Subaru of Troy - Service Center

Smooth Experience Always a pleasant experience - timely service and expert maintenance - precise price quotes and never sticker shock after service - waiting area alwa Always a pleasant experience - timely service and expert maintenance - precise price quotes and never sticker shock after service - waiting area always clean - love coming here for service. More

Headlight replacement and routine maintenance Price for requested work was reviewed before work was done. Rich recommended other areas to check based on mileage and maintenance history. When wor Price for requested work was reviewed before work was done. Rich recommended other areas to check based on mileage and maintenance history. When work was going to take longer than I expected, shuttle service was arranged to take me home and picked up once work was done. I received a call to update me on progress. More

Good service. Timely Service,only took 1.1 Hr. for oil and tire rotation. Quick service paper work and friendly service. I'll be back for a super deal on leasing a Timely Service,only took 1.1 Hr. for oil and tire rotation. Quick service paper work and friendly service. I'll be back for a super deal on leasing a 2019 Forester in Nov. More

The Service Dept. was excellent! I didn't have a appt. and they work me in and my repair for the passenger widow mirror was fast and efficient. It was relaxing environment in the serv I didn't have a appt. and they work me in and my repair for the passenger widow mirror was fast and efficient. It was relaxing environment in the service lounge. More

Fast and a enjoyable experience Would recommend this dealership to everyone, they are outstanding. Brand new facility, love the new service waiting area, friendly and accommodating. Would recommend this dealership to everyone, they are outstanding. Brand new facility, love the new service waiting area, friendly and accommodating. The dealership just has a wonderful vibe to it. More

Waited over an Hour to get our car after service was done On 10/31/17 brought car in for oil change and inspection for 10 am appt. About 11:15 I noticed the car setting outside and after waiting 45 minutes On 10/31/17 brought car in for oil change and inspection for 10 am appt. About 11:15 I noticed the car setting outside and after waiting 45 minutes I went to the service desk to find out what was going on and was told they would be right with me which took another 15 minutes and by this time I was upset to say the least. The next day I tried to contact Carbone to find out the answer to my question that I had asked at the time of service. Emails resulted in no results so I chatted online and was told three different times someone or the Service Manager would get back to me. Today is 11/10/17 and no one has contacted me even though they have my email and phone info. More

Price match liars I called and asked if a set of car mats could be priced matched. I was told yes. Sent my boyfriend to pick them up, and it took the guy twenty minutes I called and asked if a set of car mats could be priced matched. I was told yes. Sent my boyfriend to pick them up, and it took the guy twenty minutes to come back out from doing his so called research. The mats 79.99, quality Subaru sells for 59.96. Charles says bc quality Subaru would charge shipping he had to include it in the price even though carbone Subaru of Troy has a pair in stock. Says he couldn't give it to him for that price. Well how come when I called quality Subaru I asked if I came to your store to pick these up would you charge me shipping? I was told no just 59.96 plus tax. Yesterday was my 1 year anniversary from buying a car through this joke of a place. I know now to just stay away, and never come back as well, don't tell me one thing and turn on what you actually said. More