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411 Reviews of Subaru of Utica - Service Center
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April 23, 2024
Straight forward, gets the work done. Vincent is an asset to your Subaru! All the employees in service earn their keep. Vincent is an asset to your Subaru! All the employees in service earn their keep. More
by MGAWOLFNY
Verified Customer
April 23, 2024
Good service this visit. Vince did a nice tutorial on my updated radio screen. Also really like the video of service to my Outback. Vince did a nice tutorial on my updated radio screen. Also really like the video of service to my Outback. More
by ETASOVAC1952
Employees Worked With
April 23, 2024
I was very pleased with the service. I drop the vehicle off and picked up the cross track in the evening. Only negative thing is that when I try calling back few times couldn't get threw I drop the vehicle off and picked up the cross track in the evening. Only negative thing is that when I try calling back few times couldn't get threw the line and after leaving the message they didn't call back until the service was done. Other than that it was excellent and I love the videos they sent for the work done on the cross track. More
by ONEIDADHARSHI
Employees Worked With
Other Employees :
Not sure which Taylor was helping. Please look at the records
April 22, 2024
Excellent service ,fast and efficient. Vincent was very cordial and professional ,I will be glad to go again . Vincent was very cordial and professional ,I will be glad to go again . More
by COLDBROOK85
Employees Worked With
April 22, 2024
Excellent service. Advisor was very knowledgeable. Vehicle was completed in a timely manner and correctly the first time! Advisor was very knowledgeable. Vehicle was completed in a timely manner and correctly the first time! More
by JONSON42633
Employees Worked With
Other Employees :
Dan Perkins, Joe Batista, Jonson Moreland
April 20, 2024
Subaru of Utica has always provided excellent service as well as customer service. My latest experience was no exception. well as customer service. My latest experience was no exception. More
by andy0429
Employees Worked With
April 20, 2024
Oil change ran late, tech apologized and service advisor apologized. Those efforts went a long way as acknowledgement is sometimes all it takes. Some places can’t be bothered to even say we’re aware we we apologized. Those efforts went a long way as acknowledgement is sometimes all it takes. Some places can’t be bothered to even say we’re aware we were running late More
by LIBBIEMAC
April 19, 2024
Excellent service as always. Everything was explained in detail and was comfortable with my decision. Everything was explained in detail and was comfortable with my decision. More
by KUJAWSKISANDY
Employees Worked With
April 19, 2024
I was extremely impressed with Joann (first contact before bringing the car in) and also Nick (who handled the repairs on the day you had the car), as Service Advisors. Lee, the Master Technician, before bringing the car in) and also Nick (who handled the repairs on the day you had the car), as Service Advisors. Lee, the Master Technician, was awesome! I received a video via text message whereby he did a video/audio walk-through of the issues found, repairs done, and the upgrades installed. That video demonstrated his level of expertise and professionalism! This video is a nice addition! I am a very pleased customer regarding these services! With regard to answering phone calls, I have found it difficult in the PAST to get an Advisor on the phone when I call. I realize the Service Department is very busy though! Note: I arranged my own rides, there and back, rather than waiting at the Dealership. More
by YOPPYLIZHOME
