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47 Reviews of Subaru of Troy - Service Center
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February 15, 2019
Excellent, quick service without appoitment. Perfect and efficient service without appointment. This is my 4th New Subaru Outback I bought in this dealership. Service is efficient and not expensi Perfect and efficient service without appointment. This is my 4th New Subaru Outback I bought in this dealership. Service is efficient and not expensive. Express service offered now is excellent. No appointment needed. More
by sgrajny
Employees Worked With
Jason Nemet
January 04, 2019
Dead battery under warrantee I was very pleased with the fact that Carbone Subaru replaced my dead battery which was under warrantee. They did it no questions asked. However I I was very pleased with the fact that Carbone Subaru replaced my dead battery which was under warrantee. They did it no questions asked. However I am dismayed that this is the third battery my 2017 Subaru Legacy has needed. The dealership ran a "diagnostic" on the car and found nothing wrong, but I have never needed batteries so frequently and fear that this may continue when the car is out of warrantee. I fear there is something wrong that has not yet been detected and it may be an ongoing problem. More
by Sue
Employees Worked With
I don't remember names of employees--all were courteous and helpful.
December 18, 2018
Fast and simple Very helpful came in for just an oil change and was advised on safety concerns and potential issues down the road with the vehicle. Service was fast a Very helpful came in for just an oil change and was advised on safety concerns and potential issues down the road with the vehicle. Service was fast and simple. More
by MasterCyax
Employees Worked With
James new express advisor not on list
December 12, 2018
Jeff and Bob = Carbone Supermen! Purchased my Subaru Outback here, and the salesman, Jeff, went ABOVE & BEYOND in helping me to complete the paperwork and get me into my brand-new car Purchased my Subaru Outback here, and the salesman, Jeff, went ABOVE & BEYOND in helping me to complete the paperwork and get me into my brand-new car! Brought my car in for service the other day. Jeff was around so I touched base about trading my car in, to have a lower monthly payment. Again, Jeff was highly attentive and was super helpful (even squeezing me in between other customers) in gathering information. Bob (I think!) in Service was also super helpful and communicative. He offered suggestions and advice for breaking down a large ($700+) service payment down into more manageable chunks. I would highly recommend this dealership to others! More
by jessw81
December 05, 2018
In and out in 30 min. Spoke with salesman at this time also. Absolutely love the drive in for service . Keeps things moving along, at least it appears that way, to the customer. Would recommend this to any serv Absolutely love the drive in for service . Keeps things moving along, at least it appears that way, to the customer. Would recommend this to any service system. More
by jan50
November 27, 2018
Prompt service I came in for warranty work and brakes. They were prompt in getting to my car and thorough in their communication. I felt they were honest with me ab I came in for warranty work and brakes. They were prompt in getting to my car and thorough in their communication. I felt they were honest with me about what really needed to be done and were polite as well. I was able to drop off and pick up my car at my convenience, also. More
by Trombonist
Employees Worked With
Bob
November 20, 2018
Rating the dealership Because I called the dealership to replace my rear wiper after my wife damaged the rear glass ,The dealership told me to come in and then when I got t Because I called the dealership to replace my rear wiper after my wife damaged the rear glass ,The dealership told me to come in and then when I got there they told me that they hadn't ordered the parts . Then after waiting for about 4hrs l easy sent home ! 4 days later the car was repaired. I am disturbed that it took that long for a simple repair job. More
by Paparocker123
Employees Worked With
Mark Rosebeck
November 05, 2018
Exemplary service experience I was greeted promptly, the diagnosed service was replacing a short block. The dealer provided a loaner car and kept me informed on the progress of th I was greeted promptly, the diagnosed service was replacing a short block. The dealer provided a loaner car and kept me informed on the progress of the work. The car worked well when I retrieved it and was immaculate. More
by Larry
Employees Worked With
Don’t remember names
October 20, 2018
great customer service and quality of work The customer service manager and service reps were very cordial and knew exactly what work was required on my subaru.So time in the waiting room was The customer service manager and service reps were very cordial and knew exactly what work was required on my subaru.So time in the waiting room was short and enjoyed the coffee and tv while waiting for vehicle work to be completed.Looking forward to returning when next service interval comes up. More
by Guilderland24
Employees Worked With
Chris Cadell
September 24, 2018
Scheduled Service + I was greeted immediately upon arrival, work order was written up and service was started promptly. I was kept apprised of what was found and how the I was greeted immediately upon arrival, work order was written up and service was started promptly. I was kept apprised of what was found and how the problem would be addressed. I was treated respectfully and the staff was very friendly. I have dealt with this dealership previously and would recommend them to anyone looking for a great dealership. Thank you. More
by Subaru13
Employees Worked With
Chris Caddell, Richard Petri
