Subaru of Port Richey

My wife and I were there to purchase a used vehicle from another sales professional (Chris) however I was seated outside the offices by reception as she was doing the finance paperwork with Montel. While si another sales professional (Chris) however I was seated outside the offices by reception as she was doing the finance paperwork with Montel. While sitting there I heard a loud obscene conversation and I yelled enough but that didn't stop them and got more vulgar and obscene and I yelled even louder enough already and he immediately stopped but that got the attention of others as well. He came out and apologized and said it was a scam call and that he was messing with them back and didn't realize I was seated so close I could hear. It wouldn't had been so long at the dealership had they had a competent loan officer working. Montel said he was newly promoted to finance and kept having to have another employee check his work. We were called to come back the next day as he forgot finance paperwork. More

Was charged by service department $155 for “diagnostics “ to tell me my tire had a bubble in it. Ridiculous charge. Poor explanation of service. Also never got a call afterwards about satisfaction or a surve to tell me my tire had a bubble in it. Ridiculous charge. Poor explanation of service. Also never got a call afterwards about satisfaction or a survey. Guess that’s how you juice your review numbers. More

I have been dealing with Subaru of Port Richey since 2016. They have an amazing team of people and a fantastic service department! Spencer has been my "go to guy" when it comes to taking care of both 2016. They have an amazing team of people and a fantastic service department! Spencer has been my "go to guy" when it comes to taking care of both of our vehicles. We can plan our maintenance to keep the cars running properly with his guidance. This dealership is almost two hours from where we live and there is actually another Subaru dealership in our city. However, we are willing to take the drive down since we trust them so much. Our experience with Spencer has been wonderful! Thanks for the awesome service!! More

Best car buying experience I've had. Tyler was super helpful throughout the entire process. No pressure just lots of information to help me make an informed decision about what I wanted. Tyler was super helpful throughout the entire process. No pressure just lots of information to help me make an informed decision about what I wanted. Left feeling very confident in my purchase! Would definitely recommend this place to anyone looking for a new vehicle! More

Montel in the finance department was great. Pleasant, informative, and took his time to answer my questions and go over and explain all of the documents. Excellent customer service from Montel! Pleasant, informative, and took his time to answer my questions and go over and explain all of the documents. Excellent customer service from Montel!! More

Your people were Transparent, there were no surprises, everyone was polite, not pushy, great facility, great people. Great experience! The gentleman that instructed me on all the features of the car was v everyone was polite, not pushy, great facility, great people. Great experience! The gentleman that instructed me on all the features of the car was very thorough. More

We had a great experience with Ryan! The entire staff was very friendly and professional The entire staff was very friendly and professional More

Nasser was a most helpful salesperson. He found the car I was looking for, listened to me and answered all of my questions. He kept in touch with me while the dealership searched for exact He found the car I was looking for, listened to me and answered all of my questions. He kept in touch with me while the dealership searched for exactly the make, model and seating arrangement I needed, got me a great loaner while I waited for my car to arrive. He introduced me to the service personnel, got lunch for me and changed my prior thinking about how car salesmen were pushy and hard wired to push the customer to make a sale. I have Nasser's card on me and can call him at anytime for help with my vehicle. More

Great service throughout the process. Scheduling the appointment was easy on line, greeted upon arrival, updates to status of the service call were frequent and appreciated, final review Scheduling the appointment was easy on line, greeted upon arrival, updates to status of the service call were frequent and appreciated, final review of everything was great. More

Lokey Subaru in Port Richey used to be my favorite dealership. I bought two new cars from them but for the third one I became a customer at another dealership because there was a rather large price di dealership. I bought two new cars from them but for the third one I became a customer at another dealership because there was a rather large price difference for the same vehicle. A few days ago I bought a 2025 Outback from another dealership. Before my purchase from there other dealership I called Lokey to purchase from them. I asked for a sales person but ended up speaking with a Lokey employee who was not a sales person. He pretended to be one. He quoted the MSRP of the vehicle $2,000 more than what it is and also said that they did not have the vehicle I was looking for and they will have to bring it to their dealership and that would be very costly. He was rude, abrasive and condescending. Needless to say mine was a very negative experince. Lokey Subaru has fantastic maintenance service and maintenance people. I will not hesitate to go there for maintenance which is the reason I am giving a 3 star rating. I cannot rate them five stars after my bad experience. More