Subaru of Portland

Dealership will bend over backwards to please their customer I drove 400 miles to buy my 2006 Toyota 4Runner limited. I traded in my car in the process. The Toyota is eight years old with 65,000 miles, and I di I drove 400 miles to buy my 2006 Toyota 4Runner limited. I traded in my car in the process. The Toyota is eight years old with 65,000 miles, and I did not opt to buy an extended warranty guy. Drove the car home and The next day the engine light, traction control and vehicle stability control lights went on. Also, the center differential lock would not engage. I texted Mitch Tandeske,the salesman, and he instantly texted me and told me not to worry, we will take care of you. I took my Toyota to the Toyota dealership for a diagnosis and the total repair estimate was $4700.I contacted Bob went worth Chevrolet and spoke to Mitch again and he gave me a few options. They still had my trade-in car, so if I wanted they would be more than happy to drive 400 miles, drop it off, pick up the 4Runner, write me a check for the difference and call it good. Or, they would drive a loaner car 400 miles, pick up the 4Runner and take it back to Portland, fix it, and return it to me.I opted for the latter, so now I have a brand-new 2015 Subaru Forrester Limited in my driveway. Yes, this is my loaner car. Talk about unbelievably good customer service. I am a real customer, have no affiliations with this dealership. They now have a customer for life!! Thank you Wentworth Chevrolet! More

Oregon dealer with no idea how to sell cars to Washington residents. They totally fubar'd the sales tax, and when pressed with their own contract language, refused to refund all unexpended fees. In the s residents. They totally fubar'd the sales tax, and when pressed with their own contract language, refused to refund all unexpended fees. In the sales process, they asked me what my sales tax rate was. When I responded I had no idea, they picked one and I suggested that might be a bit high. They picked another and I said sounds better. They based the sale upon that. Two weeks later, they called to inform me WA DOL rejected the registration for $117 and change. When I responded it might be their problem, Rowdy said he would look into it and get back to me. When I called back to offer they refund the sales tax and fees, they had already cut a check for an arbitrary amount not including all the fees and mailed it to me without my permission. The terms and conditions on the contract we both signed clearly state: 8. The price for the motor vehicle specified on the face of this Order includes reimbursement for Federal Excise taxes, but does not include sales taxes, use taxes, or occupational taxes based on sales volume, (Federal, State, or Local) unless expressly so stated. Purchaser assumes and agrees to pay, unless prohibited by law, any such sales, use, or occupational taxes imposed on or applicable to the transaction covered by this Order, regardless of which party may have primary tax liability therefor. ... and on the "face of the order" is a line item stating "WA STATE SALES TAX" and a fixed amount, thereby releasing the customer of Washington state sales tax liability. The fact they failed in their first registration attempt gave them no reason to expect additional funding from me. Further, they derailed my attempt at reconciliation by cutting a check for the amount of their choosing before I could state terms. In a conversation with their title manager, it was explained to me the sales tax was a "best estimate" and they usually aim high to ensure sufficient funding and refund the difference after registration. Unfortunately, that was not explained to me at the time the contract was signed, and conflicts with the written T&C on the signed document. More

Purchased a 1500 Silverado, was listed right at retail blue book. Got avg trade in blue book on my old truck- no hassles! Went back 3 weeks later and purchased a pt cruiser. Same as before, listed sl blue book. Got avg trade in blue book on my old truck- no hassles! Went back 3 weeks later and purchased a pt cruiser. Same as before, listed slightly below retail blue book, got trade in blue book for my van (actually got more on trade in than the car I purchased was worth. Family owned business, been around for a very long time. More