Subaru of San Bernardino

My name is Bob Stauffacher. My wife Kathy and I have been married 61 yrs. Over that span we have purchased several new cars. Our experience at Subaru of San Bernardino was the s My wife Kathy and I have been married 61 yrs. Over that span we have purchased several new cars. Our experience at Subaru of San Bernardino was the smoothest and most positive dealer experience we have ever experience . Our salesman, and credit manager were top of the line. We live in Rancho Cucamonga about 25 miles away. Their willingness to freely and openly work with us AND offer to deliver car to our house sealed the deal. More

We were very pleased with the service we received. Our sales representative made the buying experience very enjoyable. Our sales representative made the buying experience very enjoyable. More

I was very pleased with the customer service and customer waiting area the people are so helpful here waiting area the people are so helpful here More

I bought a 2017 Subaru Impreza 2. 0i last Sunday 11/24/2004. At the end of the test drive, when we were almost back to the dealership, we were on rougher streets and I heard a noise co 0i last Sunday 11/24/2004. At the end of the test drive, when we were almost back to the dealership, we were on rougher streets and I heard a noise coming from under the hood. The salesman and I both acknowledged the noise, but the salesman assured me the car had been fully inspected and there was nothing wrong with it. After I purchased the car and got near my home where the streets are not new but has rough surfaces and the noise was more apparent. I had my own mechanic do an inspection and he quickly diagnosed it as a bad Sway Bar Link. I contacted the salesman and he reported the dealership will not fix this issue. Also, the strut tower was missing caps, and when I bought the vehicle the strut towers were filled with water which is totally rusted. The salesman did pay for the caps out of his own pocket but the tower is still rusted. All in All simple repairs like Sway Bar Link and strut tower caps should have been repaired before selling the car and so far the response I'm getting is they are not going to pay for the repairs. On the day of the sale, the salesman acted as if he was giving me the deal of a lifetime and had a good attitude. The next day when I began to report issues, he displayed no concern for my reports, an attitude, and a lack of patience/respect. Today my car is at the service department after I spoke to a sales manager over my concerns about the noise/sway bar link and he told me to bring the car in. The service rep is telling me that the sales manager has refused to pay for the issue to be fixed and my car has been there since 8:00 AM, it is now 12:00 and I'm still waiting for a diagnosis, and as I mentioned the sales rep told me the sales manager has said he will not pay for it. So Far I am seriously regretting dealing with this dealership and not so happy about my purchase as I should be. More

The dealer made sure my wife was out quick as she had a Dr's Appt to be at. Dr's Appt to be at. More

Well this is my 4th Subaru I’ve either bought or leased from San Bernardino Subaru over the last 12 yrs. A great company and group of people. Sales and service are excellent. Two Outbacks, one Ascent, and from San Bernardino Subaru over the last 12 yrs. A great company and group of people. Sales and service are excellent. Two Outbacks, one Ascent, and just got a 2024 Soltera. Well done. More

There always making sure my car is up to date with everything and always have helpful recommendations everything and always have helpful recommendations More

Subaru of San Bernardino is the absolute best place to buy a Subaru in So Cal!!! Russell our sales person made our purchase so easy and Theresa in Finance was fantastic. We highly recommend Subaru of San buy a Subaru in So Cal!!! Russell our sales person made our purchase so easy and Theresa in Finance was fantastic. We highly recommend Subaru of San Bernardino!!!!! More

The dealership went out if their way to find another dealership that had the car I wanted and trade vehicles in order to get it. dealership that had the car I wanted and trade vehicles in order to get it. More

Subaru is a great car. My first Subaru was the Crosstrek Limmited and now the 2025 Forester. I like them both, however, the Forester is more me. My experience with the sale My first Subaru was the Crosstrek Limmited and now the 2025 Forester. I like them both, however, the Forester is more me. My experience with the sale people have always been good: Professionalism, respect, patience, and no pressure. From the sales person to the finance department, everyone was exceptional. More