Subaru of Rochester

Subaru of Rochester sold me a used 2013 Outback in 2020, a model year with an open recall for excessive oil consumption, and did not disclose this. Subaru as a whole made it difficult for vehicle owners to a model year with an open recall for excessive oil consumption, and did not disclose this. Subaru as a whole made it difficult for vehicle owners to get the short block replacement that some Outbacks manufactured in 2013 qualified for. The dealership should have done an oil consumption test before selling it. When I later experienced a catastrophic engine failure at 160k miles, they said they have no responsibility for this. Subaru of America said they won't help us because it is the local dealer's fault that they did not test or disclose. Obviously the car had some miles on it, but many people I know get 250k miles plus out of a Subaru. Not only will I never buy from this dealership again, I will never buy another Subaru. Completely unethical. Not feeling the "Subaru Love." I am so disgusted. More

Huge shoutout to John S, one of the service managers. WOW and a huge thanks to him & his team for all the help with my vehicle last week. My crosstrek needed some warranty work & I live an hour away from WOW and a huge thanks to him & his team for all the help with my vehicle last week. My crosstrek needed some warranty work & I live an hour away from the dealership & can’t drive right now due to some health problems. He arranged for my car to be picked up by one of their staff and they absolutely took care of EVERYTHING! Can’t thank them enough! I don’t usually do reviews but really needed to for this!! More

Very helpful and got me through the process very quickly. Collins was a very down to earth person. Collins was a very down to earth person. More

I had an awesome experience with Subaru of Rochester. Every member of the team was more than accommodating and I feel great about my purchase of my new Subaru Ascent. Collins, Meg and Jake were awesome Every member of the team was more than accommodating and I feel great about my purchase of my new Subaru Ascent. Collins, Meg and Jake were awesome to work with! More

I knew what I wanted and everyone there worked to help me secure it. Shyanne Stolp coordinated all the moving pieces, including an inventory swap and scheduling and completing some add-ons I needed installed secure it. Shyanne Stolp coordinated all the moving pieces, including an inventory swap and scheduling and completing some add-ons I needed installed after the sale. Thanks to the team at Rochester Subaru- product specialists- to sales- to maintenance, I was able to secure the exact car I was looking for- much thanks. More

On May 29th I purchased a 14’ Nissan Murano from Subaru of Rochester as is. During the titling and financing portion of the sale Elliot Norwood had initially made several mistakes explaining and processing of Rochester as is. During the titling and financing portion of the sale Elliot Norwood had initially made several mistakes explaining and processing the paperwork and had to have a second Financing Manger Meg Clark assist in getting the paperwork completed correctly. In mid-August I had not received my title and contacted the financing department regarding the title for the vehicle and registration. I was told by Elliot Norwood that he would forward my requests and questions to the appropriate department. After 1 week of not hearing anything, I again reached out with my concerns. Within a couple days later I received a copy of the registration card but was given no information about my title. On September 4th the vehicle I purchased from Subaru of Rochester broke down leaving my family and I stranded on the freeway out of town from where we are living resulting in a large tow bill. Turns out the vehicle’s transmission failed, and needs replaced, the lower front control arms needed replaced and there is active recall on a component with the power steering system that could lead to an increase in the potential for fire. All in all, close to nearly $10,000 in repair costs, more than what I’m currently financing on the vehicle for the next 5 years. I reached out to Subaru of Rochester regarding potentially helping with repair costs and I still had not received my title. After speaking with a person in financing asking about my title, I gave her my name and info and when asked the title she simply stated “oh, it hasn’t been processed.” Subaru of Rochester failed to put the correct information on the title and submit it to the state of Minnesota nearly 3 months after purchase and after being questioned about it a month earlier. Leaving me with a vehicle I’m upside down in, had no way to sell or do anything with due to their lack of professionalism and incompetent manner handling paperwork. Travis Shallbetter learning of my situation brought my case to be discussed to leadership. Days later without a running vehicle, still without a title, and no response back from Subaru of Rochester’s leadership team I received a phone call from Brandon Wilson, who told me he was choosing not to extend a helping hand to a customer in need with repairs costs, would not help with a rental till Subaru of Rochester resolved their mistakes in getting me my title in a reasonable time frame. More

The worst service and management - we brought our Subaru in while under warranty because it was burning oil. They replaced a part and charged us for it without running the actual diagnostic test. When we re in while under warranty because it was burning oil. They replaced a part and charged us for it without running the actual diagnostic test. When we returned because we were still having an issue a few months later (just out of warranty at this point by 1000 miles) they decided to run the diagnostic test then, with no explanation as to why they didn't do it the first time, and now want to charge us 5000-6000 to fix the problem. They have been stringing us along for months now telling us they are trying to do everything they can to help us with the warranty since we originally brought it in before the warranty was up. The manager doesn't return calls, you have to actual drive there to talk to them. They told Subaru that we're missing service records we've already provided to them. They told the claim service agent we're working with that they are going to help us out, meanwhile telling us they aren't. When the claims agent called the manager to ask why it was being denied, the response was that they couldn't tell us or her - despite the fact that they work for the same company. Seems like they charged us for something that didn't need to be replaced, pushed us out of warranty, and now they are just trying to ignore us and the claims agent? They have had zero response as to why this was handled the way it was or why they didn't run the full diagnostic in the first place. Awful experience, awful management. We would not recommend this place, nor would we return. More

My experience with Subaru Rochester was amazing! Esad the sales rep and Jake the finance director were both great help in answering all my questions making my first car buying process very smooth. I Esad the sales rep and Jake the finance director were both great help in answering all my questions making my first car buying process very smooth. I would definitely recommend buying from Subaru in Rochester! More

I just traded for my 7th Subaru. I'm dedicated to this brand! Shawn San was my sales rep again....Love him! He made the entire process effortless! I can recommend him confidently I'm dedicated to this brand! Shawn San was my sales rep again....Love him! He made the entire process effortless! I can recommend him confidently to anyone shopping! More