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48 Reviews of Subaru of Troy - Service Center
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June 24, 2025
I just could not give an "excellent" rating because there were new problems that have cropped up with the new management at Subaru of Troy. I brought my car in for a NYS inspection. I always wait for my car were new problems that have cropped up with the new management at Subaru of Troy. I brought my car in for a NYS inspection. I always wait for my car in the lounge area. First thing I noticed was the tv was on a repeating commercial and never changed while I was there. Previously, the tv was on cable and game shows or talk shows were playing. Second thing I noticed was a sales person trying to talk customers into getting them to have an appraisal done on their car while it was in for service. He explained that their car can be used for a trade in on another vehicle and the benefits of purchasing a newer car. It seemed like I was there for hours with no tv to look at. I asked the service advisor about the tv not being utilized and was told that the tv was just a nuisance according to management. I don't think I will be waiting for my car on the next service trip. I also don't want a salesperson trying to get an appraisal on my 2015 Subaru Crosstrek. Please change the lounge area back to the way it used to be with the TV ON TO CABLE and NO SALESPERSON ANNOYING CUSTOMERS! More
by Patti
Employees Worked With
Trevor Quinton
January 22, 2025
We are in for routine oil change and Saifar always makes a point to greet us and say hello. He remembers little details about our purchase. Really a great guy a point to greet us and say hello. He remembers little details about our purchase. Really a great guy More
by allyson beletti
Employees Worked With
December 18, 2024
Sales team was amazing besides the closer that tries to sell you all the warranty's that they never honor. Also service manager was irrational and unreasonable! sell you all the warranty's that they never honor. Also service manager was irrational and unreasonable! More
by raywillsey
Employees Worked With
Rudy
November 28, 2022
Always pleased here. When we bought our new Crosstrek we also purchased the lifetime oil/filter deal there. Obviously, we trust them explicitly with our vehicle. When we bought our new Crosstrek we also purchased the lifetime oil/filter deal there. Obviously, we trust them explicitly with our vehicle. More
by Bob
Employees Worked With
Don McClennon
August 29, 2022
Service is Slow, sloppy and expensive. This is my third service - each time only needing an oil change and tire rotation. I always arrive by 715am. Average wait time is 2 hours and 45 minu This is my third service - each time only needing an oil change and tire rotation. I always arrive by 715am. Average wait time is 2 hours and 45 minutes. Today’s bill was $159. Tire pressure was low and different on all 4 tires. Sales: twice we made same-day appointment to drive a new car on the before purchasing. Once arriving, it wasn’t there. No explanation, no apologies. In short, whether attempting to purchase or servicing the car you purchased from them, Carbone Subaru of Troy is the worst dealer I’ve ever experienced. More
by Srb1800
Employees Worked With
Don’t want to single anyone out
April 14, 2022
I was very pleased with the service I received. I was having an oil change and tire rotation and the service tech let me know that I needed new wiper blades which I knew so everything was taken ca I was having an oil change and tire rotation and the service tech let me know that I needed new wiper blades which I knew so everything was taken care of promptly. More
by prd948
Employees Worked With
I don't remember
April 04, 2022
It was a positive experience. Pulled in and they came right out and asked what I was there for. Told them oil change and tire rotation. Was in and out in less than an hour Pulled in and they came right out and asked what I was there for. Told them oil change and tire rotation. Was in and out in less than an hour More
by Jarhead1058
Employees Worked With
Lindsay Jones
