Subaru of Rochester

Bought my first vehicle from this dealership. Would later find out the vehicle had been wrecked. The dealership did not disclose this information to me. They sold me a wrecked vehicle. They offered me multip find out the vehicle had been wrecked. The dealership did not disclose this information to me. They sold me a wrecked vehicle. They offered me multiple xxxxxxxx deals, I eventually accepted one of them. I ended up with a 2019 Subaru Outback, more debt, higher interest rate... and found out this "reputable" dealership either lied to me or just made a major mistake. Either way, as a customer I am NOT satisfied. I am disappointed. They claim there is nothing else they can do. I originally put down $7,000 on my first vehicle, they refuse to reimburse this money. I would not recommend this dealership. I was actually driving an hour and a half to get oil changes from them because I trusted them and was so loyal... please save your money, the headache and go elsewhere. As a nurse in a rural area, I wish I would've stayed in my small town, locally where I can TRUST the dealership. I am so saddened. More

No pressure sales - just great service and knowledge. First off - I really don't like buying cars. HOWEVER - It was my best car-buying experience I've ever had. Low pressure, and Sarah worked to help us First off - I really don't like buying cars. HOWEVER - It was my best car-buying experience I've ever had. Low pressure, and Sarah worked to help us find the right trim package and value for us. We ended up with a Subaru Ascent which is the vehicle we wanted - and it was at a great price. The sales manager who was new that week there (Sorry - forgot the name!) was tremendously helpful as well, and worked hard to get us out the door at the price we wanted. Tim in the finance office was also very helpful. We paid in cash, so it was pretty easy in that regard, but he laid out some extended warranties and we picked one up that was a good value - again no pressure from him, just providing us options. Great team there, very happy with our new Subaru. More

Now we will never buy Subaru. We were planning to buy a new Subaru Outback, weren’t sure with power of engine - 4 or 6 cylinders. Search on line gave us not much help about its pu We were planning to buy a new Subaru Outback, weren’t sure with power of engine - 4 or 6 cylinders. Search on line gave us not much help about its pulling capacity. It was interesting that Subaru offered 0% financing, but there were no details about length of contract. Popping all the time chat gave absolutely no help - they not for answering to your concerns, purely to get your names and contact info. Worthless! I tried three time to get the answer - nothing! Well, we stopped at Clements Subaru dealership for a test drive. Someone with no confidence approached us, we told him about our search for Outback and willingness to drive two versions of it. He requested for my drivers license to make a copy, I told him I have it but refused to allow him to make a copy of it, he became rude, I asked for his manager. We walked inside, GM with attitude approached us, provide not help nor solutions. We left with strong decision not ever come back to Clements Subaru nor ever buy any Subaru for that matter - we will never pay a dime to this place for services or repairs. EVER. We will take our business to elsewhere, as a matter of fact, Honda is our next choice. We are set on 2019 Honda CR-V EX. And, as you can guess, will tell as many people as we can about our nasty experience at Clements Subaru and will steer friends away from that dealership. More

Car Shopping Experience at Subaru of Rochester This dealer gave me a wonderful shopping experience. They suggested 2 cars for me which had the features that I requested. One of the staff drove wi This dealer gave me a wonderful shopping experience. They suggested 2 cars for me which had the features that I requested. One of the staff drove with me and answered all my questions. I especially appreciated the fact that they informed me of the higher ground clearance of the Crosstrek and Forester which is important here in MN. They provided fast answers and work on the financing aspects also. No “car dealer shenanigans.” More

Great Experience Julio and Brad, and the rest of the staff, were very helpful and patient throughout the whole process. At no point did I feel pressured to buy anythin Julio and Brad, and the rest of the staff, were very helpful and patient throughout the whole process. At no point did I feel pressured to buy anything I didn't want, and they worked very hard to get the model I wanted for the price I wanted. While they did not have the model I car in Rochester, they managed to get it from a dealership in the cities the next day. This was my first time buying a new vehicle from the dealership, and Subaru of Rochester exceeded my expectations in every way without the frustration that is usually associated with buying a vehicle. They were very upfront and pleasant with me. I would absolutely get another vehicle here. More

Out of state purchase Thank you Jimmy Overturff for helping with our out of state purchase of our used Honda CRV!You helped make the process seamless and quick! Thank you Jimmy Overturff for helping with our out of state purchase of our used Honda CRV!You helped make the process seamless and quick! More

Fantastic staff, enjoyable to work with This was the best car buying experience I have ever been in. Everyone treats you with respect, and will get you all of your questions answered. A s This was the best car buying experience I have ever been in. Everyone treats you with respect, and will get you all of your questions answered. A serious must place to shop when in the market for your next car. More

It was a good experience at Subaru. I enjoyed the truck buying process and no haggle approach. Everyone was great to work with. Julio Molina did an excellent job and was on top of things I enjoyed the truck buying process and no haggle approach. Everyone was great to work with. Julio Molina did an excellent job and was on top of things and Brad Vigessa explained the financing very well. I would recommend others to buy from Subaru. More

Excellent Sales Approach Nick was helpful and knowledgeable about the Subaru products. Nick answered all our questions and was great to work with. There was never any pressu Nick was helpful and knowledgeable about the Subaru products. Nick answered all our questions and was great to work with. There was never any pressure to buy. In the end the Outback was the best solution that fit our needs. More

No Pressure When we first pulled unto the lot, we didn't get mobbed by eager sales people. We were able to have a casual look around without someone breathing dow When we first pulled unto the lot, we didn't get mobbed by eager sales people. We were able to have a casual look around without someone breathing down our necks. Ben eventually came over when he noticed we were ready to ask some questions. He was knowledgeable and easy going. Ben and Jordan both were very patient with us when out pre-approved Auto loan was delayed due to the bank being closed. Jordan was very thoughtful while explaining the is and it's of the warranty. We a very pleasant car buying experience. More