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Subaru of Utica - Service Center

Utica, NY

4.7
412 Reviews

412 Reviews of Subaru of Utica - Service Center

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March 29, 2024

This dealership is very clean and the sales people are very friendly and most efficient . More

by MAMAROGINSKI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joanne Palmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Orbinati
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 29, 2024 -

Subaru of Utica responded

Thanks for taking the time to share! We hope to see you again.

March 29, 2024

Mike Green was great. He was attentive, and very understanding about my needs, and helped me immensely! More

by RKISENSEE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Green
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 01, 2024 -

Subaru of Utica responded

We appreciate the kind words about Mike! The team is always happy to help at Subaru of Utica!

March 29, 2024

I am impressed with what a thorough job Vincent did, and how well he explained everything to me. More

by SKLLOYD60
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vincent Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 01, 2024 -

Subaru of Utica responded

Thanks for the shout-out to Vincent! We'll be sure to pass this along to him. See you next time at Subaru of Utica!

March 28, 2024

Best service ever. Got me right in, directed me to the waiting room with free coffee and healthy snacks. Kind, courteous treatment. I am a widow and this is my first ca More

by KKK9765
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan Perkins
Mar 28, 2024 -

Subaru of Utica responded

We're so glad to know you had a great experience at Subaru of Utica! It's our pleasure to provide kind, courteous service and make sure your visit is comfortable. Enjoy the free mug and don't hesitate if there's anything else we can assist with in future!

March 27, 2024

Vincent was very helpful in explaining a situation I was having with the high beams and did it in such a manner that I did not feel like an idiot. More

by Susie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vincent Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 28, 2024 -

Subaru of Utica responded

Susie, we're glad to know Vincent was able to assist you with your high beams issue! We always aim for our customers to feel comfortable and informed. Thanks for the review!

March 27, 2024

My visit for routine service on my 2020 Outback was wonderful. From the moment I was greeted by Vinnie until the work was all completed I had no concerns at all. The confidence I have in Vinnie's rec More

by MAARBILP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vincent Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 28, 2024 -

Subaru of Utica responded

Your trust in us is greatly appreciated, and we look forward to seeing you for your next visit!

March 26, 2024

I totally dislike filling out surveys and wish you would discontinue them. If it’s possible to opt me out, please do so. More

by CMF072
Recommend Dealer
Yes
Employees Worked With
Vincent Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 26, 2024 -

Subaru of Utica responded

We appreciate your feedback and understand that surveys may not be everyone's cup of tea. We'll take note of this for future interactions with you at Subaru of Utica. Thanks for reaching out!

March 25, 2024

Every person in the service department is kind and helpful! I love this service department! More

by DCOXLECATES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vincent Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Orbinati
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tyler Basset
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dan Perkins
Mar 26, 2024 -

Subaru of Utica responded

Thank you for taking the time to share you experience! We will be sure to share your compliments. Drive safe and we hope to see you again.

March 25, 2024

they are very kind, explain things completely and make sure you know what repairs and servicing you re agreeing to. they also have price estmates right up front. More

by GERALYN.CARACAS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vincent Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Orbinati
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 26, 2024 -

Subaru of Utica responded

Geralyn, it's great to know that you found our team at Subaru of Utica helpful and transparent. We always aim for clear communication with all our customers. Thanks for the review!

March 25, 2024

The service visit for my 2020 Subaru Legacy went very smoothly. My car was serviced in a timely manner. I was called to confirm that I agreed to some extra work that was done. The person in the billin More

by LALW55
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joanne Palmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 25, 2024 -

Subaru of Utica responded

We appreciate you taking the time to share your feedback! We always aim to keep our customers informed and satisfied with their experience. Thanks for sharing!

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