Subaru of Sterling

HONET, FRIENDLY AND KNOWLEDGEABLE. VERY ORGANIZED. HONET, FRIENDLY AND KNOWLEDGEABLE. VERY ORGANIZED. EVERYONE PERFORMED THEIR JOBS EFFICIENTLY. QUESTIONS WERE ANSWERED ANS STAFF SHOWED A PERSONAL IN HONET, FRIENDLY AND KNOWLEDGEABLE. VERY ORGANIZED. EVERYONE PERFORMED THEIR JOBS EFFICIENTLY. QUESTIONS WERE ANSWERED ANS STAFF SHOWED A PERSONAL INTEREST IN THEIR CUSTOMERS. REVIW OF NEW CAR WITH CUSTOMER WAS VERY INFORMATIVE More

We were looking for a car for our daughter to use at college, and had very specific ideas in mind as to what we wanted and exactly how much we could pay. The day after I first met with Mark, he called college, and had very specific ideas in mind as to what we wanted and exactly how much we could pay. The day after I first met with Mark, he called with a potential match for us. We test drove the car over next day, and the deal was done--at the price we wanted. When we asked if the car could be looked over by our own mechanics, they agreed wholeheartedly and made it very easy for us to take the car for the day. In all, the whole experience was quick, easy, and painless. When we are in the market for our next car, we will go directly to Stohlman Subaru and look for Mark and Terry. More

I couldn't have had a better experience buying a car, and how often can you say that? The sales team was smart, friendly, and laid back. No smarm. No reason to haggle, because the car was priced fairly from how often can you say that? The sales team was smart, friendly, and laid back. No smarm. No reason to haggle, because the car was priced fairly from the start. In fact, I couldn't have gotten a lower price on the Subaru anywhere else, including Carmax. At this dealership, I felt like a person instead of a sales goal. I love my car and would definitely go back. Strengths of this dealership: Great product and price, trustworthy sales team, small-town feel. Weaknesses: None. More

The employees are the principal asset of any company. Stohlman/Herndon has professional, friendly and knowledgeable sales personnel who desire to make buying a new car a pleasant experience for the consu Stohlman/Herndon has professional, friendly and knowledgeable sales personnel who desire to make buying a new car a pleasant experience for the consumer. We drove from Beckley, WV, after several telephone and email exchanges to buy a new Forester from this dealership. More

After dealing with a handful sleezy car salesman looking at you like youre just a bag of commission, it was a relief to finally find Raj and his manager Gus. Raj went above and beyond to meet my needs and at you like youre just a bag of commission, it was a relief to finally find Raj and his manager Gus. Raj went above and beyond to meet my needs and made it a very pleasant experience to bay a car eliminating all stress. He was able to information gather, knowledge share helped me find the perfect car. I was very particular with the kind of car i wanted: style, color, interior, and features...instead of trying to sway me into changing my decisions like other dealerships, he came through with the exact car ive been looking for so i didnt have to "settle". Although he didnt have the car in his location, he looked online at the other dealerships inventory and made a few phone calls and had my car transferred the very next morning. I am also pregnant with my first child and he put tabs in the owner manual on how to secure your baby car seat!-its just so rare to find great customer service like that nowadays. As far as prices, i went in armed and loaded to fight for the best price-wasnt necessary. Gus the manager didnt waste any of my time knowing i had a lot to do that day, instead he offered my brand new car at a price i was very pleased with. He even printed out the cost sheet even showing the commission they would be making out of the sale. Thank you guys! I LOVE MY NEW CAR! =) More

My experience with Stohlman was fantastic. The car we were looking at was detailed nicely. We were promptly offered a test drive and when we returned, we were taken inside for paperwork. Gus was very f were looking at was detailed nicely. We were promptly offered a test drive and when we returned, we were taken inside for paperwork. Gus was very friendly and showed us what we were looking at. Sharon was equally as nice and walked us through all the paper work and explained EVERYTHING. She took her time to make sure we understood what each line was and how it was calculated in. This is the third car I've ever purchased and this experience was by far better than any I've ever had. There was no pressure from the sales team and everyone went out of their way to be helpful. It literally felt like we were in, out, and on our way. More

Except for a small (but understandable) glitch in paperwork, our experience here was literally perfect. What we liked most, aside from getting a good deal, was that there was *zero* pressure from the paperwork, our experience here was literally perfect. What we liked most, aside from getting a good deal, was that there was *zero* pressure from the time we walked in to the time we walked away with the keys. We were in the process for several days, as we checked out various cars (including elsewhere), did research, did test drives, got financing at our credit union, and had the car we chose inspected at our trusted auto shop. At no time were Terry or Mark anything but relaxed, friendly, and helpful. We also really appreciated that Terry operates with the philosophy of a small-town "throwback" dealer, where they know that good word gets around and they value doing business with locals. Although Stohlman is a large dealer with many locations throughout the area, Stohlman Subaru of Herndon is more like a family car business where you feel good about being a customer. More

I have purchased many many cars in my adult life (10 and counting) and this is by far the BEST car buying experience EVER. My wife and I had other cars to test drive but given the incredible service we rece counting) and this is by far the BEST car buying experience EVER. My wife and I had other cars to test drive but given the incredible service we received on our initial visit, we were compelled to come back and give this dealership our business. We were treated like customers and NOT like prey. Next to buying a home, purchasing a car is the 2nd biggest purchase one makes. Most dealerships just don't understand this fact. Treat customers well and with respect and you will earn our business. My wife and I received the utmost respect and then some from Stohlman Subaru (Herndon location). If you are in market for a Subaru and you do not visit this dealership then you are crazy. If I ever buy another Subaru, it will definitely be from this dealership. Thank you Rajan and Gus for the wonderful car buying experience. More

Everyone at Stohlman in Herndon is WONDERFUL. Gus was patient and helpful throughout my entire buying process, and since I bought my car, I have had nothing but wonderful service from their stellar servi patient and helpful throughout my entire buying process, and since I bought my car, I have had nothing but wonderful service from their stellar service team. I love this dealership - and I have never said that about a dealer before!! More

Great experience. They had an excellent deal on a used 2011 Subaru Forester (former service loaner). My fiancee and I both love driving this car. The sales team at Stohlman in Herndon worked with me to 2011 Subaru Forester (former service loaner). My fiancee and I both love driving this car. The sales team at Stohlman in Herndon worked with me to get the right price on my trade-in and the right sales price on the vehicle. The negotiations were done quickly and easily via email, in person, and in phone. We closed the deal over the phone and my car was detailed and waiting for me the next morning. They transferred the tags from my old vehicle, physically transferred them as well, and even took my golf clubs out of the old car and put them in the back of my new Forester. I highly recommend Stohlman for anyone looking for a Subaru. More