Subaru of San Bernardino

Go to Irvine for Service if you can I took my car here for the valve spring recall and other services. My car ran great before the job was done and after, I had problems. They failed to I took my car here for the valve spring recall and other services. My car ran great before the job was done and after, I had problems. They failed to effectively communicate and get accurate quotes for labor and parts. They fixed some of the issues when I brought it back but my motor was still making noises. They claimed it was unrelated to what they had done. I took it Subaru Irvine and they found serious problems in my motor. Never again More

Poor service during recall repair. We took our Impreza for a recall repair on our valve springs and when our car was returned the service engine light was on,the traction control light We took our Impreza for a recall repair on our valve springs and when our car was returned the service engine light was on,the traction control light was on and the cruise control indicator symbol was on. We returned to the dealership and the service person tried all kinds of excuses to put the blame on us. They took the car to the back and found a broken spark plug and would not tell us anything else. More

Scheduled annual service The annual service appointment was supposed to take an hour to an hour and a half. After 2 hours, the service paperwork person came in to tell me tha The annual service appointment was supposed to take an hour to an hour and a half. After 2 hours, the service paperwork person came in to tell me that there was a mistake - "they" had serviced another car instead of mine. OK, mistakes happen, but why did it take her over an hour to notice the mistake? I saw a car similar to mine pull up into the service completed lane at least AN HOUR before the Subaru person noticed the mistake. I also noted people who came in after me leaving way before me. Why didn't the Subaru person notice? Too busy chatting with friends? Texting friends? More

Worst experience ever! i had this was by far the worst experience of my life buying a car and it turns out it wasn't even the car we had agreed on and that I had seen.Save y i had this was by far the worst experience of my life buying a car and it turns out it wasn't even the car we had agreed on and that I had seen.Save yourself the grief and stay away! I only wish I had. The name Subaru even leaves a bad taste after this whole ordeal which is still not over and I need to involve an attorney, I wish I had never stepped foot onto their lot More

Awful management Got yelled at for walking out of the dealership but glad I didn't purchase from them anyway. Got a better deal & customer service at the Riverside Sub Got yelled at for walking out of the dealership but glad I didn't purchase from them anyway. Got a better deal & customer service at the Riverside Subaru. This dealership likes to talk trash about their customers, I've overheard it. More

Great dealership My first experience at this dealership was purchasing my 2016 Subaru Impreza. Geoff Fish worked hard in helping me purchase this vehicle as he was abl My first experience at this dealership was purchasing my 2016 Subaru Impreza. Geoff Fish worked hard in helping me purchase this vehicle as he was able to get me a good interest rate. I've since been a regular visitor for the maintenance and the service department is also exceptional. No complaints so far after about one year. More

Great buying experience! Better service I worked with Russ and Geoff to purhase my first brand new car! They were very helpful and patient with me. An easy car buying experience. Id recommen I worked with Russ and Geoff to purhase my first brand new car! They were very helpful and patient with me. An easy car buying experience. Id recommend them to anyone looking for a new subaru!! More

Insinuated that I was going to default on my loan Awful customer service. Stay away. Because I look young they suggested that maybe I start with a cheaper car (worth less than what I was currently dri Awful customer service. Stay away. Because I look young they suggested that maybe I start with a cheaper car (worth less than what I was currently driving) and they continued to imply that I would most likely default on my loan. Their was no sir or Mr titles used, I was buddy to them which in my opinion is very disrespectful. When they asked me what I do for a living and informed them that I was a pilot, they then asked if I was the type of guy that flew planes on a computer. No, I fly corporate jets. It snowballed into a rather large ordeal and I ended up walking away from the deal. There is one salesman there that I worked with the day before that was very knowledgeable and that was Alex the rest of the sales managers and financial department were awful. STAY AWAY. More

BEWARE BAIT /SWITCH DISHONORABLE PEOPLE RAY AND JR. Please read the complaint I sent below: Ray, What you and JR did to me and my family is very unprofessional and I will escalate th Please read the complaint I sent below: Ray, What you and JR did to me and my family is very unprofessional and I will escalate this not only to your Leadership, Subaru’s Corporate but also with the Department of Consumer Affairs and other entities in addition to bad reviews for you, Long Nguyen and Subaru San Bernardino in every site we can put our hands on. You knew we are already on our way driving from Castaic /Valencia to your dealership as I told you that in our email. Instead of replying: “ ask for JR” when we arrive why can’t you just say wait stop don’t drive until I verify. Why answer my emails if you do not want to work on your day off? I don’t know who this JR is and he is not my contact and he did not honor the OTD price of $25K you promised. What pissed us the most is that he was rude and arrogant and tried several times to kick out my son then me because we were upset and helpless. Who wouldn’t be after what you did to us? Upon arriving JR Nguyen told me he just sold the car at 6 pm but couldn't prove it same as the white EvO my other son wanted to buy but he keeps saying it is sold. We saw the silver Crosstrek and JR was trying to sell and switch it to us ( got copies of his attempt ) and this was all yours and his plan to bait and switch us from the start from a Premium to a Limited. The Finance manage even murmured why you did this and that Sb cannot do this even for a Premium. By the way kicking your customer out because I sensed this bait and switch tactic is unacceptable and the tactic is illegal. We drove two cars with the family excited to take home a cross trek for a HUNDRED miles for nothing. More

DISHONORABLE DEALERSHIP I was looking forward to be part of the subaru family and the outback was going to be my first subaru car. Unfortunately, I chose a dishonorable car s I was looking forward to be part of the subaru family and the outback was going to be my first subaru car. Unfortunately, I chose a dishonorable car salesman and dealership to workwith.  1. Refusal to honor an emailed quote they provided. Why do they even provide  a quote if in the end it will not be honored? A basic Bait and switch sales tactic. DISHONORABLE! I wasted 8 weeks of my time. I could have ordered and bought my car from a reputable dealer.  2. Eddie lopez internet sales :  He kept my wife updated thru text and email about the outback, even giving us the VIN number and date of delivery of the car that was ordered in our name, but failed to informed us of the price increase until the end. He kept insisting that the price increase was insignificant. GREED!. We even volunteered to place a deposit, but was told by eddie lopez that  "it is  not necessary since the car was ordered under your  name"  and that  "the only way the car will find another home is if you  decided to cancel your order" and he even added  "I believe in KARMA". Eddie lopez deliberately MISLEAD us. I myself also believe in karma. 3. Russel ball - sales manager: Eddie asked us to contact Russell to inquire about the price increase but when I called him, he claimed to have  A. No knowledge of our car ordered thru eddie. We volunteered to forward the emailed quote and the VIN but he refused. B. Stated the he does not have any deposit and credit application from us. Even though we volunteered to place a deposit but was refused by Eddie. For the credit application, we were pre approved from our credit union. And we were  never informed that it was mandatory nor  asked to apply for one. C. Russell ended our conversation by telling me that he will call me back when the outback  had arrived. The car arrived and had been sold to another customer,  but still has not received a call from him. So did he really intend to call me when the outback arrived? or did he just want to dismiss me when I spoke to him? DISHONEST!  In fact, after I spoke to him on December 29 the next news I received was from kelly of Subaru of America (customer representative) informing me that the car has been sold to another customer. I know this is just a single transaction from a potential customer, but I really do believe that this is a reflection of the sales team and subaru of san bernardino  core values ....DISHONESTY and  GREED.  I am sharing my failed car purchase experience from  subaru of san bernardino to  social media for any potential customer be forewarned of what to expect from this DISHONORABLE DEALERSHIP. More