Subaru of Troy

Rating the dealership Because I called the dealership to replace my rear wiper after my wife damaged the rear glass ,The dealership told me to come in and then when I got t Because I called the dealership to replace my rear wiper after my wife damaged the rear glass ,The dealership told me to come in and then when I got there they told me that they hadn't ordered the parts . Then after waiting for about 4hrs l easy sent home ! 4 days later the car was repaired. I am disturbed that it took that long for a simple repair job. More

Exemplary service experience I was greeted promptly, the diagnosed service was replacing a short block. The dealer provided a loaner car and kept me informed on the progress of th I was greeted promptly, the diagnosed service was replacing a short block. The dealer provided a loaner car and kept me informed on the progress of the work. The car worked well when I retrieved it and was immaculate. More

great customer service and quality of work The customer service manager and service reps were very cordial and knew exactly what work was required on my subaru.So time in the waiting room was The customer service manager and service reps were very cordial and knew exactly what work was required on my subaru.So time in the waiting room was short and enjoyed the coffee and tv while waiting for vehicle work to be completed.Looking forward to returning when next service interval comes up. More

Purchasing certified used car made easy No pressure from sales rep, showed me several cars, explained features, mileage and service history to make informative choice with trade in. Profess No pressure from sales rep, showed me several cars, explained features, mileage and service history to make informative choice with trade in. Professional salesman showed empathy in what I wanted out of a certified used car, best value for my dollar. More

Scheduled Service + I was greeted immediately upon arrival, work order was written up and service was started promptly. I was kept apprised of what was found and how the I was greeted immediately upon arrival, work order was written up and service was started promptly. I was kept apprised of what was found and how the problem would be addressed. I was treated respectfully and the staff was very friendly. I have dealt with this dealership previously and would recommend them to anyone looking for a great dealership. Thank you. More

Great buying experience I was looking for a 2019 Impreza premium sedan in gray. Jeff along with the swap manager worked diligently to find the exact car I wanted. On top of t I was looking for a 2019 Impreza premium sedan in gray. Jeff along with the swap manager worked diligently to find the exact car I wanted. On top of that I was given a great price for it along with my trade. Then Mark in finance was very thorough in explaining the paperwork. Thank you to all! If you want a great buying experience just ask for Jeff. More

Lease 2019 Crosstrek - for a rush deal that I needed to make ASAP, they treated me awesome ... even when I was a bit stressed and curt!! 2019 Crosstrek - for a rush deal that I needed to make ASAP, they treated me awesome ... even when I was a bit stressed and curt!! More

Better price. Got a better deal on the Subaru I wanted. Just wish it was closer to home. 45 minute drive. They were almost three thousand dollars cheaper than the o Got a better deal on the Subaru I wanted. Just wish it was closer to home. 45 minute drive. They were almost three thousand dollars cheaper than the other two I tried to buy from. Service is way better than New Country of Saratoga. What else can I say. I love my Subaru. More

Smooth Experience Always a pleasant experience - timely service and expert maintenance - precise price quotes and never sticker shock after service - waiting area alwa Always a pleasant experience - timely service and expert maintenance - precise price quotes and never sticker shock after service - waiting area always clean - love coming here for service. More