Subaru of Utica - Service Center

The service department was fast, efficient, and provided a video of check up. Vincent explained the service I needed and will need in the future. a video of check up. Vincent explained the service I needed and will need in the future. More

Vincent and Nick were to notch. Excellent service, transparent communication, friendly, and you could tell that they really cared about determining what was going on with the car an Excellent service, transparent communication, friendly, and you could tell that they really cared about determining what was going on with the car and fixing it the right way. I will now be returning as a customer for life thanks to the reliability and fantastic service. I really appreciated the videos of the service and what needed to be fixed for clear and open communication as well. Thank you for all that you did! We will definitely purchase our next vehicle from you as well! More

Always pleasant when you arrive. Knowledgeable. Explains what is needed. Comfortable waiting area. Highly recommend. Knowledgeable. Explains what is needed. Comfortable waiting area. Highly recommend. More

Located close to home, they are very convenient and knowledgeable on their Subaru Forester cars. knowledgeable on their Subaru Forester cars. More

Vincent was very thorough in explaining all the work I needed done on my Forester. He And Nick worked very hard on my car. The service department was short staffed the day I was in and that contributed needed done on my Forester. He And Nick worked very hard on my car. The service department was short staffed the day I was in and that contributed to the long wait. More

Everything was done efficiently and the staff was very friendly and helpful. It was a very pleasant experience to get my car serviced. friendly and helpful. It was a very pleasant experience to get my car serviced. More

If Vince was the check in person, he was very professional. But he was not able to tell me why the car arbitrarily beeps for no reason when you start it or when driving down the rd with nothing professional. But he was not able to tell me why the car arbitrarily beeps for no reason when you start it or when driving down the rd with nothing in front of you. What a stupid design and your mechanics can’t seem to fix. More

He was helpful and made my service consultation easy. Informed me of everything that needed to be done and gave me my options. Informed me of everything that needed to be done and gave me my options. More

Staff were efficient and attentive. Explained service and next visit. They never disappoint. That is why I choose this dealership. Explained service and next visit. They never disappoint. That is why I choose this dealership. More

There were two problems with this service visit. First, I was incorrectly double billed for a rear liftgate motor. I was told the motor had to be paid for in advance before it could be ordered. I First, I was incorrectly double billed for a rear liftgate motor. I was told the motor had to be paid for in advance before it could be ordered. I was OK with this, but I was also charged for it again after installation. Fortunately, I noticed this, and it was corrected on the spot and the second motor charge removed. Second, the service technician neglected to complete the NYS inspection; he failed to complete the final step, which was running the vehicle through its final emissions test and affixing the inspection sticker. I did not notice this until after I returned home, so this necessitated a second trip to the dealership. I delayed sending in this response because it took a while to get everything resolved to my satisfaction. Everyone was very helpful, and I realize mistakes happen. My wife and I really enjoyed the videos of the inspection and service process along with the mechanic's commentary. It was a new and free service provided to us and we appreciated it very much. Regarding the waiting at the dealership question below: We left the car at the service department once and waited for the service to be completed twice. More