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Subaru of Troy - Service Center

Troy, NY

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45 Reviews

45 Reviews of Subaru of Troy - Service Center

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December 18, 2018

Fast and simple Very helpful came in for just an oil change and was advised on safety concerns and potential issues down the road with the vehicle. Service was fast a More

by MasterCyax
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James new express advisor not on list
Dec 21, 2018 -

Subaru of Troy responded

Thanks, MasterCyax! We're glad we could help!

December 12, 2018

Jeff and Bob = Carbone Supermen! Purchased my Subaru Outback here, and the salesman, Jeff, went ABOVE & BEYOND in helping me to complete the paperwork and get me into my brand-new car More

by jessw81
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeffrey Meadows
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bob (?) in Service
Dec 21, 2018 -

Subaru of Troy responded

Thank you, jessw81! We're glad we could go above and beyond your expectations!

December 05, 2018

In and out in 30 min. Spoke with salesman at this time also. Absolutely love the drive in for service . Keeps things moving along, at least it appears that way, to the customer. Would recommend this to any serv More

by jan50
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeffrey Meadows
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike, in service.
Dec 21, 2018 -

Subaru of Troy responded

Thank you, Jan! We're glad everything was completed so quickly!

November 27, 2018

Prompt service I came in for warranty work and brakes. They were prompt in getting to my car and thorough in their communication. I felt they were honest with me ab More

by Trombonist
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob
Dec 21, 2018 -

Subaru of Troy responded

Thank you for your feedback! We're glad we could be of service!

November 20, 2018

Rating the dealership Because I called the dealership to replace my rear wiper after my wife damaged the rear glass ,The dealership told me to come in and then when I got t More

by Paparocker123
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Mark Rosebeck
November 05, 2018

Exemplary service experience I was greeted promptly, the diagnosed service was replacing a short block. The dealer provided a loaner car and kept me informed on the progress of th More

by Larry
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don’t remember names
October 20, 2018

great customer service and quality of work The customer service manager and service reps were very cordial and knew exactly what work was required on my subaru.So time in the waiting room was More

by Guilderland24
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Cadell
September 24, 2018

Scheduled Service + I was greeted immediately upon arrival, work order was written up and service was started promptly. I was kept apprised of what was found and how the More

by Subaru13
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Caddell, Richard Petri
September 11, 2018

Smooth Experience Always a pleasant experience - timely service and expert maintenance - precise price quotes and never sticker shock after service - waiting area alwa More

by jr
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeffrey Meadows
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sohail William
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nicholas Mucha
September 09, 2018

Headlight replacement and routine maintenance Price for requested work was reviewed before work was done. Rich recommended other areas to check based on mileage and maintenance history. When wor More

by William Gokey
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Richard Grugan
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