Subaru of Sterling - Service Center

After reading all the great reviews on Stohlman Subaru of Herndon, I was happy to find a dealership so well rated that was close. We relocated to the area very recently (almost a month now) so this was my fi Herndon, I was happy to find a dealership so well rated that was close. We relocated to the area very recently (almost a month now) so this was my first and last experience with them. I brought my 2006 Subaru Tribeca in for an RDF light blinking on and off and after doing some research I was pretty sure the ground had come loose or rusted. Therefore, when I was told I needed a new wiring harness for it but the senor was still good I gave them the ok to do the work but told them I wanted the bad harness back. After a few minutes went by, the service manager came back to tell me the harness was ok and they just needed to replace the ground and it would be $183. This triggered another warning light in my head. I thought it was high so I called another dealer and was given a quote of $120 for the same job. For the convenience, I had them also do the VA state inspection on the car so I could register it. To my surprise, it failed. Now, I had just had it at my mechanic in Ohio before moving so I knew what the car needed and did not need. Stohlman said I needed tires, rear brakes, and that a fog lamp was out. I did not agree with this so I called (703)803-2622 and spoke with the VA State Police who had an officer call me back and then told me where to meet him at another garage. This time the officer and the mechanic did the inspection while I was there and showed me all the readings that they found. The tires were ok and would need replacement soon but passed (They checked all four this time). Next were the brakes. They pulled them off the calipers to measure front and rear pads and what do you know…they passed. Last was the fog light, which we all agreed was out and needed replacing. After buying a new bulb and preparing to install it, I found that the ground wire was disconnected from the light. An easy fix but how did it get disconnected? The cherry on the cake was discovering that Stohlman Subaru of Herndon broke my center cap on the tire rim when they did the inspection. However, they did replace it after another phone call to them. In the end, Stohlman was contacted by the VA State police and have been reprimanded for the improper inspection. If you feel you are being misled or taken advantage of by Stohlman Subaru of Herndon, I would recommend contacting the VA State police. Doing so saved me well over $1,000.00 in unnecessary repairs. My main reason for this post is due to the poor customer service on Stohlman’s part. I did not receive any sort of apology or attempt to rectify the situation or make things right, which tells me that they really do not care about their customers. More

We have purchased two Subarus from Stohlman's of Herndon ,VA and are very pleased with the purchases with Sharon, and the service we have had done on both cars. One car is a 2005 Outback; the other is a 201 ,VA and are very pleased with the purchases with Sharon, and the service we have had done on both cars. One car is a 2005 Outback; the other is a 2010 Forester. We have always had both cars serviced at this location and are pleased with the service, professionalism and friendleness of all I have mentioned, plus all the other employees I have had dealings with or just saying 'hello' to. More