Subaru of Port Richey - Service Center

The Dealership reached out to me to book a service appointment, which I did make for Sat at 9:30am, I have the conforming email to prove I had an appointment. I brought the car in, worked with the ad appointment, which I did make for Sat at 9:30am, I have the conforming email to prove I had an appointment. I brought the car in, worked with the advisor to get an oil change and tire rotation, the advisor could not find the appointment but assured me it was not a big deal. After waiting an hour, I noticed my car had not moved from its spot and did not even see the inside of the shop. I had the advisor check the status and he reported there was still 1 more in front of me, I asked for the car back, the advisor brought me back the car and said I should have had a "real" appointment I confirmed that I did and all I got from him was an eye roll and "sorry dude", I asked for the store to contact me and and I'm still waiting to hear from them. Update: got a call from the service manager he left a message, when I returned his call later that day I was told he was out of town at a car convention for a week. So issue in not resolved or even addressed. More

Great dealership, the men and women at the service desks will get you squared away. Ask for Spencer as he is the man. A++ from the service to techs. will get you squared away. Ask for Spencer as he is the man. A++ from the service to techs. More

Justin and the service dept did a great job diagnosing the rear end humming noise on my 2020 Outback. They repaced both rear bearings, changed the oil and flushed the brake fluid all in a couple of hours. the rear end humming noise on my 2020 Outback. They repaced both rear bearings, changed the oil and flushed the brake fluid all in a couple of hours. FYI: Not sure why you are showing only Toyota models at a Subaru Dlr survey? More

Justin goes above and beyond! He really was the star of our whole experience. He solved any issue we had with a smile, patience and all around great attitude! We ask for him anyti He really was the star of our whole experience. He solved any issue we had with a smile, patience and all around great attitude! We ask for him anytime we need service. Thanks again Justin- Amanda and Luis More

Always quick and efficient service. My car was in and out in no time. Elvin’s the best! My car was in and out in no time. Elvin’s the best! More

I like the service and my mechanic is outstanding the service department should be rated A plus I won't go anywhere else service department should be rated A plus I won't go anywhere else More

Spencer is wonderful! He went above and beyond to help to unwind a warranty issue regarding an ongoing concern with my outback. He went up the ranks to use the powers at h He went above and beyond to help to unwind a warranty issue regarding an ongoing concern with my outback. He went up the ranks to use the powers at hand to service and resolve the issues. His professionalism and attention to service and results were above and beyond. Spencer is and has always been a pleasure to work with and his competency regarding product is at a level that deserves attention. He is deserving of reaching higher ranks with Subaru. More

Got an oil change, upon pickup was casually told there may be a major issue with my bearings. Wasn't given any more useful info. Had to go to a separate mechanic for an estimate and verification that the may be a major issue with my bearings. Wasn't given any more useful info. Had to go to a separate mechanic for an estimate and verification that the parts were bad and there was an issue. Total waste of time. Called back the next day for an approximate estimate and despite being there yesterday, I was told I needed to be there so they could provide an estimate. Are you serious that with information about the car yesterday, you can't provide an approximate estimate to me to day? I understand the price may fluctuate but don't blow me off and give me an insane number to get me off the phone. Used to think highly of this place but not now. More

This dealer is very comfortable. Our Service Advisor, Merlyn Melendez provided excellent service and went above & beyond in providing us with professional advise and courteous servic Our Service Advisor, Merlyn Melendez provided excellent service and went above & beyond in providing us with professional advise and courteous service. This 2014 Subaru Tribeca is my third Subaru. We plan on being repeat customers. Thank you Ms. Melendez!!!! More