Subaru of South Hills

great way to buy a car ! We entered the dealership at 11:30am on a Saturday and drove out with a car at 4:30pm that same day - we treated fairly, honestly, and with concern th We entered the dealership at 11:30am on a Saturday and drove out with a car at 4:30pm that same day - we treated fairly, honestly, and with concern that we felt we were treated with respect and sincerity. Ron and Aladdin stayed after closing to make sure we got everything we wanted or needed - told them we'd be back in the Spring when we trade for another Subaru to match the one we just got ! More

Repeat Customer My salesman was Eric Alioto. He was absolutely wonderful. I found him attentive, professional and knowledgeable. I also appreciate the additional assi My salesman was Eric Alioto. He was absolutely wonderful. I found him attentive, professional and knowledgeable. I also appreciate the additional assistance I received from other employees. I initially went in to trade my Impreza for a Forrester. We ended up in a different direction and totally love my new legacy sport! More

Best car buying experience so far The staff was very knowledgeable of the Crosstrek that I wanted to buy and made the car buying process a breeze. By far the most comfortable car buyin The staff was very knowledgeable of the Crosstrek that I wanted to buy and made the car buying process a breeze. By far the most comfortable car buying experience thus far and I have had several new cars. More

Worst experience with a Sale Rep. So I came into the dealership hoping to buy a wrx with a trade in. I was introduced to a sales person name Bill. I am keeping his last name out becaus So I came into the dealership hoping to buy a wrx with a trade in. I was introduced to a sales person name Bill. I am keeping his last name out because I know he has a family to feed. Before we looked at my trade-in he was looking for his clipboard and was swearing ( unprofessional). Later, after we finish looking at the trade, he wanted to find out the wheel size to get it appraised. He took about 5- 10 mins looking for the wheel size, and when he came back he smelled like he went for a smoke. Really?? you can't wait for your smoke break? The next thing is the most annoying thing ever. He received a phone call from a potential customer about a forester. While i was sitting at his desk he decided to talk to the potential customer regarding the forester for at least 10-15 mins. In my mind of was thinking about leaving. Also the whole time I wanted to buy the wrx he was trying to push a used STI on me. I really want to make a deal here because it is the closest subaru dealership to me, but i guess I need to start looking elsewhere. I would give this dealership another try if i can work with a different sales rep. More

Service is a joke and a rip-off I took our car in for a simple state inspection and tires. I had my car in about 4 weeks ago and they told me that I would need new tires to pass insp I took our car in for a simple state inspection and tires. I had my car in about 4 weeks ago and they told me that I would need new tires to pass inspection, so I got new tires. Now they say I need new brakes, why not tell me that ahead of time? Further more, they just put new brakes and rotors on my car about a year and a half ago and I have only put about 13-14k miles on it since then. Then they tell me for just front brakes is $180 plus labor! I can put them on myself and just the front brake pads are about $50 at Advanced Auto. Not to mention my 2 hour wait is almost 4 hours. Will not be coming here ever again. More

Excellent Purchase--Highly Recommended I had been researching Subarus for a while, and I finally settled on an Outback. Baierl is close to my home, so I went there. They lowballed me on my I had been researching Subarus for a while, and I finally settled on an Outback. Baierl is close to my home, so I went there. They lowballed me on my trade, and they would not even negotiate on the vehicle price or my trade. I initiated contact with West Liberty via the Internet, and I finally stopped in to the dealer to negotiate. They were honest and very fair, and they beat the Baierl price by a surprisingly large amount of $$. I was skeptical, but Pete and Jeff (manager) were awesome. If anyone is interested in purchasing a Subaru, skip Baierl and go to West Liberty. More

Bait and switch in March, 2015, we shopped for a Subaru Forester and visited this dealership. We were given a good price at a competing dealership, so we called Day W in March, 2015, we shopped for a Subaru Forester and visited this dealership. We were given a good price at a competing dealership, so we called Day West to cancel an appointment we had made there. Without our even asking, the salesperson immediately said she would see if they could meet that price, and came back and said they would. She followed up with an email to that effect. So, as this dealership is closer to us, we went in to purchase the car from them. We spent an hour there as they fiddled with paperwork, and then the salesperson came out with a contract at a higher price-no explanation, just shoved it under our noses hoping we wouldn't notice. We protested, pulled out our copies of the email, but they refused to honor the price. We left, drove 19 miles to Baierl, and ordered the car at the price they had originally quoted us, no xxxxxx business. When we got home, there was a voice mail from Day West saying that now they would honor the price. This kind of sleazy dealing leaves a bad taste in your mouth. I would never deal with them, for sales or service. More

Terrible and Insulting Trade-in value on my vehicle was over $11,000 BELOW blue book trade-in value (total insult to my intelligence)! Not willing to negotiate on the price Trade-in value on my vehicle was over $11,000 BELOW blue book trade-in value (total insult to my intelligence)! Not willing to negotiate on the price of the NEW car I was going to purchase from Subaru. With this all said, I was still willing to give them another chance and advised Ryan Gamble (salesman) via email and hard to believe its been 5 days and he has yet to respond! I only expect that the dealership make money as well as giving me a reasonable deal. This was highway robbery!!!!! Heading to another Subaru dealership tomorrow even though the distance is a little further. More