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Subaru of Puyallup

Puyallup, WA

4.1
638 Reviews

720 River Rd

Puyallup, WA

98371

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638 Reviews of Subaru of Puyallup

October 27, 2023

Very disappointed with this dealership new advertisement on their ‘express service’! On their website they said no advance schedule needed for oil change however when we get to the dealership service center More

by summer
Service Communication
Recommend Dealer
No
Employees Worked With
Brittany Barnett, Rachel Donnelly
Oct 31, 2023 -

Subaru of Puyallup responded

Hi Summer, we apologize for your less than satisfactory experience at our dealership. We have been expereincing staffing issues which have been impacting our Express Service Lane specifically. If you provide us with your best contact information our service manager would be happy to reach out to understand this situation further. Thank you for giving us a chance to earn your business.

September 30, 2023

I've been in and out of countless dealerships since April 2023 looking for a new car since my daily was showing signs of aging. I've encountered many dishonest and sketchy dealerships in that timeframe (see More

by Jonathan V
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Spencer Adams
July 11, 2023

My buying experience with Subaru of Puyallup has been the best during my 49 years of purchasing cars, thanks especially to the solid integrity of Chad Waterman, who consistently followed through with all ele More

by Richard G
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chad Waterman and Kyrsten Blair, Brian Fuller, Matt Harnish
Jul 20, 2023 -

Subaru of Puyallup responded

Hi Richard! We are so glad you had a Stress Free experience with the whole team. We hope you are loving your new car and we look forward to seeing you for your first service appointment!

March 22, 2023

I worked with Dawn Abundis and purchased my 2023 Subaru Crosstrek. Dawn was super friendly and easy to work with. She did a great job explaining different features and was patient with test driving the var More

by racquelaveluz
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dawn Abundis, Subaru Puyallup Reviews
Apr 26, 2023 -

Subaru of Puyallup responded

Hi Racquela, we're so glad you've been loving your car! Dawn and everyone at Subaru of Puyallup looks forward to seeing you at your first maintenance appointment!

March 20, 2023

On Friday my wife and I went to buy new cars for the both of us. Our sales person Kyrsten helped us through the entire process and even got us into a brand new '22 WRX for me and a '23 Crosstrek for my wife. More

by Zac Trudeau
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kyrsten Blair, Diego Grajeda,Chris Williamson
Apr 26, 2023 -

Subaru of Puyallup responded

Hi Zac, we are so glad that Kyrsten took great care of you and your wife and was able to get you both into some awesome new cars! Happy driving - we look forward to seeing you for your first service appointment!

January 27, 2023

Just bought our second vehicle from this dealership. They really are "hassle free" which makes the experience less stressful. Thanks Baylor Campbell! More

by Wesley.lewis1711
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Baylor Campbell
Jan 29, 2023 -

Subaru of Puyallup responded

Thank you for the Fantastic 5 star review Wesley ! We are very happy to hear about your positive experience with Baylor and Subaru of Puyallup. We look forward to working with you again in the future! Sincerely, Riley Gerkman Subaru of Puyallup Customer Care Representative

January 25, 2023

It was our first time getting a new car from a dealership and the experience we had at Subaru of Puyallup was nothing but wonderful. Our agent Dima definitely made it a stress free experience. Answered all t More

by aleks
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dima Railean
Jan 27, 2023 -

Subaru of Puyallup responded

Thank you for the Outstanding 5 star review Aleks ! We are very happy to hear about your positive experience with Dima and Subaru of Puyallup. We look forward to working with you again in the future! Sincerely, Carla Melchor Subaru of Puyallup Customer Care Representative

December 14, 2022

A B- BBB rating is generous for those wanting to check this dealership out prior to working with them. Shortly after driving my new car away from purchasing at this dealership, it began having significant More

by jordan.bjorn
Recommend Dealer
No
Employees Worked With
Kyrsten Blair, Ryan Forstrom, Jerad Smith
Dec 14, 2022 -

Subaru of Puyallup responded

Hi Jordan we apologize for your less than satisfactory experience. We recognize that we miscommunicated between our sales and service departments that slowed the process with our field service engineer. And most certainly we would be happy to pick up where we left off and have your WRX looked at and ultimately repaired. If you would like to continue this process please contact Jerad Smith our service manager. Thank you

Dec 16, 2022 -

jordan.bjorn responded

Thanks for the response. As I mentioned, chasing your dealership hasn’t been successful thus far. If Ryan or Jared would like to contact me to further a conversation, that would be great.

December 08, 2022

Thank you Jordan Avary and Rachael D. for all your help in purchasing my new Impreza! After having the same car for almost 20 years, the prospect of buying a new one seemed daunting. I st More

by G
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jordan Avary, Rachael D.
Dec 11, 2022 -

Subaru of Puyallup responded

Thank you for the Fantastic 5 star review G ! We are very happy to hear about your positive experience with Rachael D, Jordan Avery and Subaru of Puyallup. We look forward to working with you again in the future! Sincerely, Riley Gerkman Subaru of Puyallup Customer Care Representative

October 30, 2022

Andrew made the experience exceptionally easy and comfortable. There are many Subaru dealerships in the area, and the cars speak for themselves. It’s the dealership and staff that make the difference More

by Barabeth1
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrew Dorosz , Brian Fuller
Oct 31, 2022 -

Subaru of Puyallup responded

Thank you for the Outstanding 5 star review Barabeth1 ! We are very happy to hear about your positive experience with Dima and Subaru of Puyallup. We look forward to working with you again in the future! Sincerely, Carla Melchor Subaru of Puyallup Customer Care Representative

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