Subaru of Portland

Will do anything to move a car I shopped around and found a 2009 Chevy Traverse (50,000) miles and traded in my near perfect Subaru Tribeca. (They actually charged me to replace my I shopped around and found a 2009 Chevy Traverse (50,000) miles and traded in my near perfect Subaru Tribeca. (They actually charged me to replace my headlamp before the trade.) The process took 4 hours with a lot of “upper management” back and forth. I am a single girl so that process was totally awkward. They highly pushed the full service warrantee for $7k which I declined. When I asked for the CarFax they said they would email it. They did and it was a corrupted file. 4 mos later I find receipts that the car was in a wreck. At 55,000 I had to replace the transmission. Now at 80,000 the mechanic says my entire front end needs to be replaced because the car had been wrecked. What a nightmare. Completely not truthful. More

Lies and breaks promise/verbal contract. I am in the market to purchase a Artic Blue Chevy Bolt EV. I had called ahead of time to different dealerships to see who had the Artic blue color I w I am in the market to purchase a Artic Blue Chevy Bolt EV. I had called ahead of time to different dealerships to see who had the Artic blue color I wanted. I found a competitor dealership that had a black one for the price I was willing to pay. When I called Wentworth Chevrolet Portland, I spoke with a sales representative named Belle Green who informed me they do have the Artic Blue color I wanted. Before I went to Wentworth dealership, I sent her a competitor's website that I was willing to pay. When I arrived at Wentworth, I met Belle Green and we went on a test drive together. After the drive, we sat down at her desk to discuss the numbers. At this point, Belle told me that the other color Chevy Bolt from the competitor's website had a less option (NO DC Quick Charge) and theirs would be an additional $750 for their Artic Blue Bolt with the DC Quick charge option. The dealership agreed to match the competitor's price and adding the additional $750 option. At this time it was 15 minutes after their closing time and we weren't sure if we wanted to pay an additional $750. So we decided to continue the sale another day. When I went home that night, I compared the two cars and looked at the competitor's inventory website and discovered that they were identical cars with the same DC Quick charge option except for the car's color difference. By the way, the color of black and artic blue has the same MSRP. I was not sure if Belle had made an honest mistake, misread and misinformed us or this was a sales tactic/ploy. After receiving a call from Belle Green later, they agreed to match the competitors price side-by-side once more. She made a PROMISE/VERBAL CONTRACT to match the price listed at the competitor's listing. After the agreement, I informed Belle that she was incorrect about the competitor's car options not having the DC Quick charge. However, when she was aware that I discovered that the cars are identical except for the color, she retracted her PROMISE matching the competitor's car side-by-side and told us to purchase from the competitor's dealership. Based on this deceiving experience, I would never purchase a car from Wentworth Chevrolet Portland, Oregon especially from Belle Greene and would never recommend others to purchase from this dealership. First, she tried to mislead me about the car options or she might have misread it, but in the end they did not honor their promise to match the competitor's price. More

Chris Briggs rocks it Went in on a friday night an hour before they closed found what we wanted picked it up sat morning. Great experience! Chris Briggs was our man he gu Went in on a friday night an hour before they closed found what we wanted picked it up sat morning. Great experience! Chris Briggs was our man he guided us to the right car based on the parameters we gave him. No pressure easy going very helpful great experience! I've never had such and easy time at a car dealer and thats a fact. Go see Chris tellem Joe Lloyd sent ya he will take care of ya. More

Cleo was awesome!! Bought a new Chevy from Cleo, was in & out in 90 minutes. Would definitely recommend Wentworth Chevy & make sure to see Cleo! And I'm in customer serv Bought a new Chevy from Cleo, was in & out in 90 minutes. Would definitely recommend Wentworth Chevy & make sure to see Cleo! And I'm in customer service, xxxxxxto Cleo & Finance Manager. More

Wentworth Chevrolet Subaru Recently I purchased a used 2011 Rav 4 limited from Wentworth Chevrolet Subaru and from start to finish the process was smooth and easy. Cleo Smith go Recently I purchased a used 2011 Rav 4 limited from Wentworth Chevrolet Subaru and from start to finish the process was smooth and easy. Cleo Smith got the ball rolling responding to all my emails answering all my questions. Once at the dealership I worked with Spencer Drew to seal the deal. Spencer was very personable, professional and upfront; there was no haggling or pressure to buy. Since I had done my own research into what a used Rav4 should cost. I knew the deal we made was fair and accurate. Spencer even went above and beyond helping with the replacement cost on a back up key. Overall I would say my customer experience was excellent and would recommend Wentworth Chevrolet Subaru to anyone. More

Dealership will bend over backwards to please their customer I drove 400 miles to buy my 2006 Toyota 4Runner limited. I traded in my car in the process. The Toyota is eight years old with 65,000 miles, and I di I drove 400 miles to buy my 2006 Toyota 4Runner limited. I traded in my car in the process. The Toyota is eight years old with 65,000 miles, and I did not opt to buy an extended warranty guy. Drove the car home and The next day the engine light, traction control and vehicle stability control lights went on. Also, the center differential lock would not engage. I texted Mitch Tandeske,the salesman, and he instantly texted me and told me not to worry, we will take care of you. I took my Toyota to the Toyota dealership for a diagnosis and the total repair estimate was $4700.I contacted Bob went worth Chevrolet and spoke to Mitch again and he gave me a few options. They still had my trade-in car, so if I wanted they would be more than happy to drive 400 miles, drop it off, pick up the 4Runner, write me a check for the difference and call it good. Or, they would drive a loaner car 400 miles, pick up the 4Runner and take it back to Portland, fix it, and return it to me.I opted for the latter, so now I have a brand-new 2015 Subaru Forrester Limited in my driveway. Yes, this is my loaner car. Talk about unbelievably good customer service. I am a real customer, have no affiliations with this dealership. They now have a customer for life!! Thank you Wentworth Chevrolet! More

Oregon dealer with no idea how to sell cars to Washington residents. They totally fubar'd the sales tax, and when pressed with their own contract language, refused to refund all unexpended fees. In the s residents. They totally fubar'd the sales tax, and when pressed with their own contract language, refused to refund all unexpended fees. In the sales process, they asked me what my sales tax rate was. When I responded I had no idea, they picked one and I suggested that might be a bit high. They picked another and I said sounds better. They based the sale upon that. Two weeks later, they called to inform me WA DOL rejected the registration for $117 and change. When I responded it might be their problem, Rowdy said he would look into it and get back to me. When I called back to offer they refund the sales tax and fees, they had already cut a check for an arbitrary amount not including all the fees and mailed it to me without my permission. The terms and conditions on the contract we both signed clearly state: 8. The price for the motor vehicle specified on the face of this Order includes reimbursement for Federal Excise taxes, but does not include sales taxes, use taxes, or occupational taxes based on sales volume, (Federal, State, or Local) unless expressly so stated. Purchaser assumes and agrees to pay, unless prohibited by law, any such sales, use, or occupational taxes imposed on or applicable to the transaction covered by this Order, regardless of which party may have primary tax liability therefor. ... and on the "face of the order" is a line item stating "WA STATE SALES TAX" and a fixed amount, thereby releasing the customer of Washington state sales tax liability. The fact they failed in their first registration attempt gave them no reason to expect additional funding from me. Further, they derailed my attempt at reconciliation by cutting a check for the amount of their choosing before I could state terms. In a conversation with their title manager, it was explained to me the sales tax was a "best estimate" and they usually aim high to ensure sufficient funding and refund the difference after registration. Unfortunately, that was not explained to me at the time the contract was signed, and conflicts with the written T&C on the signed document. More

Purchased a 1500 Silverado, was listed right at retail blue book. Got avg trade in blue book on my old truck- no hassles! Went back 3 weeks later and purchased a pt cruiser. Same as before, listed sl blue book. Got avg trade in blue book on my old truck- no hassles! Went back 3 weeks later and purchased a pt cruiser. Same as before, listed slightly below retail blue book, got trade in blue book for my van (actually got more on trade in than the car I purchased was worth. Family owned business, been around for a very long time. More