Subaru of Troy

The worst experience in buying a truck that was traded at Subaru of Troy. Issues arose before the test drive with repairs that needed to be done such a faulty tire sensor and engine surge failure which was r Subaru of Troy. Issues arose before the test drive with repairs that needed to be done such a faulty tire sensor and engine surge failure which was repaired later. Clerical errors with the processing of the insurance charge and I had to request it 3 times for modification under Subaru's direction. After making a deposit to purchase the truck at the agreed price, the internet sale site continued to advertise the price $502.00 lower. I was told it was a mistake and if I broke the deal my deposit was at default. I asked if I could get some free oil changes and was told point blankly "We don't give out free oil changes". The buyer vehicle order at the closing was inflated 440 dollars more and this was not communicated to me; plus this was an error of the sales tax. Their adjustment was played as a new deal for me when in fact the price was the original price. After settling on the finance, my calls were ghosted along with emails sent. In trying to resolve a warranty issue, service appointment requests were difficult to obtain. The needed repair involved leaking oil hoses and should have been noticed at their initial check in. I was told I would get a full tank of gas, and this was not done. The truck I appreciate it but the service and respect were very lacking. I never want to deal with Subaru of Troy again. More

I just purchased a second time from Subaru of TROY. We were so pleased with our experience for a second time. We felt so comfortable working with Nate. There was no pressure and all questions were ans We were so pleased with our experience for a second time. We felt so comfortable working with Nate. There was no pressure and all questions were answered. Buying a car is not my favorite thing to do because I don’t like to feel pressured. I felt relaxed during my conversation, needed time to think, called back the next day and am so happy I again bought from this dealership. More

My wife and I were not sure what we wanted. Nate was helpful in going through the features that we were interested in and which car had those features. When we decided what we wanted Nate went Nate was helpful in going through the features that we were interested in and which car had those features. When we decided what we wanted Nate went to work and got the exact car we were looking for. Nate made the whole process very easy from start to finish. We also appreciated the help from the Sales Manager, Cullan Hanna and the Finance Manager, Mark Paone. Great place and great people to buy a car from. More

I have never dealt with such sales incompetence I was promised several things and not delivered Sold me on starlink doesn’t come with model, used lower insurance as reason to get Tried to tell me promised several things and not delivered Sold me on starlink doesn’t come with model, used lower insurance as reason to get Tried to tell me xm radio was included until corrected by sales manager States selling vehicle that was on lot the longest but it had a couple of extras …. No extras Very disappointed More

Just closed on a lease for a 2024 Subaru Crosstrek at Subaru of Troy. Brandon David was my salesperson. He was amazing, very helpful and patient. I really like the Subaru brand so when I need a new vehic Subaru of Troy. Brandon David was my salesperson. He was amazing, very helpful and patient. I really like the Subaru brand so when I need a new vehicle I plan to return to Subaru of Troy to get it- hopefully with Brandon! More

We were looking for a used car and our sales consultant, Jimmer, put a lot of effort into showing us vehicles, giving all the information we needed, letting us take a test drive and not putting pressure on Jimmer, put a lot of effort into showing us vehicles, giving all the information we needed, letting us take a test drive and not putting pressure on us for a sale. Rudy the financial consultant was friendly as well and just gave us financial options and extended warranty information in such a way that it just seemed as a courtesy. The next day when we drove the car onto the highway for a short distance, it started to vibrate in the rear. When we drove it back in, they were very apologetic and kept it overnight to fix the issue. The mechanic even drove it home that evening to make sure it was fixed. We understand that things can happen, but they definitely took care of us and were very courteous. All sales people in the dealership were very friendly. . We would definitely recommend buying your next car here. We intend to do that! More

I had a list of vehicles that I was interested in. I was amazed when the salesman when and got each vehicle and drove it to me for me to look at and/or test drive. I was amazed when the salesman when and got each vehicle and drove it to me for me to look at and/or test drive. More

I wish I could give Subaru of Troy zero stars. I have bought 10 cars in my lifetime, and this was by far the worst experience ever. If you want to buy from a stereotypical used car salesperson, I have bought 10 cars in my lifetime, and this was by far the worst experience ever. If you want to buy from a stereotypical used car salesperson, have a go with these folks. Told us they would “work with us” on pricing of a car, then gave us a whopping $200 off. We were trying to negotiate $1000 off a used car with an accident record. After days of discussion and test drives, we were offered $200 off the vehicle price and was told it was market priced right and that was the absolute best they could do. Needless to say, we promptly went to another dealership and bought a car for $2000 less and 1/3 the mileage. To make matters even worse, they dropped the ADVERTISED price of that car by $700, THE VERY NEXT DAY!!! The same car they said they couldn’t give more than $200 off. They are everything that makes a car purchase experience awful. They give all salespeople in every industry a bad name. More

The offer of trade in value was insulting I have purchased vehicles from this dealer before but will not be back again. Shame on Carbone of troy purchased vehicles from this dealer before but will not be back again. Shame on Carbone of troy More