Subaru of Troy

"Great people,excellent experience !!' We recently purchased a Forester Sport and enjoy it very much. Joe Keator helped us throughout the process and was very accommodating, as well as in We recently purchased a Forester Sport and enjoy it very much. Joe Keator helped us throughout the process and was very accommodating, as well as informative. Everyone involved was so helpful and friendly. We had an excellent experience at Carbone Subaru ! More

New car purchase Everything was taken care of at the dealership including the Motor Vehicle registration documents. Everyone very helpful and nice! Vehicle was ready t Everything was taken care of at the dealership including the Motor Vehicle registration documents. Everyone very helpful and nice! Vehicle was ready to pickup when promised. More

Awesome Excellent Service. Very happy All of our questions were answered quickly and effectively. they worked hard to get us the payments we needed and the car that would fit our large fa All of our questions were answered quickly and effectively. they worked hard to get us the payments we needed and the car that would fit our large family. we are not made to sit for hours waiting and waiting. Joe and mark worked hard-and-fast to make our family dream car happen. we would 100% recommend both the dealership and staff we worked with to others. More

Sohail Salesman is A+++ We met Sohail when we visited the lot to look at cars. Sohail wasn’t pushy but also made it known he was willing to help. We test drove a car and came We met Sohail when we visited the lot to look at cars. Sohail wasn’t pushy but also made it known he was willing to help. We test drove a car and came back a week later to purchase after exploring other dealerships. The customer service level that Sohail provides is a main reason we kept working with him. He gave us attention before the sale, after leaving his lot he followed up, and during the sale process he was very attentive to every detail. After the sale he reviewed the Manuals briefly with us and even took us out to the vehicle to show us the features first hand. After the sale while gassing the vehicle and the sale was over, he tooo his time again to review settings in the car and add sure we had no questions before leaving. He welcomed us to email or call with any questions no matter what they were. After getting home, and driving the car for a few days we emailed and called Sohail. He gives special attention to every need we have so far. Service after the sale still keeps our buying experience pleasant. We purchased a 2019 Ascent. More

Return Customer Joe was a pleasure to work with the first and the second time I worked with him. His communication with his customers is truly exceptional, and his 20 Joe was a pleasure to work with the first and the second time I worked with him. His communication with his customers is truly exceptional, and his 20 yr history with Subaru is evidenced in his product knowledge. I wouldn’t hesitate to contact him again when looking for my next vehicle. More

Prompt service I was having a recall for brake light switch repaired, and they thought it would be at least a half-hour wait, and maybe longer because of problems wi I was having a recall for brake light switch repaired, and they thought it would be at least a half-hour wait, and maybe longer because of problems with the computer system. Within 15 minutes I was on my way. Very friendly service dept. More

Service experience Michael Rivers in service was very helpful and understanding in keeping cost at a amount I could financially afford. I originally made appointment to Michael Rivers in service was very helpful and understanding in keeping cost at a amount I could financially afford. I originally made appointment to to have recall fixed,but noticed front tires had some odd wear on outside ,which led me to putting four new tires on car. Kudos to Michael Rivers!!!!!!!! More

Trade in of present car Joe Keator's attention to every detail is very much appreciated. All questions were answered promptly and all aspects of the sale were quickly accomp Joe Keator's attention to every detail is very much appreciated. All questions were answered promptly and all aspects of the sale were quickly accomplished with no drama. The whole experience was easy, friendly, and efficient. Thank you to all involved with the sale at Carbone. More

finance experience could be better Allison was great, but when it came time to sign finance papers, options for service contracts/warrantees were not explained thoroughly and i felt rus Allison was great, but when it came time to sign finance papers, options for service contracts/warrantees were not explained thoroughly and i felt rushed. I wish i had been given that info ahead of time to read over and make a more educated decision. Consequently i declined coverage since it wasn’t completely clear to me what it included, the cost, etc. More

Informed and personal service This was my first visit to Carbonne Subaru dealership. Jake, my sales agent was extremely courteous, informed and professional. I went back with more This was my first visit to Carbonne Subaru dealership. Jake, my sales agent was extremely courteous, informed and professional. I went back with more questions and each time I was able to test drive car(s) to hone down my choice to the driving features, color and interior. He even personally went to Syracuse to pick up the car. All my questions were answered and Jake never pressured me into a decision. When I drove off with my car I felt I bought the car I wanted and not what someone talked me into. I appreciated that respect! More