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Subaru of Port Richey - Service Center

Port Richey, FL

4.5
2,376 Reviews

2,376 Reviews of Subaru of Port Richey - Service Center

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November 17, 2024

Friendly professional service agents. Serviced in a timely manner. Comfortable waiting area. Prices comparable with other shops. More

by Roger C
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Spencer Whitney
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 09, 2024

Been going there for years. Great service department. They take terrific care of me. The entire staff is excellent. More

by davec71251
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Spencer Whitney
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 13, 2024

They are very courteous, patient and helpful. Every one in the service are very nice! More

by PATMAT013
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Skelton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Spencer Whitney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Austin Deliberti
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 14, 2024 -

Subaru of Port Richey responded

Hello PatMat013 Thanks for the high-rating and review of our service team. We thank you for your business and are here for your future maintenance and service needs.

September 12, 2024

Well trained personnel and quality service. Easy to make an appointment. The waiting area is very comfortable. More

by RICHARDRNEILSON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Skelton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Merlyn Melendez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Spencer Whitney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Austin Deliberti
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carrissa Williamson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tori Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Hubert
4.0
This rating includes all reviews, with more weight given to recent reviews.
Hannah Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 14, 2024 -

Subaru of Port Richey responded

Hello RichardRNeilson, Thank you for the 5-star rating!! We're happy to know you found our online appointment scheduling process to be simple and easy to use, and knowing you enjoyed our comfortable waiting area. We look forward to servicing you and your vehicle in the future! Thank you again.

July 22, 2024

The Dealership reached out to me to book a service appointment, which I did make for Sat at 9:30am, I have the conforming email to prove I had an appointment. I brought the car in, worked with the ad More

by Brian.sharf
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Brian Skelton
1.0
This rating includes all reviews, with more weight given to recent reviews.
Austin Deliberti
1.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 13, 2024 -

Subaru of Port Richey responded

Dear Brian, Thank you for taking the time to share your experience with us. We sincerely apologize for the inconvenience you faced during your recent visit. Your feedback is invaluable, and we are committed to addressing the issues you encountered. We are sorry to hear about the confusion regarding your appointment and the delay in servicing your vehicle. This is not the level of service we strive to provide, and we understand your frustration. We appreciate your patience and regret any inconvenience caused by the miscommunication and the subsequent delay. Kindly reach out to our Service Manager, Brian directly to ensure that your concerns are fully addressed and to arrange a convenient time for your service. We are committed to making this right and ensuring that your next visit is seamless and satisfactory. Thank you for bringing this to our attention, and we hope to have the opportunity to restore your confidence in our service. Best regards, The Subaru of Port Richey Team

June 26, 2024

The purchase was fairly good. We still have the same car. But not sure about service. Everytime, it was $500.oo for this - $500.00 for that. More

by mike
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Chris Baird
4.0
This rating includes all reviews, with more weight given to recent reviews.
Merlyn Melendez
4.0
This rating includes all reviews, with more weight given to recent reviews.
Spencer Whitney
4.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Hubert
4.0
This rating includes all reviews, with more weight given to recent reviews.
June 24, 2024

Great dealership, the men and women at the service desks will get you squared away. Ask for Spencer as he is the man. A++ from the service to techs. More

by JAYGIESE47
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Skelton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Merlyn Melendez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Spencer Whitney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Eric Regan
Jul 15, 2024 -

Subaru of Port Richey responded

Thank you so much for your fantastic review! We’re thrilled to hear that you had such a positive experience with our team at Subaru of Port Richey. Your kind words and A++ rating mean a lot to us. We look forward to serving you again in the future! Best regards, The Subaru of Port Richey Team

June 22, 2024

Justin and the service dept did a great job diagnosing the rear end humming noise on my 2020 Outback. They repaced both rear bearings, changed the oil and flushed the brake fluid all in a couple of hours. More

by GBTimber
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 23, 2024 -

Subaru of Port Richey responded

Thank you for your kind review on your experience with our service and staff. We also appreciate the concern you shared. Definitely will look into it. Thank you again for servicing with Subaru of Port Richey.

June 14, 2024

Justin goes above and beyond! He really was the star of our whole experience. He solved any issue we had with a smile, patience and all around great attitude! We ask for him anyti More

by Amanda and Luis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 23, 2024 -

Subaru of Port Richey responded

Thank you, Amanda and Luis, for your wonderful 5-star review! We’re thrilled to hear about your positive experience with Justin. We’re delighted that he could resolve all your issues and that you continue to choose him for your service needs. Your kind words mean a lot to us, and we’ll be sure to pass along your thanks to Justin. We look forward to serving you again soon! Best regards, The Subaru of Port Richey Team

June 07, 2024

I like the service and my mechanic is outstanding the service department should be rated A plus I won't go anywhere else More

by dwilson521
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Merlyn Melendez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 23, 2024 -

Subaru of Port Richey responded

Dw... Thank you for your fantastic 5-star review! We’re thrilled to hear that you had such a positive experience with our service department and that your mechanic provided outstanding service. Your kind words and loyalty mean the world to us. We look forward to continuing to provide you with A+ service in the future. Thanks for choosing Subaru of Port Richey! Best regards, The Subaru of Port Richey Team