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Subaru of Utica - Service Center

Utica, NY

4.7
411 Reviews
Call Service Center (315) 624-7774

411 Reviews of Subaru of Utica - Service Center

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May 16, 2024

I truly have peace of mind whenever I get work done! And I LOVE the videos they send to show what needs work. More

by LEIGH1669
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vincent Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Orbinati
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 16, 2024 -

Subaru of Utica responded

We're glad to know you appreciate our video updates and that they give you peace of mind. Thanks for trusting Subaru of Utica with your vehicle's needs!

May 16, 2024

I have always had a good experience with the service . . The service reps and technicians have been knowledgeable and courteous. More

by SROUNDS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joanne Palmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 16, 2024 -

Subaru of Utica responded

We're glad to know you've consistently had a good experience with our service team at Subaru of Utica. We appreciate your feedback and look forward to continuing the trend!

May 16, 2024

They figured out a difficult fix for noise going over bumps and got the job done right. They have quality service advisors and mechanics for sure... More

by HLTMFRYE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vincent Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 16, 2024 -

Subaru of Utica responded

We're glad to know our team at Subaru of Utica was able to diagnose and fix the issue with your vehicle. We pride ourselves on having skilled service advisors and mechanics, so it's great that you noticed! Thanks for sharing this positive review.

May 15, 2024

Everyone was very knowledgeable and was able to fix my brakes quickly and accurately on the same day I brought my car into the shop. More

by ILACOOP44
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joanne Palmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 16, 2024 -

Subaru of Utica responded

We're glad to know our team at Subaru of Utica was able to assist with your brakes efficiently and accurately. Thanks for trusting us with your vehicle, we appreciate the positive feedback!

May 13, 2024

Quick, easy, and professional service. I had an excellent experience. The waiting room was comfortable and I enjoyed the snacks provided. Would recommend.. More

by GGOGEL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joanne Palmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kevin
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May 13, 2024 -

Subaru of Utica responded

We're glad to know you had a quick and easy experience at Subaru of Utica! It's great that our waiting room and snacks added to your visit. Thanks for recommending us, we appreciate it!

May 12, 2024

Subaru placed me an excellent loaner while my vehicle was serviced. Quick, friendly and professional. They are always consistent with the outgoing approach to make the customer feel special. This is why we r More

by ANNATUZZ74
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vincent Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 13, 2024 -

Subaru of Utica responded

We're glad to know you had a great experience with our team at Subaru of Utica. We always aim for consistency in providing excellent service and making customers feel special. Thanks for your loyalty!

May 11, 2024

They fixed the issue and did so with speed and accuracy while making sure I was taken care of. More

by SHEVANS20
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 13, 2024 -

Subaru of Utica responded

Wonderful! Thank you for sharing. We love to hear that your experience was a positive one. Feel free to come back to see us if we can be of assistance in the future.

May 10, 2024

Busy. Took 3 hours to repair a recall on passenger air bag. Would recommend sales department though at this time. More

by SANDRASEELMAN7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joanne Palmer
3.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Orbinati
3.0
This rating includes all reviews, with more weight given to recent reviews.
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May 10, 2024 -

Subaru of Utica responded

Sandra, I'm sorry to learn about the longer than expected wait time for your recall repair. We appreciate your patience and are always working on improving our service efficiency. Your recommendation of our sales department is greatly appreciated! If you have any further concerns or suggestions, please don't hesitate to reach out directly. Thank you, Rich Marowski - General Manager - rmarowski@carbonecars.com

May 10, 2024

Great experience and easy people to deal with. Hassle free and gave me a great deal without any issue. Would recommend to anyone. More

by METALMULSHIAMAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brand Glerup
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 10, 2024 -

Subaru of Utica responded

We're glad to know you had a great experience at Subaru of Utica! Our team always aims for hassle-free transactions. Thanks for recommending us, we appreciate it!

May 10, 2024

Hassle free experience. I only needed an oil change and tire rotation but the service was done professionally and in a timely manner. Joanne noticed that I am a veteran and More

by LJORDAN5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joanne Palmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Orbinati
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 10, 2024 -

Subaru of Utica responded

We're glad to know your visit for an oil change and tire rotation at Subaru of Utica was hassle-free. Thank you for acknowledging Joanne's attention to detail - she'll be pleased to see this!

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