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Subaru of Utica - Service Center

Utica, NY

4.7
411 Reviews
Call Service Center (315) 624-7774

411 Reviews of Subaru of Utica - Service Center

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April 28, 2024

Any service that has been done to my cars has been done correctly and professionally. More

by KKOPEC5729
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vincent Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dan Perkins
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Apr 29, 2024 -

Subaru of Utica responded

Wonderful to hear! Thanks for the positive review! It makes our day.

April 28, 2024

I liked the video from the technician which showed and explained everything. The service advisor kept in good contact with me. More

by BONEFIXR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Orbinati
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 29, 2024 -

Subaru of Utica responded

We're glad to know you appreciated the video explanation from our technician and the consistent communication with our service advisor at Subaru of Utica. Thanks for sharing your experience!

April 26, 2024

Long wait but all was good with the service, also they have drinks and refreshments which helps when you get hungry when the wait is long More

by BSZES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joanne Palmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : I do not know the ones who worked on my car or their names
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Apr 29, 2024 -

Subaru of Utica responded

We appreciate your patience and understanding during the wait. We're glad to know you enjoyed our refreshments! Thank you for sharing your experience with us.

April 26, 2024

Very friendly and professional. I always feel like staff is working to hard to make my experience a positive one. More

by HOTVEDT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joanne Palmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 26, 2024 -

Subaru of Utica responded

We're so glad to know that our team at Subaru of Utica has been able to provide you with a positive experience! We always strive for friendliness and professionalism. Thanks for the review!

April 25, 2024

They were very kind and kept me updated on my car . I was very pleased More

by DEBORAHLMAYO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vincent Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Orbinati
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 25, 2024 -

Subaru of Utica responded

Thank you for taking the time to share your experience, Deborah! We appreciate your trust and hope you will choose us again in the future. Safe travels!

April 25, 2024

Fast service and friendly staff. Very easy to enter the service area and waiting area More

by LORENALENARD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Rosato
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Orbinati
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joe Batista
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Apr 26, 2024 -

Subaru of Utica responded

Thanks for taking the time to share your review, Lorena! We hope to see you again.

April 25, 2024

Had A Great Experience If I Have Any Issues Again I Will Certainly Go There Again Thanks More

by SANDYINNY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joanne Palmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Orbinati
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 26, 2024 -

Subaru of Utica responded

This is wonderful to hear! It was a pleasure serving you. Safe travels until we see you again.

April 25, 2024

Vincent was very helpful throughout the process. I like the video available to the customer on the process. More

by NDPACK4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vincent Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 26, 2024 -

Subaru of Utica responded

We're glad to know that Vincent was able to assist you and that our video resource was helpful! Thanks for choosing Subaru of Utica.

April 24, 2024

Amazing the price difference between Subaru and a local dealer for same tire same everything I’m guessing Subaru forgot I purchased vehicle from them? More

by MIKEWOLZMUTH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Joanne Palmer
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 26, 2024 -

Subaru of Utica responded

Mike, I'm sorry to read about your concerns regarding the price difference for tires. We aim to provide competitive pricing and it's disappointing that we didn't meet this expectation in your case. If you're open to discussing this further, please reach out so we can work towards a resolution together. Thank you, Chris Cardello - Sales Manager - ccardello@carbonecars.com

April 24, 2024

I booked an appointment online, when I arrived I was checked in quickly, my car was brought in quickly (I received a text that it was being worked on). The waiting lounge was comfortable, with good sna More

by RETCIV14
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vincent Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 25, 2024 -

Subaru of Utica responded

We're glad to know that your visit at Subaru of Utica was efficient and comfortable! Our team works hard to provide a seamless experience for our customers. Thanks for the positive feedback, we appreciate it!

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