Subaru of Troy - Service Center

xxxx ON EARTH / THEY WRECKED MY CAR! I went through xxxx with Carbone and their Manager, Kevin Hoagland, and old Service Manager, Rich Grubin, who repeatedly treated me like a garbage hum I went through xxxx with Carbone and their Manager, Kevin Hoagland, and old Service Manager, Rich Grubin, who repeatedly treated me like a garbage human, and offered no help (yet has tried to tell me that he’s been a champion for me). My car was in their shop 19 times in 19 months. Many of those times my car was there for days on end and sometimes over a week. I repeatedly asked for things to be fixed that never were. One of their mechanics pulled me aside and told me that I had been being gravely lied to and that there was a lot wrong with my car that was not being properly fixed. Let it be known that I wrote letters to Enessa Carbone, the big boss of Carbone, about my problems and she never responded. I also took this to the top of Carbone's mother company, Lithia Motors, and never received help there either. I have every record, every email, and every letter to prove their combined exhaustive gross negligence… I first started taking my Subaru WRX to Carbone after the first engine and turbo failure at 42K. They rebuilt the small block and it failed. They replaced the small block and it failed. That was just the beginning. (NOTE: there are many lawsuits occurring for 2012–2018 Subaru engine defects—I just received official word that I am included on one them that automatically extends my powertrain warranty to 100K). The only thing that kept me sane during the over 40 times I had to physically be in that shop was Franny McGivern, the former Service Rep, that treated me kindly, respectfully, and was a truly honest man. SOME of the “repairs” completed at their shop: * rebuild small block (connecting rod bearing, camshaft, etc.) * completely replace small block * oil pan/oil pump (metal contamination) * battery went bad after engine repairs after the car was returned to me * random intercooler inlet disconnected/clamp broken, towed back right after getting back for engine repair * front axle * cv boot * sway bar links * random check engine light on * ball bearings * bushings * hood prop rod * bad map sensor * bad o2 sensors * throw-out bearing * heat mode door * heat hose clamps * major idle problems (were sometimes through the roof 3k, and sometimes so low—would have to give gas to keep car running) * cleaned throttle body * dash lights on without key in ignition or lights turned on (1X) * windshield spray sprayed on its own (1X) * adjusted e-brake * intake hose/clamps left off, replaced * windshield 2xs (rocks) —now the dash squeaks * front breaks were replaced and they left the anti-rattle clips off and they squeaked for a year before the dealership finally agreed to look closely at them twice and finally found the clips missing * etc… TODAY my car has ~66K on it and I brought it to another Subaru dealer for a full look over and what they have found is beyond disturbing, yet I am not at all surprised: * Engine missing hardware * bolt sheered off in engine frame * turbo mount brackets missing * heat shield over turbo missing * clutch that was just taken out to repair another part and was working perfectly before Carbonne took it out, but has been acting up since they put it back in, now deemed bad * cowl fasteners missing * engine pitch stopper is not secure and hardware missing * front fender loose at mounting point * transmission missing hardware and incorrect fasteners • etc. NEEDLESS TO SAY, Carbone has been doing me wrong for a long time. I knew that. I now have physical proof. To my face, Kevin Hoagland told me that I was no longer allowed to take my car to Carbone, and then he proceeded to describe my car completely wrong—the wrong year, wrong diagnoses, wrong amount of miles, etc. and make claim to have done right by me. You better believe that I called him a liar and told him I would get justice and was loud enough to make sure every last person in Carbone heard me. I WAS NOT WRONG. I will not be taken advantage or lied to. I will rightly win this fight. And, hopefully, the mechanics that have been neglectful, harmful and dishonest about my car, and Kevin Hoagland, are fired. More

Dead battery under warrantee I was very pleased with the fact that Carbone Subaru replaced my dead battery which was under warrantee. They did it no questions asked. However I I was very pleased with the fact that Carbone Subaru replaced my dead battery which was under warrantee. They did it no questions asked. However I am dismayed that this is the third battery my 2017 Subaru Legacy has needed. The dealership ran a "diagnostic" on the car and found nothing wrong, but I have never needed batteries so frequently and fear that this may continue when the car is out of warrantee. I fear there is something wrong that has not yet been detected and it may be an ongoing problem. More

Rating the dealership Because I called the dealership to replace my rear wiper after my wife damaged the rear glass ,The dealership told me to come in and then when I got t Because I called the dealership to replace my rear wiper after my wife damaged the rear glass ,The dealership told me to come in and then when I got there they told me that they hadn't ordered the parts . Then after waiting for about 4hrs l easy sent home ! 4 days later the car was repaired. I am disturbed that it took that long for a simple repair job. More

Exemplary service experience I was greeted promptly, the diagnosed service was replacing a short block. The dealer provided a loaner car and kept me informed on the progress of th I was greeted promptly, the diagnosed service was replacing a short block. The dealer provided a loaner car and kept me informed on the progress of the work. The car worked well when I retrieved it and was immaculate. More

great customer service and quality of work The customer service manager and service reps were very cordial and knew exactly what work was required on my subaru.So time in the waiting room was The customer service manager and service reps were very cordial and knew exactly what work was required on my subaru.So time in the waiting room was short and enjoyed the coffee and tv while waiting for vehicle work to be completed.Looking forward to returning when next service interval comes up. More