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Subaru of Troy
Troy, NY
176 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 176 reviews
April 12, 2019
Expedite, efficient, helpful Had a great experience buying my certified Forester from Carbone of Troy. John Julian was excellent, as well as all the other people who helped me wit Had a great experience buying my certified Forester from Carbone of Troy. John Julian was excellent, as well as all the other people who helped me with all the transaction. From the lady in the front desk to the financial department. John even gave me a ride to the airport to return my rental car. All in all, great people, the car runs well and the price was fair for the market. More
by Joaquin
Employees Worked With
John Julian, Allison Rammen
April 11, 2019
Bill McGee Bill took the time to answered all my questions and explain things to me. Bill was great and I would recommend him to my relatives and friends Bill took the time to answered all my questions and explain things to me. Bill was great and I would recommend him to my relatives and friends More
by ryan123
Employees Worked With
Mark Paone
March 31, 2019
Norah Frenyea, most excellent sales consultant!!! Everyone buying a Subaru should have Norah as their sales consultant. She is kind, patience, knowledgeable, and have the greatest customer service ski Everyone buying a Subaru should have Norah as their sales consultant. She is kind, patience, knowledgeable, and have the greatest customer service skills. Words can not describe how appreciative I am to have met Norah when I desperately needed a new car. She is truly an exceptional sales consultant. Norah Rocks!!!!!!! Thank you Norah, I will send every one I know who wants to buy a car to Carbon Subaru to look for you. You are the best!!!!!! More
by Caroline
Employees Worked With
Norah Frenyea, Mark Paone
March 28, 2019
Quick, friendly and efficient service!! Express oil change service was great. We didn’t have an appointment but the work was completed in less than an hour. Friendly and professional. Express oil change service was great. We didn’t have an appointment but the work was completed in less than an hour. Friendly and professional. More
by Nan71
Employees Worked With
Richard Grugan, Nicholas Mucha, Jason Nemet, Richard Petri
March 27, 2019
Pam's review good service in record time!! Michael called me back when it was done to pick up. They are very friendly and explain everything to me. good service in record time!! Michael called me back when it was done to pick up. They are very friendly and explain everything to me. More
by Pam's subaru
March 23, 2019
Awesome Customer service Everyone was very helpful every step of the way. Joey was great to work with. Made trading in and buying my new car seamless. Would recommend to anyon Everyone was very helpful every step of the way. Joey was great to work with. Made trading in and buying my new car seamless. Would recommend to anyone! More
by Abergin
Employees Worked With
J Keator, Mark Paone
March 22, 2019
xxxx ON EARTH / THEY WRECKED MY CAR! I went through xxxx with Carbone and their Manager, Kevin Hoagland, and old Service Manager, Rich Grubin, who repeatedly treated me like a garbage hum I went through xxxx with Carbone and their Manager, Kevin Hoagland, and old Service Manager, Rich Grubin, who repeatedly treated me like a garbage human, and offered no help (yet has tried to tell me that he’s been a champion for me). My car was in their shop 19 times in 19 months. Many of those times my car was there for days on end and sometimes over a week. I repeatedly asked for things to be fixed that never were. One of their mechanics pulled me aside and told me that I had been being gravely lied to and that there was a lot wrong with my car that was not being properly fixed. Let it be known that I wrote letters to Enessa Carbone, the big boss of Carbone, about my problems and she never responded. I also took this to the top of Carbone's mother company, Lithia Motors, and never received help there either. I have every record, every email, and every letter to prove their combined exhaustive gross negligence… I first started taking my Subaru WRX to Carbone after the first engine and turbo failure at 42K. They rebuilt the small block and it failed. They replaced the small block and it failed. That was just the beginning. (NOTE: there are many lawsuits occurring for 2012–2018 Subaru engine defects—I just received official word that I am included on one them that automatically extends my powertrain warranty to 100K). The only thing that kept me sane during the over 40 times I had to physically be in that shop was Franny McGivern, the former Service Rep, that treated me kindly, respectfully, and was a truly honest man. SOME of the “repairs” completed at their shop: * rebuild small block (connecting rod bearing, camshaft, etc.) * completely replace small block * oil pan/oil pump (metal contamination) * battery went bad after engine repairs after the car was returned to me * random intercooler inlet disconnected/clamp broken, towed back right after getting back for engine repair * front axle * cv boot * sway bar links * random check engine light on * ball bearings * bushings * hood prop rod * bad map sensor * bad o2 sensors * throw-out bearing * heat mode door * heat hose clamps * major idle problems (were sometimes through the roof 3k, and sometimes so low—would have to give gas to keep car running) * cleaned throttle body * dash lights on without key in ignition or lights turned on (1X) * windshield spray sprayed on its own (1X) * adjusted e-brake * intake hose/clamps left off, replaced * windshield 2xs (rocks) —now the dash squeaks * front breaks were replaced and they left the anti-rattle clips off and they squeaked for a year before the dealership finally agreed to look closely at them twice and finally found the clips missing * etc… TODAY my car has ~66K on it and I brought it to another Subaru dealer for a full look over and what they have found is beyond disturbing, yet I am not at all surprised: * Engine missing hardware * bolt sheered off in engine frame * turbo mount brackets missing * heat shield over turbo missing * clutch that was just taken out to repair another part and was working perfectly before Carbonne took it out, but has been acting up since they put it back in, now deemed bad * cowl fasteners missing * engine pitch stopper is not secure and hardware missing * front fender loose at mounting point * transmission missing hardware and incorrect fasteners • etc. NEEDLESS TO SAY, Carbone has been doing me wrong for a long time. I knew that. I now have physical proof. To my face, Kevin Hoagland told me that I was no longer allowed to take my car to Carbone, and then he proceeded to describe my car completely wrong—the wrong year, wrong diagnoses, wrong amount of miles, etc. and make claim to have done right by me. You better believe that I called him a liar and told him I would get justice and was loud enough to make sure every last person in Carbone heard me. I WAS NOT WRONG. I will not be taken advantage or lied to. I will rightly win this fight. And, hopefully, the mechanics that have been neglectful, harmful and dishonest about my car, and Kevin Hoagland, are fired. More
by ScrewedByCarbone
Employees Worked With
Enessa Carbone, Richard Grugan, Kevin Hoagland
March 20, 2019
Norah and mark again exceedeexpectations This Was the 4th Subaru that I have purchased from Carbone. I will be purchasing our 5th one next month because of the way Norah and Mark have treated This Was the 4th Subaru that I have purchased from Carbone. I will be purchasing our 5th one next month because of the way Norah and Mark have treated us. More
by Dudleydo123
Employees Worked With
Norah Frenyea, Mark Paone
March 11, 2019
Buy your next Subaru from Joe Keator Purchased my first new car from Joe, and everything went smooth and was a good overall buying experience. Would definitely recommend to go see Joe at Purchased my first new car from Joe, and everything went smooth and was a good overall buying experience. Would definitely recommend to go see Joe at Carbone for your next Subaru. More
by Wrx19
Employees Worked With
J Keator
March 09, 2019
Great Team across the board!!! This was the second Outback we purchased from Carbone Subaru and our sales rep, Alison Raymond was easy to work with and very knowledgeable. She was a This was the second Outback we purchased from Carbone Subaru and our sales rep, Alison Raymond was easy to work with and very knowledgeable. She was able to describe the different upgrades from our old Outback to the new 2019 without looking them up. We also had a great experience in the service dept with our old Outback working with Marc Service Manager, Eric Service Adiser and Andy Tech. Special thanks to Chris from the detail shop, the car was so clean I didn't want to drive it home. This was all made possible by the GM, Kevin Hoagland. More
by Carcritic
Employees Worked With
John Sieper, Kevin Hoagland, Mark Paone, Allison Raymond
