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Subaru of Rochester

Rochester, MN

3.8
108 Reviews

4840 Maine Ave SE

Rochester, MN

55904

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Showing 108 reviews

April 10, 2023

I was impressed when I selected the car I wanted to buy back in November 2020. The facility was clean and neat, and the sales team seemed eager and helpful after I had seen the car I wanted online and drov More

by Mike
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
No
Employees Worked With
T Shallbetter
December 17, 2022

I got my first car today! As a first time buyer, I was nervous but the entire staff was so supportive and kind. I had all of my questions answered. Anthony was wonderful! He w More

by Priscilla
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Anthony Velez, Luis Velez
Dec 20, 2022 -

Subaru of Rochester responded

Hello Priscilla, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!

October 06, 2022

Great sales person, Jason Case, to help us and was very personable. Even though we didn’t purchase a vehicle from him, overall a great experience. More

by scorn.busker-0r
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Case
Oct 16, 2022 -

Subaru of Rochester responded

Hello, we really appreciate your great feedback! Please let us know if you have any additional questions about the services you received and thank you again for choosing Subaru of Rochester!

September 05, 2022

I arrived at the dealership on a rainy Saturday morning after driving 4 hours to get there and was greeted well. Bought my car and was driving home in less than two hours. More

by theboss49
Recommend Dealer
Yes
Employees Worked With
Sarah Nguyen
Sep 12, 2022 -

Subaru of Rochester responded

Hi, we really appreciate your great feedback! We hope you continue to choose us for all your automotive needs! Take care!

Sep 29, 2022 -

theboss49 responded

Can you remind them that I still have not received the upper windshield trim that they promised . they have and they would send it to me as soon as they got hands on it. Thanks

February 18, 2022

First of all, worst dealership I have ever worked with. I went in with a certain budget and they doubled that budget for a car. I bought a car at Morries Minnetonka Subaru (great dealership) and I brought More

by Molly
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Aiden , Esad Mujic
Feb 24, 2022 -

Subaru of Rochester responded

Molly, we are looking into this situation internally and we apologize for your negative experience. We'd like to know when you visited us so we can figure out where our team went wrong. Our records show you were in service around 8 months ago. Is that when you had this experience? If you would like to discuss the matter further, please email me directly and I will get you connected with our leadership team to address the issue. Regards, Jacob Wessel Marketing jwessel@penzauto.com

October 02, 2021

What a great experience. I came in as a total stranger to the Subaru brand. These people took the time to educate me and find me the right vehicle that fit my tall body size as well as my small families need More

by Rory Beyer
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dylan Hendricks , Esad Mujic
Oct 04, 2021 -

Subaru of Rochester responded

Hi Rory, thanks for your great review, and for giving our dealership such a high star rating! We are happy to pass along your comments to the team here at Subaru of Rochester! We hope you continue to choose us for all your automotive needs! Take care!

March 31, 2021

Called on a used car, made appointment to drive car, drove 89 miles one way when I got there, car was at a different location, drove over there, car still could not even be seen, sales person said I wi More

by danrkersten377
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Janetten Lawson
Apr 02, 2021 -

Subaru of Rochester responded

danrkersten377, We are very sorry for your negative experience. We do care about our customers, and we apologize for the times when we do make mistakes. I will inform the managers and GM about the situation, and we will find a way to prevent this kind of thing from happening in the future. If you would like to discuss the situation further, feel free to reach out to me directly at jwessel@penzauto.com. Sincerely, Jacob Wessel Director of Marketing Penz Auto Group

January 11, 2021

Was about to buy an Audi S3, they put it through the wash one last time. When we where about to leave we saw some huge scratches in the roof and rear glass. They got that fixed but when we went to pick it up More

by David Bills
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Esad Mujic
Apr 14, 2021 -

Subaru of Rochester responded

David, This sounds like it was an unpleasant experience. We would like to discuss this matter further if you are open to it. Please contact me directly and I can coordinate things with the General Manager and corporate team. jwessel@penzauto.com Sincerely, Jacob Wessel Director of Marketing Penz Automotive Group

June 25, 2020

Recently bought a low mile 2017 Legacy from Rochester Subaru. Their used car manager Travis Shallbetter and product specialist Alex Leora were a pleasure to work with. I had a couple minor issues right a More

by kbenziger
Recommend Dealer
Yes
Employees Worked With
Alex Leora, Travis Shallbetter
October 27, 2019

Difficult to deal with, not upfront in requirements These are friendly people, but at the end of the day, not very helpful. I have tried to purchase a particular vehicle and only get the details require More

by FreezerMan
Recommend Dealer
No
Employees Worked With
Not listed
2
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