Subaru of Pueblo - Service Center

In April of this year, our transmission needed to repaired after an oil change was done incorrectly by one of those quick oil change companies. Initially the company did not want to pay for the damag repaired after an oil change was done incorrectly by one of those quick oil change companies. Initially the company did not want to pay for the damages. Ryan Waller of Subaru Pueblo Colorado helped us not only get our one car household back on track but helped in supporting us get the repairs needed and get the company to acknowledge their wrongdoing and compensate for the damages. Without Ryan, we would have had a lot more heartache and financial struggle. Ryan has strong integrity and character and because of him, we highly recommend Subaru in Pueblo Colorado to our family and friends and we will only be buying and getting serviced from this dealership because of Ryan. He is a blessing of an employee and an individual to make sure our family is safe on the roads. More

The absolute worst place to take a subaru for service. Waisted our whole day. Marcos Garcia was the worst person I have ever dealt with. Waisted our whole day. Marcos Garcia was the worst person I have ever dealt with. More

This service department is amazing. That’s the reason I bought another Subaru. They have taken great care of my cars. That’s the reason I bought another Subaru. They have taken great care of my cars. More

I went in for an oil change and was greeted with such friendliness by Tracy, she helped me get everything I needed done for my car to keep it running! Such great customer service all the way around! friendliness by Tracy, she helped me get everything I needed done for my car to keep it running! Such great customer service all the way around! More

They will refuse preventive work On 8Jul2020 I took my 2007 STI to their service department to address a few issues with my car. My intent was to have preventive repairs done so all t On 8Jul2020 I took my 2007 STI to their service department to address a few issues with my car. My intent was to have preventive repairs done so all the noises my car makes don't become expensive noises. After pointing at my AC belt pulley where a bearing noise had been coming from, i was told there wasn't an issue and i almost had to force the service writer to investigate the noise. After that i was quoted a few prices but i xxxx near had to beg just to get that. All the prices were "go away" prices ($1,500 for my front brakes alone..). He also didnt charge me for having my car all day. the reason why was made clear when he said he wasn't liable as i had not paid for work. Shady. On the 9th, the same part i pointed at and asked the service writer to fix (BEFORE it became a big problem) decided to disintegrate leaving me stranded. I knew my car was on borrowed time, but the service manager insisted we wait for a code (which bearings don't have). I got stuck in a position i literally brought my car to them to prevent. and when called on it the service manager tried to say retroactively that "it wouldn't have mattered, we didn't have the parts anyway" which isn't the point. Maybe listen to customers when they ask for preventive repairs. Due diligence wasn't done here. I even asked the mechanic who witnessed me asking for that specific part to be replaced.. "hey, he should have replaced this when i asked on the 8th huh?" to which the mechanic nodded in affirmation. I will never bring my car here again. if you ask for repairs, they will insist you wait till it fails and takes out other systems with it. More

Had great fast service and extremely pleasant. Ordered the parts on the phone and they were there when he said they would be. Provided me a diagram exactly where each bolt went the parts on the phone and they were there when he said they would be. Provided me a diagram exactly where each bolt went More

Great experience with the service manager at this location Through my experiences here at Subaru of Pueblo, I was pleased with all the services my car needed. The service manager was very helpful and understan Through my experiences here at Subaru of Pueblo, I was pleased with all the services my car needed. The service manager was very helpful and understanding my problems. No matter the problem, the service manager was always helpful leading me with the correct diagnostics and a great price. Overall, this is the best Subaru shop in Colorado. More

Great service department Garfield Maes in service is amazing. He's always busy beyond belief but finds a way to take the time to answer all my questions and help in anyway he Garfield Maes in service is amazing. He's always busy beyond belief but finds a way to take the time to answer all my questions and help in anyway he can. More

Install tires Had incorrect size tires installed previously, so correct size tires were installed. The Sales Mgr arranged for the tires to be installed while I wai Had incorrect size tires installed previously, so correct size tires were installed. The Sales Mgr arranged for the tires to be installed while I waited and it was accomplished in a little over an hour More