Subaru of Portland

Mike Earl was great. Buying a car can be confusing, but he made everything very clear and we sailed right through the experience. The staff was very helpful and above boa Buying a car can be confusing, but he made everything very clear and we sailed right through the experience. The staff was very helpful and above board. No tricks. More

Mike Earl was extremely helpful, knowledgeable and a pleasure to work with! He was straight forward and honest. pleasure to work with! He was straight forward and honest. More

The staff were amazing. They took the time to and really worked hard to meet my financial needs. They took the time to and really worked hard to meet my financial needs. More

Excellent environment, the customer waiting area was clean and quiet. I was greeted promptly when I arrived, no waiting. The service writer was pleasant and professional. Couldn’t have asked for a bette clean and quiet. I was greeted promptly when I arrived, no waiting. The service writer was pleasant and professional. Couldn’t have asked for a better experience. I’ve been a customer for a number of years. More

Skyler was my service representative. He was courteous and had said it could take two days to complete the recall repair. I left my car and Portland Subaru was able to get it back in 1 1 He was courteous and had said it could take two days to complete the recall repair. I left my car and Portland Subaru was able to get it back in 1 1/2 days. More

Exceptional customer service. Best car buying experience we’ve ever had. Will be a repeat customer. Best car buying experience we’ve ever had. Will be a repeat customer. More

We recently bought a used 2020 Honda Civic Sport MT from Subaru of Portland and have been having issues with the vehicle. I have been in contact with Ted Schreiber, the used car sales manager, and he's been Subaru of Portland and have been having issues with the vehicle. I have been in contact with Ted Schreiber, the used car sales manager, and he's been attempting to help us figure out what's wrong with the car. He appears to be helping on the surface, but we have not been able to get the car fixed in an appropriate time frame or to our satisfaction. After our purchase, the car was taken to Kendall Honda of Eugene for a warranty seat belt repair and I stated that I'm having issues with the car shifting roughly and noise coming from the clutch pedal. This service tech suggested that the clutch is worn out at 43k miles, which seems to be premature. After discussing this issue with the service advisor, Ian, he dug into the service paperwork on this vehicle. He noticed something odd, that a recovery specialist did a multi-point inspection on this vehicle before we purchased it. He was inclined to think that this vehicle has had a prior repossession history that was not disclosed to us when purchasing the vehicle. He also hinted that it may have been driven poorly, which has led to the transmission issues. This information was not disclosed by Subaru of Portland and has been viewed as "hearsay" by the Sales Manager, Ted. I've included copies of the correspondence with Ted via email, we've also spoken on the phone numerous times about these issues. The car was then diagnosed by the service department at Subaru of Portland and was deemed "inconclusive" even though one of the techs stated they did have familiarity of the issue with our car. Claiming that they cannot properly diagnose the issue, without a proper Honda technician or specialty tools, and it was supposedly sent to a local Honda service department. I have no paperwork on that diagnostic, but again we were told nothing is wrong with the vehicle. I've explained multiple times the issues we are having, only to be shrugged off like our issue doesn't seem to be valid. We are very frustrated with how this has been handled by the sales and service team and Subaru of Portland and feel that we have wasted our time and money by choosing to make a purchase with this dealership. We are unsatisfied with the drivability of the car and we have been instructed to "keep driving it" while they look for another similar option. We would end up losing money on this vehicle, should we trade it back into this dealer. This is not a satisfactory outcome and feel that we've been treated unfairly and duped into buying a car that had underlying issues with the clutch or transmission. Furthermore, the General Manager told us that he legally disclosed all information and did more than they should to help us. Ultimately leaving us on our own. Worst car buying experience we've ever had and will never return to any affiliated dealership. More

Very professional, they did not push me into buying something I didn't want. Papa informed about the car I was looking at which made me feel very comfortable about my purchase. I would absolutely cons something I didn't want. Papa informed about the car I was looking at which made me feel very comfortable about my purchase. I would absolutely consider them for my future automotive purchases. More

When my Outback had an engine light come on I immediately brought it to have it serviced. My service rep, Vaughn Craft, greeted me and put my mind at ease. He could not recommend me driving the car safely. brought it to have it serviced. My service rep, Vaughn Craft, greeted me and put my mind at ease. He could not recommend me driving the car safely. It was the day before Thanksgiving and the car would not be worked on for a few days. He happily offered a free loaner car so I would be able to travel to be with family during the holiday. Vaughn explained everything to me about the service. Very friendly and professional More

We found a car online that we wanted, called and got an appointment on a Sunday for 2 hours later. The car was ready for us right when we pulled up. We were in and out within 1 1/2 hours with everything appointment on a Sunday for 2 hours later. The car was ready for us right when we pulled up. We were in and out within 1 1/2 hours with everything with our new car. Robert Hills was our Sales Rep and he handled us with the upmost respect and friendliness. Everyone there made everything very seamless and transparent for an easy deal. More