Back

Subaru of Troy - Service Center

Troy, NY

not yet
rated
45 Reviews

45 Reviews of Subaru of Troy - Service Center

Sort by
June 23, 2019

Prompt service I was having a recall for brake light switch repaired, and they thought it would be at least a half-hour wait, and maybe longer because of problems wi More

by Deborah90
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I thought it was a young man named Michael.
Jun 24, 2019 -

Subaru of Troy responded

Thank you for the kind words, Deborah! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!

June 03, 2019

Service experience Michael Rivers in service was very helpful and understanding in keeping cost at a amount I could financially afford. I originally made appointment to More

by Debbie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Rivers Jr.
Jun 05, 2019 -

Subaru of Troy responded

Thanks for highlighting some of our staff who helped make this such a great experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

May 04, 2019

Recall service Brought car in due to a recall. Service completed very quickly even though there was a long line of cars in front of me when I arrived. I did have More

by Forester owner
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kenny
May 06, 2019 -

Subaru of Troy responded

Hello there, we're glad to hear you enjoyed your visit! Please let us know if there is anything else we can do for you; we are more than happy to help!

May 04, 2019

Personnel where very attentative. There was a recall on my 2017 Subaru Outback which was taken care of along with my vehicle inspection and service. I expected to be there a couple of More

by Chico
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sohail William
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 06, 2019 -

Subaru of Troy responded

Hi there, we are very happy we could provide you with a positive experience! We sincerely value your business and look forward to your next visit!

April 19, 2019

Very accomodating and polite like going there pleasant convenient knowledgeable I will get my next car there everyone seems nice clean not annoying free coffee More

by Frearpark
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Paone
Apr 19, 2019 -

Subaru of Troy responded

We're glad to hear you found our staff was so knowledgeable and helpful! We sincerely thank you for the positive review, and look forward to seeing you again soon!

March 28, 2019

Quick, friendly and efficient service!! Express oil change service was great. We didn’t have an appointment but the work was completed in less than an hour. Friendly and professional. More

by Nan71
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Richard Grugan, Nicholas Mucha, Jason Nemet, Richard Petri
Mar 29, 2019 -

Subaru of Troy responded

Hi there, thank you so much for your positive comments about Carbone Subaru of Troy! We hope you have a stellar day!

March 27, 2019

Pam's review good service in record time!! Michael called me back when it was done to pick up. They are very friendly and explain everything to me. More

by Pam's subaru
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sohail William
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael Rivers
Mar 28, 2019 -

Subaru of Troy responded

Thank you for the great review, Pam! We hope to be of service to you again in the future. Best wishes, Carbone Subaru of Troy

March 22, 2019

xxxx ON EARTH / THEY WRECKED MY CAR! I went through xxxx with Carbone and their Manager, Kevin Hoagland, and old Service Manager, Rich Grubin, who repeatedly treated me like a garbage hum More

by ScrewedByCarbone
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Enessa Carbone, Richard Grugan, Kevin Hoagland
February 15, 2019

Excellent, quick service without appoitment. Perfect and efficient service without appointment. This is my 4th New Subaru Outback I bought in this dealership. Service is efficient and not expensi More

by sgrajny
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Nemet
Feb 15, 2019 -

Subaru of Troy responded

Hi there, we are very happy to have provided you with such a positive experience! Until the next time we meet, take care!

January 04, 2019

Dead battery under warrantee I was very pleased with the fact that Carbone Subaru replaced my dead battery which was under warrantee. They did it no questions asked. However I More

by Sue
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I don't remember names of employees--all were courteous and helpful.