Subaru of Troy

I just recently purchased a used car at your dealership. You should know that I have purchased many vehicles in my lifetime, but I have "NEVER" had such a positive experience before! I was so very lucky t You should know that I have purchased many vehicles in my lifetime, but I have "NEVER" had such a positive experience before! I was so very lucky to have had a salesman who helped and guided me through the process. He was kind, caring and easy to talk to. No high pressure sales techniques and he handled the whole process without any problems. His name is Jimmer Kisselburgh. Most people feel that car shopping is like having a root canal, but with employees like Jimmer it is so easy and painless. If I ever need another car, I will go to Carbone...because of my experience with Jimmer. More

xxxxxxx sales manager.. Do not buy a used car with over 100,000 miles from them.. paid $7000 for a car with 161000 miles on it and when I went to sign the paperwork they raised the sale price to $8000 and 100,000 miles from them.. paid $7000 for a car with 161000 miles on it and when I went to sign the paperwork they raised the sale price to $8000 and hoped I wouldn't notice. Before I purchased their mechanics looked it over "meticulously" only to need both rear hub assemblies replaced after getting up to highway speed. There was a squeal coming from the front right which they said was a "rust build up on the rotor, do some heavy braking and it will go away" the squeal went away when my pad was completely gone and destroyed my rotor. Front right tire consistently loses air pressure and all 4 tires are now nearly bald after only 1000 miles. Both front control arm bushings are shot and will need to be replaced as well. And since the car was over 100,000 miles there is no lemon law therefor they won't cover any of it. I was planning to buy a brand new wrx next year, but I will never purchase a vehicle from them again and neither will anyone that I know. More

I went in for a prepaid service. Service guy came out with dirty air filters. I’m used to this scam and I let that go. In the next 2 minutes he also rattled off two other items. He never quoted a price a with dirty air filters. I’m used to this scam and I let that go. In the next 2 minutes he also rattled off two other items. He never quoted a price and when checking out I was handed a $464 bill. Took it to service manager who took one off. I will only do prepaid service. I’ve lost confidence in the service department and dealership and I wouldn’t recommend it. More

I was very happy with the service. No need to say more.. :) I was very happy with the service. No need to say more.. :) Bye... :) :) I was very happy with the service. No need to say more.. :) Bye... :) More

Nora was amazing to work with! She helped me get into the exact car I wanted! She was kind and helpful and took care of everything. exact car I wanted! She was kind and helpful and took care of everything. More

More of the same old used car tactics. Advertised a car online for sale. Within minutes of the listing, I called and said I wanted to buy it. Offered to pay full price in full over the phone. They stru online for sale. Within minutes of the listing, I called and said I wanted to buy it. Offered to pay full price in full over the phone. They strung me on for two days lying and telling me that everything was fine..."the manager will get back to me". The "manager" calls and tells me that "there was a pending sale on that vehicle, and it has gone through, but we have other used cars available."... Bait and switch. The worst of the worst. More

Wonderful experience. Salesman Doc was fabulous. Financing was a breeze and quick! Drove home in my dream Crosstrek! They took care of everything for me and I couldn’t be happier. Highly recommend. Financing was a breeze and quick! Drove home in my dream Crosstrek! They took care of everything for me and I couldn’t be happier. Highly recommend. More

everything was absolutely excellent, the employees are so friendly and eager to help. Will never go to a different Subaru dealer again! Thank you Carbone Subaru you guys are absolutely the best! friendly and eager to help. Will never go to a different Subaru dealer again! Thank you Carbone Subaru you guys are absolutely the best! More

Great customer service, Sohail William was very professional and efficient as quickly as possible would definitely recommend to my friends and family I am very pleased with my visit recently professional and efficient as quickly as possible would definitely recommend to my friends and family I am very pleased with my visit recently More

Great dealership to work with. Quick and easy transaction and better price than other dealerships in the area. Highly recommend. Check with Norah Frenyea, great salesperson. and better price than other dealerships in the area. Highly recommend. Check with Norah Frenyea, great salesperson. More