Subaru of San Bernardino

I would certainly never use this dealership again. They had my car for 7 days and when I drove it off the lot, I had the same problem that I took it in for. Scam me once, shame on you; scam me twice, shame had my car for 7 days and when I drove it off the lot, I had the same problem that I took it in for. Scam me once, shame on you; scam me twice, shame on me. More

Dishonest NEVER use the service dept here. Completely dishonest and shady. The tried to hide a towing charge to my claim after they told me that " the towing NEVER use the service dept here. Completely dishonest and shady. The tried to hide a towing charge to my claim after they told me that " the towing would be taken care of due to them doing an incomplete service on my vehicle." Chad Brookins is shady and dishonest!!!! DO NOT USE THEM!!!!! More

Go to Irvine for Service if you can I took my car here for the valve spring recall and other services. My car ran great before the job was done and after, I had problems. They failed to I took my car here for the valve spring recall and other services. My car ran great before the job was done and after, I had problems. They failed to effectively communicate and get accurate quotes for labor and parts. They fixed some of the issues when I brought it back but my motor was still making noises. They claimed it was unrelated to what they had done. I took it Subaru Irvine and they found serious problems in my motor. Never again More

Poor service during recall repair. We took our Impreza for a recall repair on our valve springs and when our car was returned the service engine light was on,the traction control light We took our Impreza for a recall repair on our valve springs and when our car was returned the service engine light was on,the traction control light was on and the cruise control indicator symbol was on. We returned to the dealership and the service person tried all kinds of excuses to put the blame on us. They took the car to the back and found a broken spark plug and would not tell us anything else. More

Scheduled annual service The annual service appointment was supposed to take an hour to an hour and a half. After 2 hours, the service paperwork person came in to tell me tha The annual service appointment was supposed to take an hour to an hour and a half. After 2 hours, the service paperwork person came in to tell me that there was a mistake - "they" had serviced another car instead of mine. OK, mistakes happen, but why did it take her over an hour to notice the mistake? I saw a car similar to mine pull up into the service completed lane at least AN HOUR before the Subaru person noticed the mistake. I also noted people who came in after me leaving way before me. Why didn't the Subaru person notice? Too busy chatting with friends? Texting friends? More

Worst experience ever! i had this was by far the worst experience of my life buying a car and it turns out it wasn't even the car we had agreed on and that I had seen.Save y i had this was by far the worst experience of my life buying a car and it turns out it wasn't even the car we had agreed on and that I had seen.Save yourself the grief and stay away! I only wish I had. The name Subaru even leaves a bad taste after this whole ordeal which is still not over and I need to involve an attorney, I wish I had never stepped foot onto their lot More

Awful management Got yelled at for walking out of the dealership but glad I didn't purchase from them anyway. Got a better deal & customer service at the Riverside Sub Got yelled at for walking out of the dealership but glad I didn't purchase from them anyway. Got a better deal & customer service at the Riverside Subaru. This dealership likes to talk trash about their customers, I've overheard it. More

Great dealership My first experience at this dealership was purchasing my 2016 Subaru Impreza. Geoff Fish worked hard in helping me purchase this vehicle as he was abl My first experience at this dealership was purchasing my 2016 Subaru Impreza. Geoff Fish worked hard in helping me purchase this vehicle as he was able to get me a good interest rate. I've since been a regular visitor for the maintenance and the service department is also exceptional. No complaints so far after about one year. More

Great buying experience! Better service I worked with Russ and Geoff to purhase my first brand new car! They were very helpful and patient with me. An easy car buying experience. Id recommen I worked with Russ and Geoff to purhase my first brand new car! They were very helpful and patient with me. An easy car buying experience. Id recommend them to anyone looking for a new subaru!! More

Insinuated that I was going to default on my loan Awful customer service. Stay away. Because I look young they suggested that maybe I start with a cheaper car (worth less than what I was currently dri Awful customer service. Stay away. Because I look young they suggested that maybe I start with a cheaper car (worth less than what I was currently driving) and they continued to imply that I would most likely default on my loan. Their was no sir or Mr titles used, I was buddy to them which in my opinion is very disrespectful. When they asked me what I do for a living and informed them that I was a pilot, they then asked if I was the type of guy that flew planes on a computer. No, I fly corporate jets. It snowballed into a rather large ordeal and I ended up walking away from the deal. There is one salesman there that I worked with the day before that was very knowledgeable and that was Alex the rest of the sales managers and financial department were awful. STAY AWAY. More