Subaru of Troy - Service Center

So, here’s an interesting story for those of you who are bored and like to read. 6 months ago I purchased a used truck from Carbone Subaru of Troy. Less than 48 hours of owning my truck it developed a nois bored and like to read. 6 months ago I purchased a used truck from Carbone Subaru of Troy. Less than 48 hours of owning my truck it developed a noise in the rear axle. I promptly returned the vehicle to the dealer for repair. Weeks go by as I’m being told “due to the virus we are short staffed so things are taking longer than expected” Understanding the gravity of Covid I patiently wait, weeks turn to months and zero communication from Carbone Subaru of Troy. I made continuous attempts to get updates. I tried numerous phone calls and an endless stream of emails with minimal result. 3 months later and at my wits end I became increasing less tolerant of the run around. I was finally contacted by the used car manager. I was given a laundry list of lame excuses as to why it has taken over 3 months. I come to learn they simply forgot, forgot? Seriously? They forgot ? Seems more like ignored . ya can’t make this stuff up. With the manager now involved, I’m promised fast results, not surprised, I had to wait another 2 weeks. I finally get my truck back nearly 4 months later. With the promise this will never happen again. 3 months pass and my truck throws a “check engine” light. I hook up my code reader and get 3 codes which I jot down. I contact the manager (on his personal cell number) as I was unable to reach their self proclaimed “award winning service” department. I finally get an appointment and make arrangements to drop my truck off, with the promise of a better experience. Boy oh boy was I wrong! Nearly a week later and several phone calls they still dint return my calls. Once again I reach out to the general manager. I am immediately contacted by a service manager who informs me the truck is now not throwing the codes and there is nothing they can do dispite the fact I had given them the codes. He stated they had driven the truck and no light came on. Fed up with the xxxxxxxx I tell him I’m coming for my truck. To my surprise when I pull into the lot there is my truck sitting exactly where I left it exactly how I parked it (purposely diagonal in the spot) They never test drove or even looked at it. I was furious! I walked in demanded my keys and drove off. In less than a half mile the light popped on! They never even bothered. Moral to the story, don’t ever go to Carbone Subaru of Troy unless you wish to be carBONED by a dealership that cares more for the bottom line than their customers. UPDATE: weeks later there has been ZERO attempts to fix this The lack of action says it all More

Customer Focused I only had a little time, but needed an oil change before I did some family Christmas travel. I was very pleased that the service rep. did what he cou I only had a little time, but needed an oil change before I did some family Christmas travel. I was very pleased that the service rep. did what he could to expedite matters. More

Service on 2016 Forester Friendly, knowledgeable service. Accurate diagnosis of problems, speedy resolution for all of them. When a necessary part wasn't immediately available Friendly, knowledgeable service. Accurate diagnosis of problems, speedy resolution for all of them. When a necessary part wasn't immediately available, was offered a free loaner car so I didn't have to wait. More

Dependable, Friendly and knowledgeable Eric T was absolutely amazing at explaining everything that was wrong with my car and what was needed to correct the problems. I will definitely be br Eric T was absolutely amazing at explaining everything that was wrong with my car and what was needed to correct the problems. I will definitely be bringing my outback to Carbonne Subaru for all my future needs. More

Unexpected work in a reasonable time So it was my first time taking my first car that i just purchased 3 weeks ago for service it wasn’t a normal oil change or anything my TPMS light was So it was my first time taking my first car that i just purchased 3 weeks ago for service it wasn’t a normal oil change or anything my TPMS light was on and wanted to get it checked out I pulled up they noticed a small nail in my front passenger tire and was able to fix it! As i was waiting they let me know that they noticed rust on my back breaks and said they would take care of them after waiting a pretty reasonable time i was on my way with No Charge! I’m so glad i decided to buy from Subaru there the best and can’t wait to come back. p.s the coffee is amazing! More

fast and friendly I have only done oil changes, tire rotations, recall radio item, plus one inspection. However the appointment process is easy. I get in and out in a I have only done oil changes, tire rotations, recall radio item, plus one inspection. However the appointment process is easy. I get in and out in a fast manner. The people there are nice and smiling. Always nice to say hi to Nora who sold me the car too. Thanks More