Subaru of Rochester

Salesmanship with capital letters. From walking in- starting to look-to buying-friendly introductions-description of dealership-pleasant atmosphere-open discussions of car features-and From walking in- starting to look-to buying-friendly introductions-description of dealership-pleasant atmosphere-open discussions of car features-and transparency on pricing determinations. The follow up visit to review car controls is fantastic. More

not the best I was mislead by receiving wrong information several times. Even the little details are important when buying a new car, so I believe this is importan I was mislead by receiving wrong information several times. Even the little details are important when buying a new car, so I believe this is important. First one when I asked about whether maintenance package was only available at this Subaru, he said yes. I later asked to finance people and they corrected it. Second one, I asked whether sedan model rear seat folded and he said no, which I learned later actually they could. They need to fix their ever dripping entrance ceiling, especially when the snow is melting. Also the door on the side if the building which never opens from outside but it says entrance on it. Before I bought my car, I went to several dealers including Ford, Toyota, Chevrolet and couple of others aside of Subaru. Subaru has the worst beverage area. Each dealer was busy on Saturday but Subaru definitely cannot manage it like others. And they will give this as an excuse if you have to wait for hours there like I did. I felt that I was being rushed through the whole process. Subaru cars are great. The cars sell themselves. Not these people. If you already do not have a car to drive up there, they have a shuttle service to downtown which I learned that I could actually use it after I spent lots of money taking uber or lyft up there. More

Great experience I was treated with respect..even if my question was a little out of the ordinary, I was not treated like it was silly. Being a middled aged single wom I was treated with respect..even if my question was a little out of the ordinary, I was not treated like it was silly. Being a middled aged single woman that was important to me. I was not "talked down" to and all my questions were answered in a respectful manner. There was also not any pressure and things were done on my timeline. I had ample time to ask questions and make up my mind. Thank you so much. More

First lease and new car First time leasing a new car. Luis was excellent at answering all the question I asked. Finance department was wonderful also. Will go back once my le First time leasing a new car. Luis was excellent at answering all the question I asked. Finance department was wonderful also. Will go back once my lease is up. More

Mediocre overall Over the years, I have had have several experiences at this dealership and have to say that none of them have been stellar. In my experience, there ha Over the years, I have had have several experiences at this dealership and have to say that none of them have been stellar. In my experience, there has always been at least one aspect of each encounter where someone dropped the ball, or where the service was simply sub-par. More

Best car buying experience to date. Found my CPO Outback on Cars.com with the best price/mileage/condition I'd seen (and I had looked for months). Called and spoke with Nick about the ca Found my CPO Outback on Cars.com with the best price/mileage/condition I'd seen (and I had looked for months). Called and spoke with Nick about the car. It was not yet through the CPO process, but he was able to get it done quickly. Drove down to Rochester and arrived about 11am, and was out the door about 1:30. Nick was friendly, prepared, and patient (I was late), and the true pricing made the experience so much easier. I decided to see what they'd offer for my trade in, and it was KBB, which I'd planned on. Jordan, in financing, came in with some really excellent terms. I got was I was looking for, there were no surprises, and no drama around pricing. Highly recommend. More

Friendly and very knowledgeable Nick was so friendly and easy to deal with. He showed me all the features of the Outback and the Forester and helped me decide which one was best for Nick was so friendly and easy to deal with. He showed me all the features of the Outback and the Forester and helped me decide which one was best for me. I would recommend this dealer and salesperson to anyone looking for a Subaru. More

Great Buying Experience! I was very impressed with the Rochester Subaru dealer and had a great experience working with Esad Mujic! I stopped by to test drive a Forester. Esad I was very impressed with the Rochester Subaru dealer and had a great experience working with Esad Mujic! I stopped by to test drive a Forester. Esad asked me what features I was looking for in a new car. I told Esad my wish list of features. He found the perfect car that had all my wish list items and was within my budget! Jordan was very helpful in the finance department. The service department has been great too! All of the staff at the Rochester Subaru were very friendly and helpful! More

Very pleased My husband and I were very pleased with our experience. Louis went above and beyond to be sure we were happy by customizing our Legacy to our specific My husband and I were very pleased with our experience. Louis went above and beyond to be sure we were happy by customizing our Legacy to our specifications. We would definitely return to Rochester Subaru. More

Great experience at Subaru of Rochester I worked with Travis at the Rochester dealership and was very impressed with the whole experience. Travis was helpful from the beginning phone call t I worked with Travis at the Rochester dealership and was very impressed with the whole experience. Travis was helpful from the beginning phone call to the end with me driving out of the dealership with my new Forester. Also was very happy with Jordan the finance person. They were both very friendly and very informative. Thanks to both for a great experience. More