Subaru of Pembroke Pines - Service Center

Beyond expectations/smashing the dealership stereotypes Continued excellence in customer service! I've been in contact for over a year now with the best service team I've ever encountered. I am 100% certain Continued excellence in customer service! I've been in contact for over a year now with the best service team I've ever encountered. I am 100% certain I am great hands. Joe Salerno and Yamil are the best. I pray they are around for as long as I own cars because they are like family I can trust. Their performance has shattered any misconceptions I had on dealership stereotypes. More

Good service recovery I would like to start out with saying that, overall, I am very impressed with the service recovery and the condition of my vehicle after round two. I I would like to start out with saying that, overall, I am very impressed with the service recovery and the condition of my vehicle after round two. I purchased my limited edition Subaru Outback at your dealership in 2017 and have been exclusively using your service department for the recommend routine maintenance and other minor issues I have experienced with the vehicle. Last year, my service adviser, Steven Ross, discussed a promotion you were offering and persuaded me to have a full detail on my vehicle (as I have a toddler who tends to destroy the interior). He told me that it was extremely thorough; taking approximately eight hours to complete, as they detail every inch of the vehicle, including taking the seats out to get it completely clean. I found a rotten apple under the seat as we were dropping the vehicle off that time and was relieved that it was going to be thoroughly detailed. My car was returned in what looked (and smelled) like new condition. When it was time to get my most recent recommended services, we had just returned from a very muddy adventure in the mountains and my car was filthy, inside and out. When I met with my service advisor, Steven, I told him that in addition to the routine maintenance, I would also like to have the same level of detailing as last time, and if possible, would like to have some dents removed. He was extremely accommodating, as usual, and was able to get all of that, plus tinting repair completed in two days time. Because I live two hours away from your dealership, Steven, has been very helpful in arranging for a loaner vehicle, which I really appreciate. I was unable to return until the following Monday due to my work schedule, but everyone was very accommodating and understanding and the nice young lady that checks people in the service department (sorry that I did not catch her name) even helped keep an eye on my sleeping toddler while I ran inside to pay. Unfortunately, as they pulled my vehicle up, I noticed that some of the dents that were supposed to be repaired had not been repaired and there was dirt and goldfish crackers under the seat and large black spots all over the upholstery. It was clearly obvious that the seats were not removed, or even cleaned under, and that I did not receive the same quality detailing as the year prior. My service advisor was not available at that time but the service manager Chris came out and listened to my concerns and confirmed my that the requested work did not get completed as described. He asked for "a chance to make it right" and to keep my vehicle to take it back to be reserviced to my satisfaction. I returned the following week to pick up my vehicle and the dents had been completely removed and the exterior looked fantastic. The interior was improved, but there were still goldfish crackers under the seat, so clearly the seats were still not removed for cleaning. Chris noticed I was inspecting my vehicle and came over to ensure it was completed to my satisfaction. I informed him that it still had not been cleaned under the seats, but was much improved and that I did not want to leave my vehicle any longer. The excellent customer service recovery will keep me coming back. The rude receptionist, Jasmine, who lied to me, said my service adviser was not available, would not transfer me to anyone that could help me, and told me that they could not reserve a loaner vehicle for me, even though that is how it has been done in the past, almost made me cancel my scheduled services and not ever come back. I mentioned this during my visit and it seems to have been resolved. If anyone else experiences this, please do not let it deter you from purchasing a vehicle here or having your vehicle serviced here, just ask to speak with anyone else, because everyone else there seems to be great and they really care that you have an excellent experience with them. I am overall, very pleased and plan to purchase my next Subaru here. More

Excellent Service Subaru of Pembroke Pine’s service personnels are very professional and friendly. They and the facility make you feel right at home and they create a v Subaru of Pembroke Pine’s service personnels are very professional and friendly. They and the facility make you feel right at home and they create a very positive customer relationship by answering and solving all your queries apart from the general servicing inquiries. Overall Subaru of Pembroke Pines service team maintained the highest levels of customer satisfaction I’ve personally experienced so far. More

Bad experience, no consideration from dealership or warranty Don’t get me wrong I love Subaru of Pembroke Pines, however my Subaru STI 2014 recently just expired its warranty and I received little to no help wit Don’t get me wrong I love Subaru of Pembroke Pines, however my Subaru STI 2014 recently just expired its warranty and I received little to no help with regards to a repair that I believe has to do with a factory default. Really considering switching my Subaru now or finding another shop that would offer better pricing. More

Great Experience and Service i showed up with no appointment and they tool care of my new Outback, there concern was noticed and thank you again, i will be coming back to this dea i showed up with no appointment and they tool care of my new Outback, there concern was noticed and thank you again, i will be coming back to this dealership More

Comprehensive Service My service is always comprehensive and complete. I’m impressed with the detail and care that is taken with my car. Joe is professional and a pleasure My service is always comprehensive and complete. I’m impressed with the detail and care that is taken with my car. Joe is professional and a pleasure to work with at Subaru of Pembroke Pines. More

Excellent I was treated like a royalty timely service and a job well done. Keep up the good work Everything was done on time. Good job I was treated like a royalty timely service and a job well done. Keep up the good work Everything was done on time. Good job More

Good Service My radio needed updating from Sirius and they were able to do the job in about an hour. I was so glad that it didn't take as long as I expected. My radio needed updating from Sirius and they were able to do the job in about an hour. I was so glad that it didn't take as long as I expected. More

I enjoyed my visit I love the service Department and they have been nice for sometime. However, I trust the department with my car and they always wash the car and feel I love the service Department and they have been nice for sometime. However, I trust the department with my car and they always wash the car and feel great. Deborah More