Subaru of Sterling - Service Center

I have always had good service at Stohlman. I bought my Subaru Legacy there in 2016 and have had it serviced there ever since. Friday night I took my 2 grandsons out to dinner and we stopped to gas. Afte Subaru Legacy there in 2016 and have had it serviced there ever since. Friday night I took my 2 grandsons out to dinner and we stopped to gas. After the fillip the car wouldn’t start completely dead! I called AAA and they said 150 wait. My son came and jumpstarted the car - it started right up so I drove it home. Next morning it started fine so I brought it to Sterling. A very pleasant woman named Kaylee Anderson waited on me and brought me the results of the test. The battery failed so I had to get a new one. I was a bit surprised bc the battery was 3 years old but she explained that I made a short drive, stopped for an hour, made another short drive, then stopped again. The battery didn’t have time to recharge and it was very cold. My advisor was Kaylee Anderson and she was very helpful and kept me informed promptly what was happening. I was very satisfied with the service. The waiting room is pleasant and the wait not long. I have one suggestion though. not for me but for Kaylee and her workers. She is outside behind a podium to give “express service” but it is quite cold now and she and her colleagues can be just as efficient if they are located inside the door. There are stations there where we used to go until a few months ago. Perhaps the being outside is because of Covid and if so I guess that’s good. But if not I think they should be inside where it’s more comfortable. Sorry to be so long. I like your dealership and the people who work there. More

Stohlman sterling Over charged on parts and refused to price match from the other stohlman Subaru. Do not recommend price match from the other stohlman Subaru. Do not recommend More

After the service was completed and my vehicle was parked in the pickup spot , I waited more than 30 minutes and no one came looking for me. Finally I walked to the service desk and had to wait another 10 mi in the pickup spot , I waited more than 30 minutes and no one came looking for me. Finally I walked to the service desk and had to wait another 10 minutes. Upon arrival each time I take my car in for service, the service advisors use high pressure sale tactics for you to allow additional services. I will probably start using another auto shop since my vehicle is out of warranty. More

Continued great service! Kelly really does a great job caring for her customers. I have a 2008 Outback, so service is a reality. They do a good job to keep me informed, impressed and willing to rely on th caring for her customers. I have a 2008 Outback, so service is a reality. They do a good job to keep me informed, impressed and willing to rely on them for sound service recommendations and suggestions. More

From the purchasing experience and continuing through two years maintenance checks, Stohlman has been impressive! Expectations are always met with exceptional facilities and customer service. years maintenance checks, Stohlman has been impressive! Expectations are always met with exceptional facilities and customer service. More

I recommend Stohlman Subaru of Sterling for sales and service without reservation. We have purchased two Subaru Foresters there and continue to have both cars serviced there as well. service without reservation. We have purchased two Subaru Foresters there and continue to have both cars serviced there as well. More

Excellent service and customer care. Very personable service advisor and extremely customer oriented with a no pressure sales team. service advisor and extremely customer oriented with a no pressure sales team. More

Daniel Eisenberg is an exceptional person, not only as a Service Consultant--very friendly, honest. professional and reliable. It made all my service visits to Stohlman Subaru of Sterling tremendously succe Service Consultant--very friendly, honest. professional and reliable. It made all my service visits to Stohlman Subaru of Sterling tremendously successful. Thanks so much Daniel for always being there for us and God bless!!! More

Excellent service since a very smooth purchase nearly two years ago. Both the sales experience and subsequent routine service for my Impreza have been impressive! years ago. Both the sales experience and subsequent routine service for my Impreza have been impressive! More

I was told at a 18k service that there was a recall on the fuel pump. I was told the part had to be ordered. I went into waiting area for the service and for what seemed to be longer than expected. I went the fuel pump. I was told the part had to be ordered. I went into waiting area for the service and for what seemed to be longer than expected. I went up to service desk to see what was taking so long and then was told the part was available and it was installed. Why didn’t anyone come into the service area to tell me this? My car stunk like gas when I got it back. There were black finger prints inside my door on the leather. I always get my car back dirty. After a major service I read where they are supposed to wash your car for free. A wash would have helped the gas smell. I’m changing dealerships. I like the waiting area. Next time I’m going to the one closer to my house. More