Subaru of Utica - Service Center

I was extremely impressed with Joann (first contact before bringing the car in) and also Nick (who handled the repairs on the day you had the car), as Service Advisors. Lee, the Master Technician, before bringing the car in) and also Nick (who handled the repairs on the day you had the car), as Service Advisors. Lee, the Master Technician, was awesome! I received a video via text message whereby he did a video/audio walk-through of the issues found, repairs done, and the upgrades installed. That video demonstrated his level of expertise and professionalism! This video is a nice addition! I am a very pleased customer regarding these services! With regard to answering phone calls, I have found it difficult in the PAST to get an Advisor on the phone when I call. I realize the Service Department is very busy though! Note: I arranged my own rides, there and back, rather than waiting at the Dealership. More

Can’t reach the service department by phone. They just don’t pick up, frustrating They just don’t pick up, frustrating More

Always a pleasure doing business there. Will be back in a few months for another oil change. Will be back in a few months for another oil change. More

Very accommodating, and willing to explain a couple of questions I had about connecting my phone to my vehicle questions I had about connecting my phone to my vehicle More

Took in our car w/o an appointment. Very friendly. Explain what they would do. What we thought was a problem really wasn't. The dead battery was caused by a dome light switch which w Very friendly. Explain what they would do. What we thought was a problem really wasn't. The dead battery was caused by a dome light switch which was left on. I picked up the in the PM and to my surprise there was no charge for their work. More

Service rep Vincent was very courteous and thorough. Services were provided in a timely manner. Only request would be for technician to reset tire pressure to factory standards after rotating tires. Services were provided in a timely manner. Only request would be for technician to reset tire pressure to factory standards after rotating tires. More

Timely service, friendly and helpful employees. and a nice waiting area. My car’s issue was easily resolved. and a nice waiting area. My car’s issue was easily resolved. More

Joanne is always super nice and great with customer service care. Tech was thorough and polite. service care. Tech was thorough and polite. More

Excellent as always. Repeat customer. Have never had a negative experience as of yet. Recommended. Repeat customer. Have never had a negative experience as of yet. Recommended. More

I was supposed to meet with someone to go over some of the features of my car but no one saw me. I would like this opportunity at another time. the features of my car but no one saw me. I would like this opportunity at another time. More