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47 Reviews of Subaru of Troy - Service Center
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August 12, 2019
fast and friendly I have only done oil changes, tire rotations, recall radio item, plus one inspection. However the appointment process is easy. I get in and out in a I have only done oil changes, tire rotations, recall radio item, plus one inspection. However the appointment process is easy. I get in and out in a fast manner. The people there are nice and smiling. Always nice to say hi to Nora who sold me the car too. Thanks More
by Triguy1012
Employees Worked With
Don' t recall the servcice guy but nice younger man, Norah Frenyea
August 06, 2019
Regular Servicing It was fast and friendly! I had a 9 am appointment for an oil change and inspection. Even with adding a tire rotation, my car was done in a little ov It was fast and friendly! I had a 9 am appointment for an oil change and inspection. Even with adding a tire rotation, my car was done in a little over an hour! More
by Terry
Employees Worked With
Eric, John
June 23, 2019
Prompt service I was having a recall for brake light switch repaired, and they thought it would be at least a half-hour wait, and maybe longer because of problems wi I was having a recall for brake light switch repaired, and they thought it would be at least a half-hour wait, and maybe longer because of problems with the computer system. Within 15 minutes I was on my way. Very friendly service dept. More
by Deborah90
Employees Worked With
I thought it was a young man named Michael.
June 03, 2019
Service experience Michael Rivers in service was very helpful and understanding in keeping cost at a amount I could financially afford. I originally made appointment to Michael Rivers in service was very helpful and understanding in keeping cost at a amount I could financially afford. I originally made appointment to to have recall fixed,but noticed front tires had some odd wear on outside ,which led me to putting four new tires on car. Kudos to Michael Rivers!!!!!!!! More
by Debbie
Employees Worked With
Michael Rivers Jr.
May 04, 2019
Recall service Brought car in due to a recall. Service completed very quickly even though there was a long line of cars in front of me when I arrived. I did have Brought car in due to a recall. Service completed very quickly even though there was a long line of cars in front of me when I arrived. I did have an appointment. More
by Forester owner
Employees Worked With
Kenny
May 04, 2019
Personnel where very attentative. There was a recall on my 2017 Subaru Outback which was taken care of along with my vehicle inspection and service. I expected to be there a couple of There was a recall on my 2017 Subaru Outback which was taken care of along with my vehicle inspection and service. I expected to be there a couple of hours and it was less than that. I just like the way the personnel at Carbone treats their customers along with the explanation of all that was done to my car. I lease my vehicles and definitely will be leasing another next year with Carbone. More
by Chico
Employees Worked With
April 19, 2019
Very accomodating and polite like going there pleasant convenient knowledgeable I will get my next car there everyone seems nice clean not annoying free coffee and polite like going there pleasant convenient knowledgeable I will get my next car there everyone seems nice clean not annoying free coffee More
by Frearpark
Employees Worked With
Mark Paone
March 28, 2019
Quick, friendly and efficient service!! Express oil change service was great. We didn’t have an appointment but the work was completed in less than an hour. Friendly and professional. Express oil change service was great. We didn’t have an appointment but the work was completed in less than an hour. Friendly and professional. More
by Nan71
Employees Worked With
Richard Grugan, Nicholas Mucha, Jason Nemet, Richard Petri
March 27, 2019
Pam's review good service in record time!! Michael called me back when it was done to pick up. They are very friendly and explain everything to me. good service in record time!! Michael called me back when it was done to pick up. They are very friendly and explain everything to me. More
by Pam's subaru
March 22, 2019
xxxx ON EARTH / THEY WRECKED MY CAR! I went through xxxx with Carbone and their Manager, Kevin Hoagland, and old Service Manager, Rich Grubin, who repeatedly treated me like a garbage hum I went through xxxx with Carbone and their Manager, Kevin Hoagland, and old Service Manager, Rich Grubin, who repeatedly treated me like a garbage human, and offered no help (yet has tried to tell me that he’s been a champion for me). My car was in their shop 19 times in 19 months. Many of those times my car was there for days on end and sometimes over a week. I repeatedly asked for things to be fixed that never were. One of their mechanics pulled me aside and told me that I had been being gravely lied to and that there was a lot wrong with my car that was not being properly fixed. Let it be known that I wrote letters to Enessa Carbone, the big boss of Carbone, about my problems and she never responded. I also took this to the top of Carbone's mother company, Lithia Motors, and never received help there either. I have every record, every email, and every letter to prove their combined exhaustive gross negligence… I first started taking my Subaru WRX to Carbone after the first engine and turbo failure at 42K. They rebuilt the small block and it failed. They replaced the small block and it failed. That was just the beginning. (NOTE: there are many lawsuits occurring for 2012–2018 Subaru engine defects—I just received official word that I am included on one them that automatically extends my powertrain warranty to 100K). The only thing that kept me sane during the over 40 times I had to physically be in that shop was Franny McGivern, the former Service Rep, that treated me kindly, respectfully, and was a truly honest man. SOME of the “repairs” completed at their shop: * rebuild small block (connecting rod bearing, camshaft, etc.) * completely replace small block * oil pan/oil pump (metal contamination) * battery went bad after engine repairs after the car was returned to me * random intercooler inlet disconnected/clamp broken, towed back right after getting back for engine repair * front axle * cv boot * sway bar links * random check engine light on * ball bearings * bushings * hood prop rod * bad map sensor * bad o2 sensors * throw-out bearing * heat mode door * heat hose clamps * major idle problems (were sometimes through the roof 3k, and sometimes so low—would have to give gas to keep car running) * cleaned throttle body * dash lights on without key in ignition or lights turned on (1X) * windshield spray sprayed on its own (1X) * adjusted e-brake * intake hose/clamps left off, replaced * windshield 2xs (rocks) —now the dash squeaks * front breaks were replaced and they left the anti-rattle clips off and they squeaked for a year before the dealership finally agreed to look closely at them twice and finally found the clips missing * etc… TODAY my car has ~66K on it and I brought it to another Subaru dealer for a full look over and what they have found is beyond disturbing, yet I am not at all surprised: * Engine missing hardware * bolt sheered off in engine frame * turbo mount brackets missing * heat shield over turbo missing * clutch that was just taken out to repair another part and was working perfectly before Carbonne took it out, but has been acting up since they put it back in, now deemed bad * cowl fasteners missing * engine pitch stopper is not secure and hardware missing * front fender loose at mounting point * transmission missing hardware and incorrect fasteners • etc. NEEDLESS TO SAY, Carbone has been doing me wrong for a long time. I knew that. I now have physical proof. To my face, Kevin Hoagland told me that I was no longer allowed to take my car to Carbone, and then he proceeded to describe my car completely wrong—the wrong year, wrong diagnoses, wrong amount of miles, etc. and make claim to have done right by me. You better believe that I called him a liar and told him I would get justice and was loud enough to make sure every last person in Carbone heard me. I WAS NOT WRONG. I will not be taken advantage or lied to. I will rightly win this fight. And, hopefully, the mechanics that have been neglectful, harmful and dishonest about my car, and Kevin Hoagland, are fired. More
by ScrewedByCarbone
Employees Worked With
Enessa Carbone, Richard Grugan, Kevin Hoagland
