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Subaru of Utica - Service Center

Utica, NY

4.7
442 Reviews
Call Service Center (315) 624-7774

442 Reviews of Subaru of Utica - Service Center

Sort by
June 15, 2024

I had a very good experience at the dealership. I was greeted and helped immediately. My car was taken in for service. Joanne explained what needed to be done. There is always lots of customers th More

by GSWIECKI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joanne Palmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Justinj Sturtevant
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Jun 17, 2024 -

Subaru of Utica responded

Thank you for sharing your positive experience with Subaru of Utica! We're glad to hear that Joanne and the team provided excellent service and made your visit comfortable. We appreciate your compliments on our clean facilities, too. If you need assistance in the future, our team is here for you. Until your next visit, we wish you safe travels on the road!

June 14, 2024

One of the reasons why we continue to deal with Subaru is the quality of the service and staff. More

by FWILCOX
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Vincent Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joanne Palmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tyler Basset
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lee Gold
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carlos Bello
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kenneth Anna
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matthew Dombrowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Green, Troy Chamberlain, Kasey Eakins
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Jun 14, 2024 -

Subaru of Utica responded

Thank you so much for the kind words. It makes our day! We hope to see you again in the future if we can be of assistance. Until then, safe travels!

June 11, 2024

I always enjoy working with Tyler! Everyone always does a fantastic job with my WRX. Love the customer service. More

by SPHALEY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Basset
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 12, 2024 -

Subaru of Utica responded

Sphaley, we're delighted to hear that Tyler and the Subaru of Utica team always provide fantastic service for your WRX. Thanks for sharing your positive experience!

June 11, 2024

Vince always takes great care of me and my Subeee. All of my experiences there have been positive More

by CHRISTAGAGNON5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vincent Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Orbinati
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Greene
Report | Print
Jun 12, 2024 -

Subaru of Utica responded

We will be sure to pass on your compliments to Vince. Drive safe and we hope you will come visit us again soon!

June 11, 2024

The staff at the service department were very helpful with battery problem I was having. They were able to fit in to their schedule and since it was a holiday weekend I was grateful to say the least. More

by KETMGB_2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Basset
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 11, 2024 -

Subaru of Utica responded

Thank you for sharing your experience! We're glad our Subaru of Utica service team could assist with your battery issue, especially during the holiday weekend. Safe travels ahead!

June 10, 2024

Transparent about work, giving customer informed options. Honored extended warranty on module. Customer kept informed. Thorough. More

by SCOTTADAMS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan Perkins, Justinj Sturtevant
Report | Print
Jun 11, 2024 -

Subaru of Utica responded

Thanks for the feedback! We're glad to hear you appreciated our transparency and thoroughness at Subaru of Utica. We aim to keep our customers well-informed throughout their service experience.

June 09, 2024

They explained when to do the needed work on my car Tyler was very helpful More

by WAYNE15694
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 10, 2024 -

Subaru of Utica responded

Reviews like this make our day, Wayne. Thank you for the kind words. We hope you will visit us again in the future should we be able to be of assistance.

June 07, 2024

The service dept. is very good. I love the video they provide with your vehicle, its very helpful. The people are all very nice and helpful. More

by BARBMGEORGE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vincent Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joanne Palmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Orbinati
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 07, 2024 -

Subaru of Utica responded

We're delighted to hear you enjoyed the service and video updates at Subaru of Utica. Thanks for sharing your positive experience with our team!

June 07, 2024

Friendly knowledgable staff. Office clean and comfortable, covered area to exit car. Pleased with the service . More

by SNOOPCHANCE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Basset
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 10, 2024 -

Subaru of Utica responded

Thanks for the great feedback! We're glad to hear you had a pleasant experience with our friendly and knowledgeable team at Subaru of Utica. We appreciate your support!

June 07, 2024

I am ALWAYS treated so well and my car is well taken care of as well More

by SUSANNEGIRVAN46
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Vincent Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 07, 2024 -

Subaru of Utica responded

Thank you for the glowing review, Susanne! We appreciate your loyalty and always look forward to seeing you. Safe travels until we meet again. :)

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