Subaru of Troy - Service Center

Always pleased here. When we bought our new Crosstrek we also purchased the lifetime oil/filter deal there. Obviously, we trust them explicitly with our vehicle. When we bought our new Crosstrek we also purchased the lifetime oil/filter deal there. Obviously, we trust them explicitly with our vehicle. More

Service is Slow, sloppy and expensive. This is my third service - each time only needing an oil change and tire rotation. I always arrive by 715am. Average wait time is 2 hours and 45 minu This is my third service - each time only needing an oil change and tire rotation. I always arrive by 715am. Average wait time is 2 hours and 45 minutes. Today’s bill was $159. Tire pressure was low and different on all 4 tires. Sales: twice we made same-day appointment to drive a new car on the before purchasing. Once arriving, it wasn’t there. No explanation, no apologies. In short, whether attempting to purchase or servicing the car you purchased from them, Carbone Subaru of Troy is the worst dealer I’ve ever experienced. More

Everyone was very professional and nice. The work done was explained and if I had any questions that was nice to hear. The work done was explained and if I had any questions that was nice to hear. More

Service was excellent, no issues with anything or anyone will be back for all require items will be back for all require items More

Friendly, helpful service advisor, clean and comfortable facility.Can't think of any more tosay facility.Can't think of any more tosay More

I was very pleased with the service I received. I was having an oil change and tire rotation and the service tech let me know that I needed new wiper blades which I knew so everything was taken ca I was having an oil change and tire rotation and the service tech let me know that I needed new wiper blades which I knew so everything was taken care of promptly. More

It was a positive experience. Pulled in and they came right out and asked what I was there for. Told them oil change and tire rotation. Was in and out in less than an hour Pulled in and they came right out and asked what I was there for. Told them oil change and tire rotation. Was in and out in less than an hour More

While I always went to them for all our new car services Their service prices are very high. We had an oil and filter change done for $70 in November and then it was over $100 in December. When I asked why Their service prices are very high. We had an oil and filter change done for $70 in November and then it was over $100 in December. When I asked why the 40% increase they said it was because that’s what the surrounding service centers were charging. I would think they would base it on actual cost with a standard markup, not on a price fixing scheme. We won’t be back for basic services. More

I went in for a prepaid service. Service guy came out with dirty air filters. I’m used to this scam and I let that go. In the next 2 minutes he also rattled off two other items. He never quoted a price a with dirty air filters. I’m used to this scam and I let that go. In the next 2 minutes he also rattled off two other items. He never quoted a price and when checking out I was handed a $464 bill. Took it to service manager who took one off. I will only do prepaid service. I’ve lost confidence in the service department and dealership and I wouldn’t recommend it. More