Subaru of Spokane

2nd time having a great experience This is my second Subaru I have bought from Subaru of Spokane and the process is fast, easy and you get no pressure! I will definitely return when I a This is my second Subaru I have bought from Subaru of Spokane and the process is fast, easy and you get no pressure! I will definitely return when I am ready for #3 More

unpleasant First time buying a car and we certainly learned a few things. The test drive was fine, the salesman seemed to have adequate product knowledge. Then c First time buying a car and we certainly learned a few things. The test drive was fine, the salesman seemed to have adequate product knowledge. Then came the buying... We were provided with a price from another sales associate the previous day. I brought it up and talked about it then we were told that it had to do with the type of financing. OK. However, nothing was done to reach out to the previous sales associate or confirm that we had been quoted this price. After going back and forth for a bit (nothing major, just talking). I said I was stuck on the price quoted by the original sales associate. At this point, Mark became visibly upset/stern and said, "If was trying to negotiate, that ship has sailed'. It should be noted that nothing had been signed or agreed upon at this point. We took some time to discuss and decided to continue. On reflection, this was largely due to the fact of how unpleasant this was becoming and we didn't want to start the process again. Our mistake, but still not fun. Wrapping up the deal seemed to take an exceedingly long time and overall a very exhausting process. These are quotes from, "This American Life" from an episode titled "Why Buying A Car Is So Awful" KATHY CHAMPAGNE: It makes me feel manipulated. TIM NAYAR: I hate the - I hate the haggling. I hate the lost weekends. MATT YUEN: I feel stupid, weak and powerlessness I think. I want to get out of there. CHAMPAGNE: It also takes forever. If awful is average our experience was very average. More

Slimiest Dealer in a town! If you're looking for the slimiest dealer in town you have found it! We have come here 2 times because they have had a car that we had been looking fo If you're looking for the slimiest dealer in town you have found it! We have come here 2 times because they have had a car that we had been looking for. Both times we have spent 2+ hours with a rep trying to purchase these cars, only for them to be sold out from under us while we were signing! This time was no different we talked with Steve Blue over the phone 30 min prior to arriving to verify that the vehicle was available. We walked in and was greeted by Steve who advised us that a customer from a couple days ago had shown up and he was dealing with them, the customer he is referring to walked in with us. He pointed us to Cody who was extremely pleasant and helpful, little did Cody know Steve was selling the car to the guy that had walked in just before us. Cody again spent 2+ hours with us only to waste his own time as Steve didn't even bother to give him a heads up. Steve comes over after all the numbers were said and done and we had agreed to a cash offer out the door only to tell us that he sold the car to the other guy. He said that the other gentlemen signed the paperwork 10 min prior, which was a lie 20 minutes later after speaking with a manager we witnessed the other gentlemen still working out numbers and agreeing to terms. Mind you we had cash ready to walk away with this car. It is a regular trend for this dealer to do this and we have officially learned our lesson not to waste our time with them! Steve Blue is a complete xxxxxxxx and a terrible sales rep and allowed one of his coworkers to sell a car that he knew wasn't available. He wasted our time and his coworkers. We will make sure everyone we know doesn't do business with Lithia! More

Extremely Positive Experience! Hello! I have had many cars, but this is my first brand new car. I have always purchased used cars. The employee that worked with me from the begin Hello! I have had many cars, but this is my first brand new car. I have always purchased used cars. The employee that worked with me from the beginning to the end was Steve. Throughout every step in the process he was attentive, positive, respectful, and extremely helpful. He was quick to respond and answer any question I had. Also the day i went to the dealership, he had everything prepared. I have always loved Subaru. I am glad, this whole experience was positive. Already looking forward to getting a 2nd Subaru. More

Go EAGS! I was looking to get my first car and Ethen was super helpful with navigating this new terrain for me. He made it super easy and I knew he would take I was looking to get my first car and Ethen was super helpful with navigating this new terrain for me. He made it super easy and I knew he would take great care of me! Not to mention he’s also an EWU alum. #GoEAGS! I would highly recommend him to anyone looking to get a car. He was great and I can’t thank him enough! Tyler was also great in being thorough with all the paperwork. Thank you!!! More

Positive Experience Got a great deal on a new Subaru and on my trade in. Best prices in the region hands down. Salesman Steven Blue was extremely helpful. Would recommend Got a great deal on a new Subaru and on my trade in. Best prices in the region hands down. Salesman Steven Blue was extremely helpful. Would recommend. More

Fast response and was ready before I even got there! Jim Miller was a friend of a friend so when I was looking to buy I was pointed to him. I emailed him at 1030 at night and before they even opened the Jim Miller was a friend of a friend so when I was looking to buy I was pointed to him. I emailed him at 1030 at night and before they even opened the next day Jim had a couple cars picked out and I bought my car the same day. Very professional and laid back environment. Best place I checked all week! More

Jim Made Car Buying Simple! I was dreading buying a car, but Jim made it simple! Everything from sales to financing was easy with no pressure! The warranty they offer on all cars I was dreading buying a car, but Jim made it simple! Everything from sales to financing was easy with no pressure! The warranty they offer on all cars they sell made me feel even better. I will definitely be going back for my next car. More

Wonderful service from Ethan Robinson My wife and I recently purchased a car from Subaru of Spokane with the help of Ethan. While the process of purchasing a car is not something we enjoy, My wife and I recently purchased a car from Subaru of Spokane with the help of Ethan. While the process of purchasing a car is not something we enjoy, Ethan did his best to give us everything we needed and make the process as smooth as possible. Ethan is very knowledgeable, professional, and patient, which gave us peace of mind and the time we needed to make a good decision. More

Great service Was very helpful with getting the splash guards and wheel outside moldings done on my Subaru Outback. Very nice job on the inside cleaning also. Was very helpful with getting the splash guards and wheel outside moldings done on my Subaru Outback. Very nice job on the inside cleaning also. More