership! From my purchase to service - it has been wonderful More

everyone was very polite joanne did a good job after the building was reopened after the fire trucks left the building was reopened after the fire trucks left More

My experience at this dealership was fantastic! The service writer went above and beyond to replace my wiper blades because I forgot to include that request when I checked in. The service writer went above and beyond to replace my wiper blades because I forgot to include that request when I checked in. More

I have always been treated very well with Subaru. However the communication is seriously lacking. The dealership had my car for almost 2 weeks and I expected to pay approximately $60-$70 out-of-pocke However the communication is seriously lacking. The dealership had my car for almost 2 weeks and I expected to pay approximately $60-$70 out-of-pocket which turned out to be over $500 without my consent or knowledge until I picked it up. It was very upsetting to me to see that I owed five times what I told was going to be out-of-pocket. I did not prepare for this so I had to finance as much as I could because I could not afford the large unexpected bill. It is very important to let the customer know what to expect in terms of out of pocket, especially when the customer has a premium warranty. If the expectation goes higher than that, then the customer should be contacted about that prior to doing the work. alignment had to be done as a result of the work, I think it is also doing an injustice to the customer to charge for a required alignment when it is a result of the covered warranty work. My steering column had to be replaced, which from what I was told caused the severe misalignment. I understand the necessity of the work that was done, however, I believe that it is misleading to get warranty work done, and then have a hidden cost of something that needs to be done as result of that. Then again, if that is the case, the customer should be made aware of that additional cost prior to the work being done. More

I received excellent service in a timely manner. They kept me updated along the way. They kept me updated along the way. More

5 hours waiting . Job incomplete. Told no way to get in touch with manager. Agreed to a break in next service of detailing and did not comply. Job incomplete. Told no way to get in touch with manager. Agreed to a break in next service of detailing and did not comply. More