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Subaru of Utica - Service Center

Utica, NY

4.7
412 Reviews

412 Reviews of Subaru of Utica - Service Center

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April 08, 2024

Dealership takes great care of the cars that come through. Although service is sometimes slow they always do a great job. More

by JV
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joanne Palmer
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Christopher Cardello
Apr 08, 2024 -

Subaru of Utica responded

JV, thanks for your feedback! We're glad to know you trust Subaru of Utica with the care of your car. We'll definitely work on our speed while maintaining quality service and look forward to earning 5 stars from you next time!

April 08, 2024

Great Experience buying our 3rd Subaru. Attention to customer service is superior to other dealerships I have dealt with in the past. I would recommend to anyone. More

by TWOOD9
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vincent Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 08, 2024 -

Subaru of Utica responded

We're delighted to know you had a great experience buying your third Subaru from us! We strive for superior customer service and appreciate the recommendation. Safe travels in your new car!

April 07, 2024

My car was done fast, the whole experience was painless! I worked with Vincent both times I was there and he was excellent. More

by IMANIAODOM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vincent Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 08, 2024 -

Subaru of Utica responded

We're glad to know your experience with Vincent at Subaru of Utica was a smooth one! Thanks for sharing, and we look forward to assisting you again in the future.

April 07, 2024

Amazing customer service very professional I can honestly say they put the customer first! Explain every detail of your situation beginning to end! My number one place to go for buying a new/used car to th More

by AMCREDMOND
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joanne Palmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 08, 2024 -

Subaru of Utica responded

We're so glad to know that you had an amazing experience with us at Subaru of Utica! Our team is always here to provide detailed and professional service. Thanks for making us your number one choice, we look forward to serving you in the future!

April 07, 2024

Vincent did a great job. So friendly, professional and helpful. Explain everything to us and made us feel comfortable More

by MARINO58
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vincent Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lee Gold
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kli La
Apr 08, 2024 -

Subaru of Utica responded

Marino, it's fantastic to know that Vincent provided you with such a positive experience at Subaru of Utica. We will be sure to pass on the compliment. It will make his day! We appreciate your feedback and look forward to assisting you in the future!

April 07, 2024

My service appointment went smoothly and my wait was extremely comfortable and pleasant. The work went as planned and everything was explained clearly. More

by JENNIEET24
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joanne Palmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 08, 2024 -

Subaru of Utica responded

Jennie, we're glad to know your service appointment at Subaru of Utica went smoothly and everything was explained clearly. We aim for comfortable experiences like yours! Don't hesitate to reach out should we be able to be of assistance in the future.

April 07, 2024

Vincent was Extremely friendly and very professional. Very Knowledgeable, made the process easy and quick. Great Smile as well!! More

by BLONDIENYMETS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vincent Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 08, 2024 -

Subaru of Utica responded

Your smile makes us smile! Thank you for taking the time to share your experience. We will be sure to pass on your compliments to Vincent. Drive safe!

April 06, 2024

Always friendly and explains what is to be done. Very efficient and professional. Nice to deal with. More

by CARLMARILOU
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Basset
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 08, 2024 -

Subaru of Utica responded

We always aim for efficiency and professionalism in all that we do and are so glad to hear this was your experience! We hope to see you again.

April 05, 2024

Excellent service from a great dealership. Service staff friendly and helpful. I am happy to have bought my forester here More

by DKITTS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Green
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Orbinati
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : I don’t know their names but all excellent
Apr 05, 2024 -

Subaru of Utica responded

We're delighted to know you had an excellent experience with our service staff at Subaru of Utica. We're always happy to assist you and your Forester!

April 05, 2024

My experience was very easy. I waited for my vehicle and it was not a very long wait. Vincent was very attentive and they even washed my vehicle. More

by Ptinker27
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vincent Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 08, 2024 -

Subaru of Utica responded

It's great to know that Vincent and the team at Subaru of Utica made your visit an easy one. We're always here for you!

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